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Learning and Development Specialist

2 months ago

Austin, United States Auctane Careers Full time

About us

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The Learning & Development Specialist is responsible for the delivery of learning program sessions and the continual improvement of learning programs that address employee development and organizational goals. This role facilitates onboarding and ongoing training sessions, develops training materials, serves as a coach of role proficiency during an employee's nesting period, and partners with frontline managers to manage and monitor employee development plans.

Primary Objectives:

  1. Deliver learning program sessions and materials
  2. Coach employees through their nesting period
  3. Collaborate on the development of program session content and supplemental learning materials
  4. Report on employee learning progress to frontline management

The Team

The Auctane CX Learning & Development Team fosters employee and customer growth by creating and managing learning programs aligned with organizational goals. This team handles employee and customer education, product release readiness, content development, knowledge management, and the design and implementation of the customer experience journey.

What will you be doing?
  • Deliver learning program sessions and materials
    • Facilitates employee onboarding and ongoing skills and resource trainings
    • Distributes program session content and supplemental learning materials as needed
    • Creates and maintains program session delivery guides
  • Coach employees through their nesting period
    • Serves as an intermediary supervisor for employees between their onboarding and when they officially join their intended teams
    • Conducts regular side by side evaluations of employee performance while they are executing the duties of their role
    • Coaches employees through role duties and responsibilities until they reach full productivity
    • Ensures employees are operating at or above established departmental quality standards as it pertains to their role
    • Embodies Auctane mission, vision and values throughout programming and coaching
  • Collaborate on the development of program session content and supplemental learning materials
    • Gathers and implements learning content/delivery feedback from program stakeholders
    • Recommends content improvements and makes the necessary adjustments
    • Seeks out internal and external knowledge/learning solutions to best address needs of the organization
    • Assists with the ongoing maintenance of internal knowledge resources
  • Report on individual employee learning progress to frontline management
    • Gathers data from program assessments, and identifies opportunities for further employee development
    • Makes informed recommendations to frontline management on role proficiencies to focus on with direct reports
    • Provides learning resources to frontline management for individual employee development plans
What are we looking for?
  • 2 - 3 years of experience working in a customer-facing role
  • 1 - 2 years of experience working within a SaaS organization
  • 1 - 2 years of experience delivering formal training programs or acting as a facilitator
  • Intermediate written and verbal communication skills
  • Ability to explain complex concepts, simply
  • Ability to keep learners engaged and adapt training approach as needed
  • English fluency in written and oral communication
What will make you stand out?
  • Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential)
  • Basic understanding of instructional design models (ADDIE, UbD, ARCS)
  • Proficient in two or more Auctane products and/or service offerings
  • Secondary language proficiency: Spanish, French, and/or German
The Tech
  • G-Suite
What do we offer?
  • Discount on your personal shipment orders via stamps.com and GlobalPost.
  • Charitable donation matching We are happy to support your initiatives by duplicating the amount donated.
  • Volunteer day. You can take 1 day off per year in order to participate in volunteering activities We will love to see some pictures in our slack
  • Referral Fee We need your support in hiring top-class talent We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
  • Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time
  • An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
  • A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
  • Company events Work hard, play hard We do our best every day, even at our regular team-building events.
  • Internal and external training, free access to online training platforms such as LinkedIn Learning.
  • We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
  • We offer 10 paid days off for U.S. holidays throughout the year
  • Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
  • Take the reins of your time off with our flexible PTO policy - because work-life balance should always be in your hands
  • Attractive office space in the heart of central Austin, Texas (free drinks, snacks...)
  • Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
  • Free garage parking directly across from the office building.
  • Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
  • We offer a gym discount program to help you stay fit and healthy
  • Find your zen right at the heart of our Austin office with weekly onsite yoga sessions - because balance is key to our vibrant workplace culture
  • 401k employer matching program - because your future deserves a friendly boost
  • We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
  • We've got your furry friend covered with pet insurance discounts.
  • Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
  • Get ready for hassle-free healthcare from the comfort of your couch - we offer free Telehealth services to keep you feeling your best
  • Treat yourself to relaxation on the regular - enjoy a monthly discount at Massage Envy.
  • Get ready to rock our brand with style - we've got awesome company swag to offer
  • ☆We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
  • Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair
  • Health savings account employer contribution for HSA medical plan enrollees.
Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
    • Sit for prolonged periods of time
    • Utilize wrist and hands for a prolonged period of time
    • Walk short distances
    • Stand for short periods
    • Speaking and conversing with others
    • Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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