Client Experience Specialist

2 weeks ago


Denver, North Carolina, United States Massage Envy Full time
Job Summary

We are seeking a highly skilled Client Experience Specialist to join our team at Massage Envy Denver. This role is responsible for providing outstanding customer service, promoting the value of Total Body Care, and supporting clinic flow.

Key Responsibilities
  • Provide exceptional customer service and ensure every client feels valued and understood.
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Wellness Program, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions.
  • Help grow and retain a client base through in-person and phone/email outreach.
Requirements
  • A high school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • A general knowledge of massage and skin care services.
Benefits
  • Paid time off for full-time employees.
  • An Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
Compensation

The estimated salary for this position is $35,000 - $45,000 per year, depending on experience.



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