Customer Success Manager
4 weeks ago
Job Posting
Customer Success Manager -
Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.
Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our strategic accounts and responsible for ensuring customers are successfully leveraging Secureworks’ software to achieve business value and a return from their investment with Secureworks. You will work closely with our customers focused on increasing value, retention, customer satisfaction and expansion opportunities.
Role Responsibilities
- Building and nurturing long-term relationships with customers to solidify our commitment and partnership to their success.
- Ensure that customers derive maximum value from their investments in Secureworks by driving customer adoption, usage, and satisfaction to help achieve renewals, product expansion, and new growth.
- Develop an in-depth understanding of customer success criteria, initiatives, and use cases that support short- and long-term business goals of each customer based on their unique use cases.
- Provide continuous customer education on the Secureworks product portfolio including new products, features, and enhancements.
- Generate regular/on-going proactive Security Protection Reviews (SPRs) focused on customer engagement, ensure product adoption is occurring, provide recommendations and to continually align on business goals.
- Monitor the customer’s progress towards achieving their KPI’s.
- Create and activate a plan with customers that results in BOTH business value outcomes and team behavior if the customers are not achieving key objectives/goals.
- Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements.
Minimum Requirements
- Minimum of 4+ years’ experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Minimum of 1 years of experience working in a SaaS environment
- Minimum of 2 years of experience in network security or related discipline
- Minimum of 3 years of experience leading presentations (remote and in person) to external customers, managing accounts and interacting with C suite management and technical personnel
- Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.
Preferred Skills
- Showcase a bias for action and demonstrate a passion for technology
- Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations
- Ability to reconcile different points of view in meetings and summarize results concisely
- Familiarity with a CSM tool like Hubspot/Totango/Gainsight a plus.
- Extensive expertise in maintaining customer loyalty
- Engaging in procurement dialogues and tackling objections effectively
Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.
#Radancy
Job ID:R252229Dell’s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
-
Customer Success Manager
2 months ago
Houston, United States SADA Full timeJoin SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need to keep a...
-
Customer Success Manager
6 days ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and...
-
Customer Success Manager
2 months ago
Houston, United States ePlus Technology, inc. Full timeOverview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and...
-
Customer Success Manager
1 month ago
Houston, United States The Ladders Full timeMission - Why We Need You SMA Technologies was founded in 1980 and is on a mission to give people back their time. Our product solutions allow companies to automate their most complex workflows and keep their human capital focused on the strategic work that moves their business forward. Reporting to our VP of Customer Success, CSMs work closely with...
-
Enterprise Customer Success Manager
4 weeks ago
Houston, United States Tekmetric Full timeAbout Tekmetric Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation-and above all-a service-mentality that puts customers first. Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service...
-
Customer Success Manager
3 weeks ago
Houston, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...
-
Customer Success Manager
3 weeks ago
Houston, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...
-
Customer Success Manager
1 month ago
Houston, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...
-
Enterprise Customer Success Manager
2 months ago
Houston, United States Sigma Computing Full timeAbout Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking...
-
Customer Success Account Manager
4 weeks ago
Houston, United States Rechat Full timeRechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency. FLSA: Full Time |...
-
Specialist Customer Success Manager
4 weeks ago
Houston, Texas, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Business Development Manager
3 days ago
Houston, Texas, United States Enverus Full timeAbout the RoleEnverus is seeking a highly skilled Customer Success Manager to champion our customers throughout the engagement lifecycle, enabling them to get best value from our software and solutions.Key ResponsibilitiesBuild Strong Relationships: Develop and maintain strong, trusted relationships with strategic customers, sales teams, and other...
-
Customer Success Account Manager
2 months ago
Houston, United States Rechat Full timeRechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency. FLSA: Full Time |...
-
Customer Success Manager
7 days ago
Houston, United States Enverus Full timeEnverus is the leading energy Saas company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus innovative technologies drive production and investment stra Manager, Customer, Relationship, Project Management, Business Services
-
Customer Success Manager
1 month ago
Houston, United States Dell Full timeJob PostingCustomer Success Manager -Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on...
-
Houston, Texas, United States Microsoft Corporation Full timeAre you passionate about technology and dedicated to ensuring customer success? As a pivotal member of our team, you will engage with our strategic enterprise clients, guiding them to maximize their investment in Microsoft’s cloud offerings. Role Overview: In the capacity of an Account Manager for Customer Success, you will serve as the primary liaison for...
-
Customer Success Specialist
2 weeks ago
Houston, Texas, United States Leslie Bourgeois - State Farm Agent Full timeJob OverviewBenefits:Performance-based bonusesAttractive salary packageFlexible working hoursCareer advancement opportunitiesPaid leaveROLE SUMMARY:As a Client Relations Manager at Leslie Bourgeois - State Farm Agent, you play a crucial role in ensuring the smooth operation of our agency and the satisfaction of our clients. Your primary focus is to foster...
-
Customer Success Representative
1 month ago
Houston, United States Houston Consumer Connect Full timeJob DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Customer Success Representative with one of the top business firms in the Houston area. In this role, you'll have the chance...
-
Customer Success Representative
1 month ago
Houston, United States Houston Consumer Connect Full timeJob DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Customer Success Representative with one of the top business firms in the Houston area. In this role, you'll have the chance...
-
Customer Success Representative
2 weeks ago
Houston, United States Houston Consumer Connect Full time $45,000 - $56,000Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Customer Success Representative with one of the top business firms in the Houston area. In this role, you'll have the chance...
