Call Center Representative

2 weeks ago


Kansas City, United States Fresh Form Draft Full time
Call Center Representative

Department: Fresh Form Draft

Employment Type: Full Time

Location: Kansas City, MO

Compensation: $850 - $1,250 / week

Description

The Call Center Representative will be responsible for managing inbound and outbound calls, addressing customer inquiries, and troubleshooting problems with the aim of delivering excellent customer service. This role requires strong communication skills, problem-solving abilities, and a positive attitude.

Company: Fresh Form Draft
Location: Kansas City
Salary: $850 to $1250 per week
Schedule: Full Time, Monday to Friday

Key Responsibilities
  • Inbound/Outbound Calls: Handle a high volume of inbound and outbound calls in a professional and courteous manner.
  • Customer Support: Provide timely and accurate responses to customer inquiries, ensuring satisfaction and resolving issues promptly.
  • Troubleshooting: Assist customers in troubleshooting product/service-related issues and provide appropriate solutions.
  • Data Entry: Accurately document customer interactions, update records, and ensure all details are logged into the system.
  • Product/Service Knowledge: Maintain up-to-date knowledge of the company's products and services to effectively assist customers.
  • Escalation Handling: Identify issues requiring escalation and pass them to the appropriate team members or supervisors.
Skills, Knowledge and Expertise
  • High school diploma or equivalent.
  • Previous experience in a call center or customer service role is preferred but not required.
  • Strong communication and listening skills.
  • Ability to multitask and manage time effectively.
  • Proficiency in using computers and relevant software (CRM systems, MS Office).
  • Problem-solving skills with a focus on customer satisfaction.
  • Patience and a positive attitude under pressure.
Benefits
  • Competitive weekly salary based on experience.
  • Comprehensive health benefits package, including medical, dental, and vision coverage.
  • Retirement savings plan with company match.
  • Paid time off (vacation, sick leave, and holidays).
  • Professional development opportunities and training programs.


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