Store Manager in Training- Idaho Falls

2 months ago

Idaho Falls, United States Dollar Loan Center Full time
Job DescriptionJob Description

Dollar Loan Center

Job Description


Job Title: Store Manager in Training

Department: Operations

Reports to: Regional Operations Manager

FLSA Status: Exempt

Position Summary: **This position works a 4-day week out of town for the first 60-90 days for training; travel accommodations will be provided**

This position involves training to oversee the day-to-day operations of the assigned store. It is the Store Manager's responsibility to ensure that the store operates smoothly, that excellent service is provided to all customers and all transactions and reports are completed with 100% accuracy. Proactively seek and explore all avenues for store growth while following company guidelines. The Store Manager must ensure that the overall store performance consistently meets company expectations. The store Manager works closely with their staff and customers and maintains clear communication between store staff and the Regional Manager.

This position will require travel to the Utah Market for 60-90 days of initial employment. This will involve working in Utah Monday-Thursday or Tuesday-Saturday. The candidate will be expected to drive to this market, staying in a hotel provided by the company during their 4-day work week. Mileage, meals, and lodging will be provided by the company during this time.

Essential Duties and Responsibilities:

Managerial Responsibilities:

  • Responsible for proactively managing the efficient day-to-day operations and overall performance of assigned store.
  • Meet store collection expectations.
  • Train store staff to ensure all assigned duties are being completed as specified and in a timely manner. Take responsibility for the employee's activities and results.
  • Ensure all bank transactions are correct. Follow regional/national guidelines on making bank transactions.
  • Complete and submit Check Request Forms.
  • Train to ensure the assigned store is appropriately equipped with office supplies and marketing supplies.
  • Train to Handle/resolve problems that have elevated beyond store staff.
  • Ensure employee logins/logouts to automated payroll system provide an accurate account of hours worked.
  • Understand and proactively manage financials for assigned store.
  • Ensure helpdesk tickets are submitted in a timely manner for assigned store.

Customer Service Responsibilities:

  • Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person, promptly responding to all customer needs.
  • Greet all prospects and customers by smiling, standing up, and asking how we may help them.
  • Explain the features and benefits of Dollar Loan Center's programs versus the programs of other loan companies. Provide responses to prospects and customers' questions that are consistent with Dollar Loan Center's expectations.
  • Check the loans pending queue for unprocessed applications at least every 15 minutes.
  • Consistently use professional, non-offensive language when interacting with customers and co-workers.
  • Consistently ask for customer service reviews.

Loan Analysis:

  • Analyze each loan application for complete and accurate data and clarify any questionable information with the prospect before processing the loan.
  • Verify information and process loan application within 15 minutes of receipt of customer's information.
  • Understand and follow underwriting guidelines. Include appropriate people in decision-making.
  • Provide thorough and effective contract explanation on every loan.

Sales:

  • Look for ways to approve rather than deny applicants.
  • Remind customers of credit limit in person or over the phone and present options for credit limit increases.
  • Understand and be able to clearly explain the DLC Advantage.
  • Consistently ask for referral business.
  • Place marketing calls to customers on the daily basis.
  • Ensure that customers with a "Requested Loan Amount" follow up are contacted within minutes and inform of outcome.

Collections:

  • Make timely, consistent and effective collection calls on all past-due accounts. Calls are on a professional and courteous level.
  • Know and follow all applicable Dollar Loan Center collection guidelines.
  • On every collection call, enter clear, concise collection notes, including correct promise dates, into the system.
  • Train to review delinquent accounts and make decision when to submit accounts to Regional Manager for charge-off.
  • Train to maintain at least minimum Dollar Loan Center standard for collection percentage.

Technical Skills:

  • Complete opening and closing procedures at assigned store and ensure there are adequately trained personnel to do so in Store Manager's absence.
  • Correctly calculate customer payments, and be able to answer questions about due dates, principal, interest, back interest, late charges, etc.
  • Accurately count money and make change. Ensure loan funds are disbursed accurately.
  • Enter all information into the computer in a consistent and accurate manner.

General/Other:

  • Must be able to travel out of town 4 days a week for the first 60-90 days of employment for training; travel accommodations will be provided.
  • Maintain customer confidentiality and privacy.
  • Manage time effectively and perform job duties with little or no supervision.
  • Maintain satisfactory attendance record.
  • Accept suggestions for ways to enhance performance and understand its positive intent.
  • Keep the entire office space clean and organized at all times. Ensure an adequate supply of office supplies.
  • Abide by Dollar Loan Center dress code.
  • Limit non-work-related phone calls, personal visits, and on-line correspondence to scheduled break periods only.
  • Consistently exhibit a higher standard of Core Values of Dollar Loan Center.
  • Establish and maintain relationships with local businesses for potential partnerships.
  • Manage confidential information.
  • Travel to any location for coverage as needed.
  • Other duties as assigned.

Requirements for Education and/or Experience:

  • High school diploma or equivalent.
  • Minimum two years previous customer service experience.
  • Computer literate.
  • Excellent communication skills.
  • Previous experience in areas such as lending, cash handling, and collections.
  • English/Spanish bi-lingual a plus.
  • Previous managerial experience a plus.
  • Available to work all regular office hours and overtime when necessary.
  • Hard-working and dedicated to the goals of Dollar Loan Center.
  • Familiar with basic office equipment.
  • Have reliable transportation.
  • Travel and cover other office locations to fulfill company needs.
  • Satisfactorily pass a background check.

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