Customer Success Manager

2 months ago

Houston, United States RepeatMD Full time

Our Story:

RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021.

We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year. We are a team on a mission to help our clients in the medical aesthetics industry transform their patients' lives. We know providers (including med spas, plastic surgeons, dermatologists, ect.) didn't go into business to focus on sales, so we make software that helps them grow their practices so they can focus on what matters most: their patients. Our quickly-growing team is headquartered in Houston and New York City, with team members distributed across the US and internationally.

Our Culture:

We believe that everyone has the right to grow and we look for people who exceed expectations. Our commitment to this ideal enables us to seek out the best outcomes for our clients and people, who we encourage to pursue constant, never-ending improvement. For us, achieving growth is rooted in the notion that our success is your success, a belief embedded in our culture that empowers us to push our industry forward and achieve purposeful innovation.

In today's digital world, we communicate our brand identity to prospective employees with the belief that an online presence is just as vital as the organization's physical presence. Ultimately, we strive to give remote candidates the same positive experiences that they would receive face-to-face.

Our Core Values

Our Success is your Success : We believe that the true measure of success is the success you bring others.

Constant Never Ending Improvement : We believe continuous improvement is better than delayed perfection.

Purposeful Innovation : We believe your desire to succeed should be greater than your fear of failure.

Exceed Expectations : We believe that those who win BIG in business bring the most value to the marketplace and their clients.

Journey Before Destination : We believe in long-term thinking and enjoying the process along the way.

Team on a Mission : We believe we're in this together and will only surround ourselves with those who believe the same.

Overview:

RepeatMD's Client Success Managers are ultimately responsible for the complete post-sales life cycle of a RepeatMD client, and through your partnership, clients will derive maximum value from their investments, leading to project success, renewal, and expansion. Few roles provide such a direct impact on the growth of the company. You will become a trusted advisor to these clients, will deeply understand their business and their needs, and help them maximize the value they get from RepeatMD. This role involves working closely with the technical success team & implementation teams, product & marketing and will lead consultative conversations with our practices. You will serve as the practices' internal advocate, helping ensure an excellent RepeatMD experience, and gathering feedback on ways that RepeatMD can build the next generation of client-focused solutions. You will love this job if you are a natural relationship and business builder.

Responsibilities:

Lead the post-sale engagement life cycle from on-boarding to renewal Support expansion of your accounts--identify opportunities, drive business outcomes, ensure clients are successful. Build and foster relationships within the clients' business Share client success stories and advocate for the value of RepeatMD's solutions Articulate and drive client use cases, client value and expansion while maintaining trusted client advisor status Gather and communicate client feedback to internal stakeholders for product improvement. Handle difficult customer situations and demonstrate effective resolution skills. Work independently and collaboratively within a team environment. Analyze platform usage data to identify insights and make data-driven recommendations.

Requirements

2-5 years of experience in a client-facing role ideally customer success, managing relationships, preferably working with a technical product. Sophisticated business sense and understanding of underlying drivers and strategy of our client's businesses. Proven ability to lead technical conversations and influence stakeholders based on solution value. Strong analytical skills and operating rigor. Strong executive presence and presentation skills History of success as a consultant, pre-sales, technical account management, or equivalent Ability to handle challenging customers and situations with professionalism. Self-motivated with the ability to research and self-start. Ability to navigate data and people to find answers A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high-growth environment where things change quickly Please note if you reside in the Houston, TX or NYC area, this will be a hybrid role of 2-3 days in the office*

The base salary range for this position in the United States is $60,000 to $75,000. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

We offer competitive compensation, comprehensive benefits, and the opportunity to work with a talented and passionate team that is dedicated to transforming the medical aesthetics industry. If you are a self-starter with a passion for helping clients succeed, we encourage you to apply for this exciting opportunity.

This job posting contains a pay range, which represents the range of salaries or hourly rates that RepeatMD believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. #J-18808-Ljbffr

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