Client Service Specialist

7 months ago

Boston, United States Blank Label Full time
Who is Blank Label?

Blank Label is an award-winning custom menswear brand with the mission of making custom the new standard for every male shopper - taking guys from ill-fitting work and casual wear to being a guy people would stop on the street just to compliment them on an outfit.

We were founded in 2010 as an online custom shirt maker, and since then we've made more than 60,000 custom shirts online.

In 2013 we opened our first pattern room in Boston, and started to expand our product line from shirts to suiting and suiting separates, chinos, and top coats. By the next year, we won the award for Best Suit in Boston 2014. Today we now have scarves, shorts, trench coats, tuxedos - and the list keeps growing.

In a world where brands tell us we need to be everything other than ourselves, we exist to help people feel good about themselves, because that enables them to be something greater. We believe that through the quality, fit, and ease of our experience, as well as the service we provide in our Pattern Rooms, we can transform every man's closet, shopping experience, and level of self confidence.

We pride ourselves on making every experience from the first appointment in our Pattern-Room to reordering garments online as simple and convenient as possible through consistent and replicable fit that is saved for every client. With a staff of talented Menswear Specialists to curate fabrics and styles, a client can trust that all the work (and stress) of off-the-rack shopping will be eliminated.

We're not trying to give clients reasons to love shopping - we're giving them reasons to love Blank Label. And, more importantly, to love how they look in their clothes.

Being a Menswear Specialist

Role: The Menswear Specialists on our team are on the frontlines, representing our brand and providing the service we want all of our clients to receive during every shopping experience with us. They blend an expertise in fit, styling, and "clientelling" to create a relationship where every gentlemen shopping with Blank Label feels more comfortable and confident every time they walk into and out of our pattern rooms. We serve many types of clients, ranging from office up-and-comers to high-powered professionals who all deserve the attentive and high-touch shopping experience custom can give them. Our Menswear Specialists are the best at what they do and will transform the way men think about the fit of their clothing and they way they buy it. We put a lot of resources into making sure a Menswear Specialist will succeed and we will do whatever it takes to get you to a place of feeling confident and flourishing on our team, but we expect you to work with character, drive, and professionalism so we can all get there together.

We are looking for an individual who:
  • Values amazing customer service and is willing to exceed expectations for their clients
  • Can create and reach goals, keeping themselves accountable to their day-to-day and career goals
  • Thrives in a fast-paced and ever-changing environment and can adapt quickly to said environment
  • Loves working on a team and can be a dependable teammate for every member of the company
  • Has an interest in fashion and style and stays up-to-date with the industry to better themselves and the team by expanding his/her own knowledge as well as the company's
  • Feels comfortable receiving feedback and immediately actioning on that feedback, as well as giving it to peers to help others grow
  • Can dot every i and cross every t, making sure to not let anything or anyone slip through the cracks
  • A willingness to work hard in a start-up environment
Responsibilities: A Menswear Specialist will have a full day of client bookings for first time and returning clients who they will fit, style, and assist in any way needed. They will maintain a high level of service for each client inside and outside of the pattern room, through personal service in-person and via email. Each Menswear Specialist will maintain a book of clients, reaching out to update on orders, new styles etc. to create a lasting relationship.
  • Maintain a schedule of hours with 4+ bookings with clients per day
  • Maintain a CRM with up-to-date client information including style preferences, fit preferences, sizing, order history, and communication
  • Proactively reach out to client book with new styles, fabrics, or products they would be/are interested in to hit sales goals
  • Take client through experience of first fit for any garment category to best fit and make sure all orders from then on are accurate
  • Communicate with tailors and operations team to make sure every step of clients process is completed correctly and within the designated timeline
  • Maintain clean and presentable pattern room space to make sure we are bringing clients into a space we are proud to work in
Application Requirements
  • Minimum of high school degree required, college degree a plus
  • Retail, office, and/or internship experience required
  • Leadership, analytical, and interpersonal skills
  • Engaging and welcoming personality
  • Excellent written and communicative skills (both phone and email)
  • Humble attitude, eye for detail, and ability to drive results and hit goals
  • Flexible work schedule
  • Proficiency in Microsoft software (word, powerpoint, excel) and ease at learning other systems

To Apply:

Please include the following:

1. Compensation expectations (or at last position)

2. Link to your LinkedIn profile

3. What brands do you most admire, why?

4. Your proudest achievement

  • Client Services Specialist

    3 months ago

    Boston, United States IANS Full time

    Client Services Specialist**The position is based in Boston, with the expectation to come into the office at 2-3 times per week.Position DescriptionThe Client Services Specialist (CSS) is the perfect foundation for someone looking to start their career in a multi-faceted role in Information Security customer service and operations. The focus is acting as a...

  • Client Services Specialist

    4 months ago

    Boston, United States IANS Full time

    Client Services Specialist**The position is based in Boston, with the expectation to come into the office at 2-3 times per week.Position Description The Client Services Specialist (CSS) is the perfect foundation for someone looking to start their career in a multi-faceted role in Information Security customer service and operations. The focus is acting as a...

  • Client Service Specialist

    5 months ago

    Boston, United States CCG Business Solutions, LLC Full time

    Company Description CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Service Specialist. Job Description We have an opening for a Client...

  • Client Services Specialist

    3 weeks ago

    Boston, United States Lexitas Full time

    44 School St, Boston, MA 02108, USA Req #125 SUMMARY: The Client Services Specialist is responsible for providing services tailored to our clients’ business needs, such as producing estimates, orders, and explaining options and additional services. This position is also responsible for providing general account maintenance. The Client Services Specialist...

  • Client Service Specialist

    1 month ago

    Boston, United States Insight Investment Full time

    Insight Investment is looking for a Client Service Specialist to join the Boston Client Service Team. As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and...

  • Client Service Specialist

    1 month ago

    Boston, United States Insight Investment Full time

    Insight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...

  • Client Service Specialist

    1 month ago

    Boston, United States Insight Investment Full time

    Insight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...

  • Client Service Specialist

    1 month ago

    boston, United States Insight Investment Full time

    Insight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...

  • Client Service Specialist

    3 months ago

    boston, United States Johnson Brunetti Retirement & Investment Specialists Full time

    Client Service Specialist Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients daily? Are you driven, self-motivated and customer-focused? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client support, then we would like to talk to you! Our...

  • Client Service Specialist

    2 months ago

    boston, United States Johnson Brunetti Retirement & Investment Specialists Full time

    Client Service Specialist Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients daily? Are you driven, self-motivated and customer-focused? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client support, then we would like to talk to you! Our...

  • Client Services Specialist

    2 weeks ago

    South Boston, United States Lexitas Full time

    44 School St, Boston, MA 02108, USA Req 125 SUMMARY: The Client Services Specialist is responsible for providing services tailored to our clients business needs, such as producing estimates, orders, and explaining options and additional services. This position is also responsible for providing general account maintenance. The Client Services Specialist...

  • Client Service Specialist

    2 months ago

    Boston, United States CFA Institute Full time

    Position Type: Your opportunity Charles Schwab Investment Management (CSIM) is the asset management arm of the Charles Schwab Corporation, and has over $320 billion under management in mutual funds, ETFs and SMA's. Products managed include a wide variety of active and indexed equity, fixed income, and asset allocation strategies, as well as money markets...

  • Client Relations Specialist

    7 days ago

    Boston, United States Boston Partners Global Investors, Inc. Full time

    Position:Client Relations SpecialistJob Location:Boston, MA Report to:Head of Private Wealth Company Summary: Boston Partners Private Wealth provides institutional-quality investment advisory services. We design investment strategies focused on achieving financial outcomes appropriate for our clients' goals. We provide transparency of the investments you own...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Boston, Massachusetts, United States HealthEcareers - Client Full time

    HealthEcareers - Client is seeking a skilled Diagnostic Imaging Specialist to join their team in Boston, Massachusetts for a travel assignment. This 13-week contract will provide the selected candidate with an opportunity to gain experience in MRI technology while working in a dynamic healthcare environment.About HealthEcareers - ClientOur client values...

  • Lead MRI Imaging Specialist

    3 weeks ago

    Boston, Massachusetts, United States HealthEcareers - Client Full time

    Job Opportunity for Experienced MRI TechnologistWe are seeking a highly skilled Lead MRI Imaging Specialist to join our team for a 13-week assignment in Boston, Massachusetts.Assignment Details:Duration: 13 weeksLocation: Boston, MassachusettsShift: 12 hours, daysEmployment Type: TravelAbout the RoleThe successful candidate will work as a Lead MRI Imaging...

  • Manager - Client Service

    4 weeks ago

    Boston, United States MFS Investment Management Full time

    At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions...

  • Client Specialist

    2 months ago

    Boston, United States Talbots Full time

    Job Number: 23599 Position Title: Client Specialist External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...

  • Insight Investment | Client Service Specialist | boston, ma

    4 weeks ago

    boston, United States Insight Investment Full time

    Insight Investment is looking for a Client Service Specialist to join the Boston Client Service Team.As a key member of the Insight Client Service Team, this is a dynamic and pivotal role supporting the relationship management and client servicing efforts of our client base. The candidate will need to be able to demonstrate an understanding and appreciation...

  • Service Floor Ambassador

    1 week ago

    Boston, Massachusetts, United States Miniluxe Inc Full time

    About YouWe're looking for a talented Client Experience Specialist to join our team at MiniLuxe Inc. As a key member of our service floor team, you will be responsible for delivering an exceptional client experience while managing the service floor and driving revenue.Your Responsibilities:- Deliver an exceptional client experience through excellent...

  • Client Service Analyst

    2 weeks ago

    Boston, United States KBW Financial Full time

    Client Service Analyst Location:Boston, MA Compensation: $24 per hour (Temp to Perm) Work Authorization: This role requires passing a drug test, including testing for marijuana. Job Overview: KBW has partnered with a highly regarded financial services firm seeking a Client Service Analyst. In this role, you will oversee and service assigned client...