Customer Success Manager

2 months ago

Houston, United States Trimble Full time

Your Title : Customer Success Manager – Enterprise Asset Management (EAM)

Job Location : Remote/Southern part of the US (preferably in the Central time zone)

Our Departmen t: Local Government, Owner & Public Sector

Position Overview

Are you ready to be a part of the Asset Lifecycle Management (ALM) revolution? This Customer Success Manager position will help enable communities to design, build, operate, and maintain their assets and infrastructure through GIS-centric solutions.

As a Customer Success Manager, you will own the relationship with utilities and local government customers to ensure customer retention, contract renewal, drive value and expansion. We are looking for a Customer Success Manager with prior experience in GIS, Cityworks, and customer/account management.

What You Will Do

In addition to the responsibilities listed below, this role will provide the everyday technical "touch" like software demos, webinars, emails, phone calls, virtual and on-site customer visits, staffing conferences, and nurturing various Trimble integrations and communications.

Increase customer platform usage and adoption Ensure customer satisfaction Establish a trusted strategic advisor relationship with the local government customers to drive strategic value Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision Manage customer escalations to various Trimble teams Develop and maintain core product knowledge in Cityworks, Trimble Utilities software, and Pavement Express TRAVEL: Approximately 30-50%.

What Skills & Experience You Should Bring

BS/BA in business management, GIS, geography, related field Solid knowledge of local or county government Knowledge of Community Development (building permitting processes, code enforcement, business licensing), Public Works and Utilities in municipal and/or utility districts (water, wastewater, stormwater, streets, and traffic) Knowledge of Cityworks, Salesforce CRM and of Esri GIS Prior experience in customer/account management Ability to interact with customer teams at various levels of technical and non-technical depth

About Our Division

The Local Government Division within the Owner & Public Sector is a leading provider of enterprise asset management (EAM) software and pavement management software for utilities and local government. Cityworks and Pavement Express solutions address the global challenges associated with maintaining and replacing aging utility, transportation, and public assets and infrastructure.

Cityworks is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extensions to ArcGIS. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections and tests while managing the tasks, resources (labor, material, and equipment) associated with a maintenance activity. Cityworks is fully integrated with Esri’s leading GIS technology, Microsoft Office and Crystal Reports.

Trimble is an exciting company, with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core, we have grown beyond this technology to embrace other sophisticated positioning technologies and, in doing so; we are changing the way the world works. Our solutions are used in over 140 countries and we have incredibly diverse lines of business.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Bonus Eligible?

Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contact

AskPX@px.trimble.com #J-18808-Ljbffr

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