Client Support Specialist

2 months ago


Denver, United States All Copy Products Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

TITLE: Client Support Specialist

POSITION PROFILE
May perform one or more of the following: copier operation, bindery, fulfillment, records management duties, receptionist & quality control

JOB DUTIES AND RESPONSIBILITIES May include:

This position supports the daily operations of one or more MS (Managed Services) accounts including all of the following job functions: production copy & print services, scan services, finishing/bindery services, mail center services, records management services, supply fulfillment services and Receptionist services. The Field Client Support Specialist provides backup support and fills in for absences and vacations throughout the ACP, Managed Services locations. Responsible for supporting operational duties at all customer locations within a geographic territory. This position directly reports to the Managed Services Director.

This positon is full time M-F 7am - 4pm and offers a competitive hourly rate between $20-$24 per hour which is negotiable based on experience. We also offer full benefits including medical, dental, vision, paid holidays, 3 weeks of PTO in the first year, and a 401k with a company match, as well as underground parking, a rooftop terrace lounge, an onsite gym, multiple company events and a great team culture

Responsibilities and Duties

Perform mail deliveries to established locations within an account, either between departments or buildings.

Perform high volume copying on high end equipment for customers per their specifications. Uses all other copier/duplicator/binding equipment as needed.

Perform shipping and receiving duties.

Perform file room functions, including purging of files for archiving.

May perform mailroom functions, including sorting and filing of individual mail

Lifts and moves boxes.

Assists in implementation of new MS sites.

Fills in for absences or vacations.

May order paper, toner and office supplies.

Perform other MS duties as needed.

Supports the scan operation.

Requirements:

Requires high school diploma.

2-4 years related work experience.

Requires intermediate skill level on most common software applications.

Requires intermediate skill level on MS Office application.

Requires valid, violation-free driver's license.

Reliable transportation and minimum levels of auto insurance coverage.

Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, electric stapler, scales, collators & related equipment.

Requires experience in the operation of B&W high volume equipment.

Position Requirements

Full-Time/Part-Time
Full-Time

Position
Client Support Specialist

Exempt/Non-Exempt
Non-Exempt

Open Date
11/21/2024

Location
Main office - Denver Office

About the Organization
At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row We have consistently grown double digits since 2000.

Why join our team:

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:

•Team Lead, Supervisor and Management for our various departments

•Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management

•Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

This position is currently accepting applications.

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