Current jobs related to Customer Service Representative II - Fort Myers - City of Fort Myers, FL

  • Customer Service Representative II

    4 weeks ago

    Fort Worth, United States Wesco Aircraft Hardware Full time

    Customer Service Representative II Apply at locations: Fort Worth, Meacham Blvd, USA Time type: Full time Posted on: 29 Days Ago Job requisition id: JR100767 Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions...

  • Customer Service Representative

    4 weeks ago

    Fort Worth, United States Collabera Full time

    Customer Service Representative (Level II) Contract Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing &...

  • Customer Service Representative

    4 months ago

    Fort Collins, United States Lendmark Financial Services, LLC Full time

    The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based o Customer Service Representative, Customer Service, Consultant, Customer Experience, Representative, Retail

  • Customer Service Representative II

    4 weeks ago

    Fort Worth, United States CorVel Full time

    The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answer phone calls, return phone calls Answer emails...

  • Customer Service Representative

    1 month ago

    Fort Myers, United States Lee Health Full time

    Location:Access Medical South dba Medical Equipment Solutions -12681 Creekside Lane. Fort Myers FL33919 Department: Access Medical South. Work Type: Full Time. Shift: Shift 1/8:00:00 AM to 4:30:00 PM - Minimum to Midpoint Pay Rate:$15.64 - $18.75 / h Customer Service Representative, Customer Service, Representative, Solutions, Medical Equipment, Retail,...

  • Customer Service Representative

    3 months ago

    Fort Myers, United States Hughes Exterminators Full time

    Customer Service RepresentativeHughes Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous...

  • Customer Service Representative II

    3 months ago

    Fort Worth, United States Incora Full time

    Our Incora Story is really taking off - we'd love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Service Representative As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. The Customer Service Representative II...

  • Customer Service Representative

    3 months ago

    Fort Myers, United States Hughes Exterminators Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeHughes Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.Our administrative representatives enjoy...

  • Customer Service Representative

    4 weeks ago

    Fort Myers, United States Lee County Tax Collector Full time

    Description Salary Information - Starting Hourly Rate of $17.50** Do you thrive in a fast-paced, customer focused environment? Look no further than the Customer Service Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community through helping with a variety of tasks, such as Motor Vehicle, Driver License...

  • Customer Service Representative

    10 hours ago

    Fort Myers, Florida, United States Rollins Full time

    **Job Summary**We are seeking a highly skilled and motivated Customer Service Representative to join our team at Rollins, a global leader in pest management services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our residential and commercial customers.**Key Responsibilities:**Contact customers...

  • Customer Service Representative

    3 days ago

    Fort Myers, Florida, United States General RV Full time

    Job Summary: We are seeking a highly organized and detail-oriented Receptionist to join our team at General RV. As a Receptionist, you will be the first point of contact for our customers and will be responsible for providing exceptional customer service.Key Responsibilities:Greet and direct customers: Welcome customers to our facility and direct them to the...

  • Customer Service Representative

    4 weeks ago

    Fort Myers, United States U-Haul Full time

    Location: 16901 N Cleveland Ave, North Fort Myers, Florida 33903 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...

  • Customer Service Representative

    3 months ago

    Fort Myers, United States U-Haul Full time

    Location: 4457 Kernal Cir, Fort Myers, Florida 33916 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 months ago

    Fort Myers, United States PrideStaff Full time

    Customer Service Representative Are you a highly motivated, customer service and detail oriented, professional that is looking for a rewarding career? Then this position may be a great fit for you! We are searching for a friendly and polite call center/customer care representative that enjoys handling a high volume of calls and helping customer by answering...

  • Customer Service Representative

    2 months ago

    Fort Worth, United States Guinco Service Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompany partiesCompetitive salaryDental insuranceEmployee discountsHealth insuranceOpportunity for advancementPaid time offSavings bankTraining & developmentVision insuranceWellness resourcesCustomer Service Representative - CoordinatorGuinco Service was founded by Jeff Guinn on April 15, 1997. We are a...

  • Customer Service Representative

    5 days ago

    Fort Myers, Florida, United States Advanced Air Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Advanced Air. As a key member of our customer service team, you will be responsible for providing exceptional customer service, scheduling appointments, and managing routes efficiently.Key ResponsibilitiesAnswer customer calls and respond to inquiries in a timely...

  • Customer Service Representative

    5 days ago

    Fort Myers, Florida, United States Ann Clark - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting the growth of our insurance agency.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    5 days ago

    Fort Myers, Florida, United States Southwest Waste Services Full time

    About Southwest Waste ServicesWe are a leading provider of waste management services, dedicated to delivering exceptional customer experiences and making a positive impact in our community.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will...

  • Customer Service Representative

    3 days ago

    Fort Myers, Florida, United States Walmart Full time

    **Job Summary**Walmart is seeking a skilled Customer Service Representative to join our team. As a Front End Service Team Associate, you will be responsible for providing exceptional customer service, processing returns and refunds, and handling financial transactions.**Key Responsibilities:**Provide excellent customer service, ensuring a positive shopping...

  • PRN Customer Service Representative

    1 month ago

    Fort Myers, United States Lee Health Full time

    Location:Skilled Nursing Unit - GCMC -13960 Plantation Road. Fort Myers FL33912 Department: Administration Services - SNU - Work Type: PRN - Shift: Shift 1/8:00:00 AM to 4:30:00 PM - Minimum to Midpoint Pay Rate:$18.75 - $18.75 / hour. Summary. The C Customer Service Representative, Customer Service, RN, Representative, Retail, Healthcare

Customer Service Representative II

1 month ago

Fort Myers, United States City of Fort Myers, FL Full time
Salary: $20.22 Hourly

Location : Fort Myers, FL

Job Type: Full-Time

Job Number: 24-1120

Department: Solid Waste - Container Collection

Opening Date: 08/07/2024

Closing Date: Continuous

FLSA: Non-Exempt

Description

The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

FLSA Status: Non-Exempt Safety Sensitive: NO Level II Screening: NO

Under the general direction of the designated supervisor, this position performs diversified office support and administrative functions, and establish a positive relationship with the citizens of Fort Myers by offering quality and equitable customer service. The incumbent is responsible for providing excellent customer service internally and externally; customers include but are not limited to Public Works divisions and other City of Fort Myers Departments, and vendors. This is a broad classification with individual positions assigned to specific functional areas; duties and assignments may overlap depending on the operational needs of the department and staffing levels. This job has no supervisory responsibilities.

Responsibilities and Reporting During an Emergency Situation:

Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.

Non Essential Employees will not be required to work during a declared emergency. The employee's Department Head will determine when the employee will be required to work.

Perks and Benefits
  • Free city-paid employee health coverage, additional for spouse or family
  • 3 weeks Paid Time Off (sick & vacation)
  • 13 paid holidays
  • Pension plan & optional Deferred Compensation
  • City-paid life insurance
  • Optional Vision, Dental, and Disability Insurance
  • Tuition reimbursement
  • On-site Gym facility
  • And much more
Duties/Responsibilities
  • Perform a full range of customer service duties; answers customer questions; researches, resolves, and responds to customer problems and complaints; explains departmental policies and procedures to the public; determine customer needs and direct internal and external customers to the appropriate staff member or City department.
  • Coordinate service needs of department and customers.
  • Provide courteous, friendly and excellent customer service at all times.
  • Operates computer terminal to enter payments, new account and/or license information, changes to existing accounts or licenses, and related information.
  • Data entry.
  • Greet customers; and interact daily with customers via telephone, internet or in person.
  • Research customer's concerns/complaints and offer solutions.
  • Responsible for clerical tasks; typing of correspondence, filing, and mail.
  • Receives and processes incoming mail and returned mail.
  • Sort and distribute mail to the appropriate city staff/division, accept delivery of incoming packages, inform staff of deliveries, coordinate pick up of outgoing packages.
  • May be responsible for generating basic operational reports.
  • This position requires regular and reliable attendance and the employee's physical presence at the workplace
  • Performs other duties as assigned.
When assigned to Public Works Utilities Billing:
  • Transfer customer service requests from one location to another within the City limits.
  • Respond to customer inquiries and complaints relating to all utilities provided by the City; research customer issues.Upon approval, make necessary adjustments to bills; maintain accurate documentation to support adjustments.
  • Open new accounts; ensure all information is collected from new customers (i.e. application, waiver, occupations license, impact fee sheet and proper ID, etc.).
  • Make judgment calls with regard to meters on without order, and determine if back billing is warranted and any other charges should be assessed.
  • Accept requests for vacation offs, hold deposits or apply deposits, and update file to include new contact information.
  • Schedule turn on and cut off to accommodate customer's schedule within normal hours of operation for the department.
  • Make payment arrangements which safeguard loss of revenue and ensure customers adhere to the payment schedule to avoid disruption of service.
  • Review of delinquent cuts for commercial accounts and notify customers of potential loss of service.
  • Create work orders for field personnel for both Utility and Operations Departments, directing them on customers concerns and closing completed work orders.
  • Call in utility locates, inform emergency responders of road closures, monitor the Operations channel of the City's radio system, generate scheduled or unscheduled reports from the GBA or similar work order system/software, including but not limited to distribution water loss reports, aging work order reports etc.
  • Coordinate Operations work schedules with contractors, other city departments, rail road companies, Florida Department of Transportation (FDOT) and Lee County Department of Transportation (LDOT).
  • Generate reports to regulatory agencies including but not limited to Department of Environmental Protection (D.E.P.), South Florida Water Management District (SFWMD), Environmental Protection Agency (EPA) and the local Health Department.
  • Perform cashiering and work order functions.
KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of modern office procedures, methods, and equipment including computers, typewriters, printers, copiers, and telephone answering devices.
  • Knowledge of principles of business letter writing and basic report preparation.
  • Knowledge of English usage, spelling, grammar, and punctuation.
  • Knowledge of maintaining records and reports.
  • Skill in computer applications such as word processing, spreadsheets, and statistical databases.
  • Skill in the methods and techniques used in customer service and public relations.
  • Ability to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
  • Ability to understand, interpret and apply general and specific administrative and departmental policies and procedures.
  • Ability to exercise tact and judgment in responding to inquiries and resolving complaints and problems.
  • Ability to implement and maintain standard filing systems.
  • Ability to operate and use modern office equipment including a computer and various software packages.
  • Ability to work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
  • Ability to demonstrate an awareness and appreciation of the cultural diversity of the community.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to establish and maintain effective working relationships
When Assigned to Utilities:
  • Knowledge of bookkeeping and clerical accounting principles, practices, and terminology.
  • Knowledge of basic programs and services of the organization relating to service fees, billing, and account maintenance.
  • Knowledge of principles and practices of fiscal, statistical, and administrative record keeping and reporting.
  • Knowledge of Mathematical principles.
  • Skill in methods, procedures, practices, and terminology used in billing and financial record keeping work.
  • Ability to make mathematical computations rapidly and accurately.
  • Ability to find and reconcile discrepancies in balancing accounts.
  • Ability to operate 10-key calculator by touch.
  • Ability to type and enter data at a speed necessary for successful job performance
Minimum Requirements
  • High School diploma or GED.
  • Two to three years' experience in customer service related work, accompanied by data entry, word processing/computer use; and/or training that provides the required knowledge, skills, and abilities.
  • Must possess a valid Florida Driver's License with an acceptable driving record
Physical Demands and Working Conditions

This work typically requires the following physical activities to be performed.
  • Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching.
  • Climbing - ascending, descending ladders, stairs, ramps, requires body agility.
  • Reaching - extending hands or arms in any direction.
  • Repetitive Motion - substantial movements of wrists, hands, fingers.
  • Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
  • Standing - for sustained periods of time.
  • Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.
  • Talking 1- expressing ideas by spoken word
  • Crouching - bending body forward by bending leg, spine.
  • Feeling - perceiving attributes of objects by touch with skin, fingertips.
  • Fingering - picking, pinching, typing, working with fingers rather than hand.
  • Grasping - applying pressure to object with fingers, palm.
  • Handling - picking, holding, or working with whole hand.
  • Hearing 1 - perceiving sounds at normal speaking levels, receive information.
  • Hearing 2 - receive detailed information, make discrimination in sound.
  • Kneeling - bending legs at knee to come to rest at knees.
  • Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
  • Visual Acuity 2 - color, depth perception, field of vision.
  • Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
  • Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
  • Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
  • Walking - on foot to accomplish tasks, long distances, or site to site.
Work performed is primarily:
  • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
WORK ENVIRONMENT
  • Works in an office environment and sits for long periods of time
  • May be required to work hours other than the regular schedule including nights, weekends, and holidays.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Full-time regular City employee benefits:
  • Health Insurance ()
    • City paid employee coverage. HMO or PPO plans are available. Dependents can be added, Employee pays 30% of premium. Premium deductions are taken pre-tax.
  • Basic Life Insurance ()
    • City paid. The benefit is equal to 1x the annual base pay, rounded to the nearest $1000.00.
  • Optional Vision Insurance ()
    • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
  • Optional Dental Insurance ()
    • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
  • Supplemental Insurance
    • Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
  • Pension Plan (General) Administered by
  • Pension Plan (Police and Fire) administered by
  • 401(a) ()
    • Certain management positions can opt out of the General Pension into a 401(a).
  • Roth IRA ()
    • Offered through payroll deduction.
  • Disability ()
    • Employee paid short & long-term disability insurance.
  • Leave Time (Sick, Vacation)
  • Paid Holidays
    • City recognizes 13 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, Christmas Day, and Floating Holiday.
  • Leave Sharing
    • May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
  • Deferred Compensation Programs
    • Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
  • Flexible Spending Accounts
    • Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
  • Payroll Direct Deposit
    • Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
  • Employee Assistance Program ()
    • City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.

Please note: Benefits do not apply to On-Call, Temporary, or Seasonal positions. Benefits only apply to regular Full-time positions.

01

Do you currently possess a minimum of a High School diploma, GED or higher AND a minimum of one to two years of experience in customer service related work, accompanied by data entry, word processing/computer use; OR an equivalent combination of education, experience, and/or training that provides the required knowledge, skills, and abilities?
  • Yes
  • No


02

If the answer is Yes to question #1, please explain. If you answered "No" please enter "n/a".

03

Do you currently possess a valid Florida Driver's License with acceptable driving record, or the ability to obtain a Florida driver's license at time of hire?
  • Yes
  • No


Required Question