NOC / Field Service Engineer

4 weeks ago

Colorado Springs, United States KLH Consulting Full time

Job Description Job Description Position Summary:As a member of the NOC team, the NOC / Field Service Engineer will provide system and network operations support in a 24x7 Network Operations Center (NOC). This is a hybrid role with a field service component. This role requires direct interaction with customers including onsite visits and end-user assistance where required. The NOC supports customer networks and infrastructure and is essential in the delivery of the Companys managed services. The NOC / Field Service Engineer works collaboratively with the NOC team and with many members of the larger KLH team. The NOC / Field Service Engineer may be required to work the occasional extended shift as needed to support NOC and field service operations.Duties:Provides good communication, timely and courteous responses to client requests for assistance with their network, desktop, laptop, and mobile devices.Resolved technical problems related to Microsoft Windows environment (Win10, 11, Server & Azure). Performs advanced troubleshooting on mail platforms, browsers settings, Office 365, Active Directory to AzureAD and common third-party applications.Troubleshoot and resolve a wide range of hardware and software support calls both remotely and onsite.Repair, maintain, upgrade and document desktop, laptop and server hardware, software and peripheral equipment.Assist KLH Staff including Account Managers and Senior Network Engineers (remotely & onsite). Provide direct onsite support to clients & field technicians when needed or requested by supervisor.Perform daily monitoring and management of KLH managed environments. Spends 2 days a week monitoring network performance and analyzing security portals using various tools and dashboards.Run monthly reports required to support NOC service programs.Perform adds/changes/deletes to monitored customer equipment.Troubleshoot, remediate, and resolve issues with the customer networks.Follow established processes for assessing and prioritizing workflow, including remediation and escalation paths to ensure that issues are dealt with promptly.Clearly and concisely communicate with internal and external customers regarding requests, issues, expectations, resolution activities and progress.Use the ticketing system to clearly and concisely document requests, issues, and resolutions.Performs a combination of project work, service tickets, and program management. Common program areas are security education, end point security architecture, and general remote monitoring & maintenance.Contributor to KLHs 2FA, EDR, Anti-Spam, mail flow, phish, URL content filtering, disk encryption and other security programs.Perform security assessments of systems and networks within an environment. Identifies where those systems/networks deviate from acceptable configurations or policy.Monitoring networks and systems for security breaches or intrusions.Writes reports on the following: efficacy of current security policies, incident responses, disaster recovery plans, and other security-related information.Part of a team responsible for detecting and managing cyber-attacks. Stays organized to minimize damage, recovery time and total cost.Perform a variety of engineering work, including documenting system configurations, performing system installations, troubleshooting network problems, securing network systems, and configuring routing/switching equipment and hosted IP services.Proficient in writing scripts. Develop automation scripts to deploy software to clients for a variety of projects.Document standard operating procedures related to daily duties and NOC programs.Perform all duties in accord with the Companys policies, procedures and customer contracts.Occasional on-call responsibilitiesValid driver license, reliable automobile, current automobile insurance policyQualifications:Knowledge of Backup encryptionKnowledge of Veeam and other backup software across cloud, virtual and physical environmentsKnowledge of network routing and storage systemsExperienced with current network environments and operations; physical, virtual and cloudExperienced with current Windows server and desktop OS, VMWare, and cloudExperienced with network/systems, maps, diagrams, flowcharts, charts, and other documentsFamiliar with network security technologiesFamiliar with using shell scripts to automate routine tasksExperienced in the use of MSP tools or other network management and monitoring tools.Experienced in the use of industry standard professional services applicationsCompTIA A+ education or trainingAS in Computer ScienceAttributes:Superior problem-solving and troubleshooting skillsHigh level of customer focus and customer satisfactionExcellent communication skills ability to communicate expectations, status, and key issues effectively to clients and management. Ability to communicate technical topics to non-technical people.Energetic self-starter with the ability and ambition to learn and grow in position.Ability to work independently and meet deliverables with minimal directionStrong organizational skills with ability to multitaskExcellent time management and prioritization skillsExcellent collaboration and teamwork skillsWork collaboratively with others to deliver the Companys services.Fluent spoken and written EnglishOther relevant experience:This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and be subject to amendment.Company Description Join KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 4 years in a row Located in Santa Rosa and with over 43 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence. Company Description Join KLH Consulting, Inc., a dynamic and rapidly growing IT Company, voted as one of the best places to work in Sonoma County for the past 4 years in a row Located in Santa Rosa and with over 43 years of operational excellence, we cater to an expansive portfolio of clients both domestically and internationally. The significant growth KLH has experienced over the past decade is a testament to our dedication to superior customer service. Our client base extends across various industry segments such as Wine, Healthcare, Manufacturing, Distribution, Professional Services, Construction, and more. We're currently seeking diligent, intelligent individuals eager for new opportunities and passionate about being part of a culture that fosters excellence.#J-18808-Ljbffr

by Jobble

  • NOC / Field Service Engineer

    1 month ago

    Colorado Springs, United States KLH Consulting, Inc. Full time

    Job DescriptionJob DescriptionPosition Summary:As a member of the NOC team, the NOC / Field Service Engineer will provide system and network operations support in a 24x7 Network Operations Center (NOC). This is a hybrid role with a field service component. This role requires direct interaction with customers including onsite visits and end-user assistance...

  • NOC Engineer

    7 days ago

    Colorado Springs, United States Nicholson Staffing Solutions Full time

    As a Tier 2 Unified Communications Engineer, you'll tackle complex support issues, collaborating with other NOC and operational staff to implement platform upgrades. You'll serve as a senior member of the UC team, coordinating ticket resolutions and providing technical resolution reports for critical outages in the UC environment. More About the Role: In...

  • Network Operations Center Engineer

    7 days ago

    Shingle Springs, United States Cal.net Full time

    Do you work in a carrier NOC, and your ideas for improvement are over looked? Are you looking for new opportunities to implement proactive monitoring and better reliability for customers? is seekingan individual with current NOC expertise that can bring new ideas and implementation. is a fast paced and always changing environment as we work hard to provide...

  • Network Operations Center Engineer

    1 month ago

    Shingle Springs, United States Cal.net, Inc. Full time

    Do you work in a carrier NOC, and your ideas for improvement are over looked? Are you looking for new opportunities to implement proactive monitoring and better reliability for customers? Cal.net is seekingan individual with current NOC expertise that can bring new ideas and implementation. Cal.net is a fast paced and always changing environment as we work...

  • Network Operations Center Engineer

    1 month ago

    Shingle Springs, United States Cal.net, Inc. Full time

    Do you work in a carrier NOC, and your ideas for improvement are over looked? Are you looking for new opportunities to implement proactive monitoring and better reliability for customers? Cal.net is seekingan individual with current NOC expertise that can bring new ideas and implementation. Cal.net is a fast paced and always changing environment as we work...

  • SME/Field Engineer

    8 hours ago

    Colorado Springs, United States COLSA Full time

    Job Description This position may require deployment overseas for a period not to exceed 90 days. Work will involve climbing on military equipment, and will require being able to lift, carry, or move items up to approximately forty pounds with or without reasonable accommodation. Principal Duties and Responsibilities Provides technical assistance in support...

  • Customer Service and Field Operations Manager

    3 weeks ago

    Colorado Springs, United States Skyline Products Full time

    Job DescriptionJob DescriptionJob Summary:The Customer Service and Field Operations Manager will be responsible for leading our customer service team and overseeing field operations. The successful candidate will be responsible for ensuring customer satisfaction, managing field operations efficiently, and driving continuous improvement in both areas. You...

  • Field Engineer

    2 hours ago

    Colorado Springs, United States JT4 Full time

    JT4, LLC provides engineering and technical support to multiple western test ranges for the U.S Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and...

  • Network Operations Center

    1 month ago

    Colorado Springs, United States TEKsystems Full time

    TEKsystems is seeking Network Operations Center (NOC) Technicians to support the Department of Homeland Security in downtown Colorado Springs, CO. TEKsystems can process a Secret Security Clearance for these positions or hold a clearance for candidates already in possession of a DoD Secret. Candidates must have experience with both a ticketing system and a...

  • Field Operations Director

    25 minutes ago

    Colorado Springs, Colorado, United States Veolia Water Technologies & Solutions Full time

    SummaryVeolia Water Technologies & Solutions (VWTS)- Engineered Systems is seeking a key member of our Field Service Management team in the West region leading a team of two to five experienced professional field leaders, and supervising our region's most complex projects. Working in collaboration with other senior leaders, you'll provide strategic...

  • Service Desk Engineer with Security Clearance

    1 month ago

    Colorado Springs, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Service Desk Engineer with Security Clearance

    6 days ago

    Colorado Springs, United States Peraton Full time

    About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our...

  • Software Engineer Intern

    17 hours ago

    Colorado Springs, United States Arka Service Full time

    ARKA Group L.P. is an advanced technologies company serving the U.S. military, intelligence community, and commercial space industry delivering next-generation solutions to support the national security space domain. ARKA has a 60-year legacy reaching back to the very beginning of our country’s space endeavors. We’re a legacy of mission excellence built...

  • Field Service Technician

    3 hours ago

    Palm Springs, United States CleavelandPrice Inc. Full time

    Position Title: Technical Application/Field Service Engineer Immediate Supervisor Title: West Coast Manager Department: Field Service Location: Southern California Region **Brief Summary of Position Purpose**: The Technical Application/Field Service Engineer at Cleaveland/Price plays a pivotal role in ensuring the efficient operation and performance of...

  • Customer Service Representative- Level 2

    1 week ago

    Colorado Springs, United States Base2 Solutions Full time

    **Customer Service Representative- Level 2** Requisition ID **76ubhI** Base-2 Solutions will provide customers worldwide with a security operations center consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and infield customer engagement support. Your team will be the first point of contact for IT problem resolutions helping...

  • Geotechnical Engineer/Civil Engineer

    11 minutes ago

    Colorado Springs, Colorado, United States P&C Recruiting | HR Full time

    Position Summary We are seeking a Staff Level Geotechnical Engineers for our Mining Design & Technical Services group based in Denver, Colorado. This entry-level position would support ongoing mining services for tailings and heap leach projects within the USA as well as in international locations. The selected candidate would become part of a small...

  • Diesel Technician- Field Service or Shop

    2 hours ago

    Colorado Springs, United States Wagner International LLC Full time

    Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits...

  • Services Field Area Manager

    2 weeks ago

    Denver, Colorado, United States Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Archaeological Crew Chief/ Field Technician

    12 hours ago

    Colorado Springs, United States Tetra Tech Full time

    Tetra Tech Inc., an industry leader and nationally recognized engineering and consulting firm, is seeking professional, motivated, and intelligent candidates to fill a pool of Archaeological Field Technician positions for our Federal NEPA, NHPA, and Environmental Compliance team. The people selected will become a part of a growing cultural resource...

  • Civil Engineer

    6 days ago

    Colorado Springs, United States Basis Partners Full time

    Are you interested in applying your Civil Engineering or Civil Engineering Technology degree in the field of Transportation Construction as you pursue your Engineer in Training or Professional Engineering license? Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Basis is looking for an early...