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Operations Specialist

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Bowling Green, United States Betco Full time

Description The Operations Specialist is responsible for optimizing and managing the daily operations of the company. This role involves analyzing current operational processes, identifying areas for improvement, and implementing effective solutions to enhance efficiency and productivity. The Operations Specialist will work closely with various departments to ensure smooth and efficient workflow. Requirements Analyze existing operational processes and workflows. Identify inefficiencies and areas for improvement. Develop and implement optimized processes and procedures. Monitor the effectiveness of implemented changes. Collect and analyze data related to operational performance. Review daily production shortages and communicate any order delays. Generate regular reports on key performance indicators (KPIs). Provide insights and recommendations based on data analysis Plan and manage operational projects from inception to completion. Coordinate with cross-functional teams to ensure timely project delivery. Monitor project progress and address any issues that arise. Manage and allocate resources effectively to meet operational needs. Ensure optimal use of company resources, including personnel, equipment, and materials. Monitor inventory levels and coordinate with procurement for replenishment. Ensure all operations comply with relevant regulations and standards. Develop and enforce safety protocols to ensure a safe working environment. Conduct regular audits and inspections to maintain compliance. Serve as a liaison between different departments to ensure effective communication and collaboration. Facilitate regular meetings to discuss operational issues and solutions. Provide training and support to staff on new processes and procedures. Address customer inquiries and concerns promptly and professionally. Ensure that customer service standards are maintained throughout the operations. Implement feedback mechanisms to improve customer satisfaction. BEHAVIORAL CAPABILITIES: INTEGRITY:

Does not ethically cut corners. Remains consistent in terms of what one says and does and in terms of behavior towards others. Earns trust of coworkers. Puts organization above self interests. CUSTOMER FOCUS:

Regularly monitors customer satisfaction. Meets internal and external customer needs in ways that provide satisfaction and excellent results for the customer. ENERGY:

Exhibits energy, strong desire to achieve, high dedication level. ANALYSIS SKILLS : Identifies problems/opportunities. Analyzes problems and elevates to Customer Service Lead or Customer Service Manager, if necessary. INITIATIVE:

Goes beyond the “call of duty,” finds ways to exceed customer expectations. Shows bias for action (“do it now”). ORGANIZATIONAL SKILLS:

Can perform multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information in a useful manner. PRIORITIZING & COMPLETING TASKS:

Spends his/her time on what’s important; quickly zeros in on the critical few and focuses to meet deadlines; remains focused. TIME MANAGEMENT:

Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others. WRITTEN/VERBAL COMMUNICATIONS : Is able to write and speak clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. DRIVE FOR RESULTS:

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers. EDUCATION and/or EXPERIENCE: BS Degree in Business Administration, Operations Management or related field 5+ year’s experience REQUIRED SKILLS: Proficient in Microsoft Office Lean manufacturing techniques Statistical process control PHYSICAL REQUIREMENTS: Regularly required to lift and/or move up to 50 pounds

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