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Front Desk Associate
2 months ago
IT Help Desk Support Associate Haugland Group, a privately-owned Long Island, New York-based electrical and heavy civil construction has an immediate need for a dedicated IT Help Desk Associate Key Functions Serve as the first line of support for internal users Maintain daily tickets to ensure the highest service levels are maintained Manage IT support requests or escalate problems to IT Management when necessary Troubleshoot, resolve, and document hardware and software issues as they arise Troubleshoot and resolve issues with both android and iOS mobile devices Configure and maintain hardware, including computer systems, phone systems, printers, and network devices Provide technical support and guidance to end users with hardware and software use Assist IT team with ongoing projects Work independently and travel to jobsites if necessary Desired Qualifications Bachelor's degree (completed or in progress) in Information Technology or a related field Experience troubleshooting Windows based computer systems Knowledge of computer hardware components and their function relative to the overall operation of the equipment Excellent written and verbal communication skills Experience with Microsoft Excel and other Office applications recommended Display a high level of initiative, effort, and commitment towards completing assignments in a timely manner Ability to identify problems and use sound judgment to generate and evaluate alternatives Effective communication skills, interpersonal and organizational skills, and a strong work ethic This position is located at our Melville, NY office. Compensation range is 50-60k At Haugland Group, our benefits are designed to convey company culture and values which has employees at its forefront. Compensation highly competitive We offer an excellent benefits package including medical, prescription drug, dental, vision, short/long term disability and life insurance We offer a 401k with 5% employer match Potential for annual performance-based raise Paid Time Off Paid company observed holidays Educational and professional advancement opportunities Frequent company-sponsored events Relaxed, friendly office Fast paced, exciting environment Haugland Group LLC and its operating divisions, affiliates, related entities, and subsidiaries (collectively, "the Company") do not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered property of the Company and therefore, the Company will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Only upon the Company's written request may preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with the Company must be in place and current. We are an Equal Opportunity Employer (EOE AA M/F/Vet/Disability). APPLY FOR POSITION Please complete the form below to contact us.