Information Technology Help Desk Support

2 months ago

Melville, United States Haugland Group LLC Full time

Haugland Group, a privately-owned Long Island, New York-based electrical and heavy civil construction has an immediate need for a dedicated IT Help Desk Associate.


This position is located at our Melville, NY office.


KEY FUNCTIONS


  • Serve as the first line of support for internal users
  • Maintain daily tickets to ensure the highest service levels are maintained
  • Manage IT support requests or escalate problems to IT Management when necessary
  • Troubleshoot, resolve, and document hardware and software issues as they arise
  • Troubleshoot and resolve issues with both android and iOS mobile devices
  • Configure and maintain hardware, including computer systems, phone systems, printers, and network devices
  • Provide technical support and guidance to end users with hardware and software use
  • Assist IT team with ongoing projects
  • Work independently and travel to jobsites if necessary


DESIRED QUALIFICATIONS


  • Bachelor’s degree (completed or in progress) in Information Technology or a related field
  • Experience troubleshooting Windows based computer systems
  • Knowledge of computer hardware components and their function relative to the overall operation of the equipment
  • Excellent written and verbal communication skills
  • Experience with Microsoft Excel and other Office applications recommended
  • Display a high level of initiative, effort, and commitment towards completing assignments in a timely manner
  • Ability to identify problems and use sound judgment to generate and evaluate alternatives
  • Effective communication skills, interpersonal and organizational skills, and a strong work ethic


Compensation range is 50-60k


At Haugland Group, our benefits are designed to convey company culture and values which has employees at its forefront.


  • Compensation highly competitive
  • We offer an excellent benefits package including medical, prescription drug, dental, vision, short/long term disability and life insurance
  • We offer a 401k with 5% employer match
  • Potential for annual performance-based raise
  • Paid Time Off
  • Paid company observed holidays
  • Educational and professional advancement opportunities
  • Frequent company-sponsored events
  • Relaxed, friendly office
  • Fast paced, exciting environment


Haugland Group LLC and its operating divisions, affiliates, related entities, and subsidiaries (collectively, “the Company”) do not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered property of the Company and therefore, the Company will not pay a fee for any placement resulting from the receipt of an unsolicited referral. Only upon the Company’s written request may preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with the Company must be in place and current.


We are an Equal Opportunity Employer (EOE AA M/F/Vet/Disability).

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