Technical Support Specialist

3 weeks ago


Colorado Springs, United States Infojini Inc Full time

Job Description -

The Service Desk team works collaboratively with users and Information Technology (IT) team

members to ensure customer computers, desktop phones, mobile devices, peripherals and core

services are available and operational to provide a quality customer experience at all times.

They document and resolve IT tickets related to hardware, software, network and general computer

and peripheral usage.

The Tier 1 Technicians provide first-line single point of contact support.


They answer the phone when you call, receive the email or ticket when you submit them, or greet

you at the walk-up desk.

Their main goal is to provide First Contact Resolution (FCR). Where FCR

is not possible, the Tier 1 technician fully documents the troubleshooting steps they took and

escalates the incident or request to Tier 2 for resolution.

In addition to responding to tickets, the Service Desk is responsible for communicating to City Departments for service interruptions and

other IT related notifications.



  • Colorado Springs, United States Omni Inclusive Full time

    The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & all areas of end user systems support. Responsibilities: • Primary point of...


  • Colorado Springs, United States Omitron Full time

    Technical Recruiting Specialist Location: Colorado Springs, CO Salary: $65K- 95K with incentives Job Description Omitron, Inc. is looking for a technical recruiting specialist to manage job vacancy postings, screen, shortlist, and interview candidates in a highly technical industry with niche positions. In this role, you will develop and post job...


  • Colorado Springs, United States Omitron, Inc. Full time

    Job DescriptionJob DescriptionTechnical Recruiting SpecialistLocation:  Colorado Springs, COSalary:  $65K- 95K with incentives Job DescriptionOmitron, Inc. is looking for a technical recruiting specialist to manage job vacancy postings, screen, shortlist, and interview candidates in a highly technical industry with niche positions. In this role, you will...


  • Colorado Springs, United States Omitron Full time

    Technical Recruiting Specialist Location:  Colorado Springs, CO Salary:  $65K- 95K with incentives Job Description Omitron, Inc. is looking for a technical recruiting specialist to manage job vacancy postings, screen, shortlist, and interview candidates in a highly technical industry with niche positions. In this role, you will develop and post job...


  • Colorado Springs, United States Tek Experts Full time

    Overview We`re seeking a Technical Support Engineer with a passion for problem-solving to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. This role is part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app...


  • Colorado Springs, United States LinQuest Corporation Full time

    LinQuest Corporation is hiring an Executive Support Professional to support HQ Sp. OC/ S 9 A at Peterson SFB in Colorado Springs, CO. An active TS/ SCI clearance is required. The position will perform a variety of complex and routine administrative a Support Specialist, Executive, Specialist, Operations, Microsoft, Support, Manufacturing, Business Services


  • Colorado Springs, Colorado, United States Citizant Full time

    Job Description Salary Range: 63k - 68k (depending on experience) Primary Responsibilities: Provides CST/Cybersecurity Liaison (CSL) support to our government customers located on Peterson Space Force Base. Resolve desktop, laptop, peripherals, cell phone and related issues for our customers. Work requires supporting both classified and unclassified...


  • Colorado Springs, United States L3Harris Technologies Full time

    Job Title: Senior Specialist, Technical Writing Job Code: 10854 Job Location: Colorado Springs, CO Job Description: L3Harris Technologies Inc. is seeking an experienced Technical Writer to join our team in supporting Technical Order development activities for the Advanced Tracking and Launch Analsysis System (ATLAS) program. The Technical Writer will be...


  • Colorado Springs, United States General Dynamics Mission Systems Full time

    Basic Qualifications High School Diploma or equivalent is required plus a minimum of 3 years of relevant experience.CLEARANCE REQUIREMENTS:Ability to obtain a Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for...


  • Colorado Springs, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Support SpecialistOnsite – Colorado Springs, CO Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment....


  • Colorado Springs, United States Davidson Full time

    Job Description:Davidson Technologies is seeking a Documentation Specialist 2 in Colorado Springs, Colorado. The Threat Modeling Center is responsible for the development and delivery of high-fidelity threat modeling products in support of MDA and MDA’s Ballistic Missile Defense System. Position Overview: This Technical Editor and Writer 2 position...


  • Colorado Springs, United States SYNQ3 Restaurant Solutions Full time

    ** COS-Basic Training Support Specialist** **Job Category****:** None **Requisition Number****:** BASIC01217 Showing 1 location **Job Details** **Description** **JOB DESCRIPTION:** Assist in coaching new hire Ordering Specialists to achieve the client and the centers objectives and behavioral standards, in line with company objectives, policies and...


  • Colorado Springs, United States Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...


  • Colorado Springs, United States O'Reilly Auto Parts Full time

    Compensation Pay Range:$14.42 - $24.00 The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the stores installer counter. This position will oversee and direct the Installer, Service, Delivery Specialist, Sales Specialist, Parts Specialist, Territory Sales, Retail,...


  • Colorado Springs, Colorado, United States ENSCO Inc. Full time

    Hybrid OpportunityENSCO Inc is a diverse engineering and technology company that provides engineering, science and advanced technology solutions that guarantee mission success, safety, and security to governments and private industries worldwide. The Space Systems Command (SSC) Technical Support (STS) 3rd Follow-on (STS-3) contract provides acquisition,...


  • Colorado Springs, United States Transportation Security Administration Full time

    This Intelligence Operations Specialist position is located Operations Support (OS), Intelligence and Analysis (I&A), Transportation Analysis Division (TAD), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Serves as a 24/7/365 Watch Officer, providing, all source intelligence support,...


  • Colorado Springs, CO, United States L3Harris Technologies Full time

    Job Title: Senior Specialist, Technical Writing Job Code: 10854 Job Location: Colorado Springs, CO Job Description: L3Harris Technologies Inc. is seeking an experienced Technical Writer to join our team in supporting Technical Order development activities for the Advanced Tracking and Launch Analsysis System (ATLAS) program. The Technical Writer will be...


  • Colorado Springs, United States Cherokee Nation Businesses Full time

    Senior Identity Management Specialist This position requires an active TS/Sensitive Compartmental Information (SCI)  clearance with the ability to obtain a Counterintelligence polygraph clearance to be considered.  Cherokee Analytics is seeking an Identity Management Specialist to provide support to advanced analytic capabilities for intelligence...


  • Colorado Springs, United States Cherokee Nation Businesses Full time

    Senior Identity Management Specialist This position requires an active TS/Sensitive Compartmental Information (SCI)  clearance with the ability to obtain a Counterintelligence polygraph clearance to be considered.  Cherokee Analytics is seeking an Identity Management Specialist to provide support to advanced analytic capabilities for intelligence...


  • Altamonte Springs, United States Advanced Ambulatory Surgery Center Full time

    Overview: We are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing technical assistance and support to our customers. This is a great opportunity for someone with a strong technical background and excellent customer service skills. **Part-Time Technical...