Customer Success Manager
3 months ago
Key Responsibilities
Retain and nurture L, R, M and K customer relationships within territory, providing post-sale support ensuring success with products and services.
Grow L, R, M and K business within territory with cross-selling and upselling products and services
Ensure customers’ onboarding experience is efficient and gather / verify all information on projects
Gather product and process feedback and hear the Voice of the Customer.
Prioritize and organize daily tasks
Send quotes to customers, and proactively following up in a timely manner
Organize follow-up commercial meetings as required coordinating diaries accordingly
Work collaboratively with RAMs, KAMs and Design to ensure seamless customer experience
Establish and maintain the correct level of engagement at all times
Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately
Actively participate in internal and external meetings where attendance is required.
Skills and Experience
A proven track record of experience in account management and customer success
A self-starter with strong time management, prioritization and organizational skills
A natural problem solver who is process oriented and disciplined
Working knowledge of CRM systems (NetSuite is a plus)
IT literate
A confident and professional communication manner (phone and digital) with proven experience of building strong customer and business relationships and improving customer satisfaction
Good commercial awareness
Excellent verbal and written communication skills
Strong collaboration skills and working effectively in team environments
Desirable
Experience in working outside or inside sales
Experience of working as part of sales team
Previous experience in or knowledge of the warehouse and / or safety industries
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