IT Desktop Support Technician

1 month ago

Colorado Springs, United States Spry Squared Inc Full time
Job DescriptionJob DescriptionJob Description

Spry Squared is seeking a part-time IT Desktop Support Technician with a SECRET (DoD) security clearance to support our clients. The IT Desktop Support Technician will assist users with sourcing, installing, overall utilization, and problem-solving of all forms of information technology resources. Will effectively provide Tier 1 & 2 technical support for personal computer hardware and software (primarily Windows). Role will be responsible for sourcing, installing, servicing, and troubleshooting personal computers and peripherals. Will provide and/or coordinate additional technical support as necessary.

Provide direct support on systems managed internally.

  • User management (new, changes, terminations) through multiple applications.
  • Hardware support such as PCs, phones, printers, tablets, Macs etc.
  • Timely resolution of service desk requests including escalating tickets to other IT staff.
  • Assist with system support throughout the company as needed on a variety of application systems, inclusive of Active Directory, Office 365, and other business critical systems.
  • Analyze, configure, document, and maintain systems; diagnose problems, identify opportunities for improvement; develop and recommend solutions to improve management processes, systems and organization results and meet business requirements.
  • Ensure standard operating procedures are maintained.
  • Follow change management and communication protocols.
  • Enforce security policies and standards. Implement and maintain necessary security measures to protect the clients assets.
  • Part-time work estimated at 10-20 hours per week.

Desired Technical Skills:

  • Demonstrated commitment to customer service, proactively communicate and respond promptly to employee and organizational needs.
  • Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate technical information effectively with external vendors, stakeholders, and employees of all levels throughout the organization.
  • Must be self-directed; able to work independently and as a team player.
  • Demonstrated ability to provide a balance to department efficiency and organizational service excellence.
  • Demonstrated professionalism and courtesy in responding to phone calls and emails.
  • Demonstrated strengths in organization, attention to detail, follow-through, analytical reasoning, critical thinking, and problem-solving skills.
Qualifications
  • Bachelors degree in computer science or related area preferred or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a four-year basis.
  • Active SECRET (DoD) security clearance.
  • 2+ years of experience in a similar role demonstrating
    • Experience managing and administering Windows desktop environment required.
    • Experience supporting enterprise-level server-based applications in a service desk or call center capacity required.
    • Experience managing and administering server systems and SaaS systems preferred.
  • Intermediate computer skills and proficiency in Visio, Office Suite or equivalent tools required.
  • Intermediate proficiency with Microsoft Windows server family including but not limited to Active Directory, Group Policy administration, IIS preferred.
  • Experience with computer hardware troubleshooting, server configurations, networking, TCP/IP, DHCP, DNS/WINS.
  • Experience with endpoint patching and software delivery.
  • Intermediate proficiency with SharePoint and Office 365 administration preferred.

Required Certification(s):

  • MSCE, Security+, A+ or other technical certification preferred.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary: $ 25-30/hr Depending on Experience

Company Description

Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe.

Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project/Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.

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