USA-Field Technical Support Rep-2
2 weeks ago
- Cabling
- Hardware Installs
- Media Management
- Basic office skills (MS Office, email, MS Teams, etc)
- Willing to do shift work
- bility to lift at least 50 lbs
- Some level experience in a data center environment
- Cabling
- Cat 6
- Multi-mode fiber
- Single-mode fiber
- Installation and use of structured cabling
- Patching
- Experience with server and network hardware
- Dell
- HPE
- IBM
- Cisco
- rub
- Palo Alto
- They need to have basic understanding of hardware such as physical installation, upgrading internal components, basic troubleshooting, etc.
- How to configure the out-of-badge interfaces on the hardware (ie. ILO, iDRAC, connecting to a serial console)
- Understanding of carrier circuits and working with Telcos and circuit cross-connects
- Media management is a plus (tape rotations and offsiting with a provider like Iron Mountain)
- Dont need to be facility experts. But a basic understanding of data center layouts (hot/cold aisle), power infrastructure, cooling, and physical security.
- Understanding of basic change and incident management and tools (ServiceNow, Client Service Manager)
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