Customer Success Manager

3 months ago


Houston, United States A-SAFE GROUP Full time

Key Responsibilities Retain and nurture L, R, M and K customer relationships within territory, providing post-sale support ensuring success with products and services. Grow L, R, M and K business within territory with cross-selling and upselling products and services Ensure customers’ onboarding experience is efficient and gather / verify all information on projects Gather product and process feedback and hear the Voice of the Customer. Prioritize and organize daily tasks Send quotes to customers, and proactively following up in a timely manner Organize follow-up commercial meetings as required coordinating diaries accordingly Work collaboratively with RAMs, KAMs and Design to ensure seamless customer experience Establish and maintain the correct level of engagement at all times Ensure all internal systems (CRM & ERP) and databases are updated timely and accurately Actively participate in internal and external meetings where attendance is required. Skills and Experience

A proven track record of experience in account management and customer success A self-starter with strong time management, prioritization and organizational skills A natural problem solver who is process oriented and disciplined Working knowledge of CRM systems (NetSuite is a plus) IT literate A confident and professional communication manner (phone and digital) with proven experience of building strong customer and business relationships and improving customer satisfaction Good commercial awareness Excellent verbal and written communication skills Strong collaboration skills and working effectively in team environments Desirable

Experience in working outside or inside sales Experience of working as part of sales team Previous experience in or knowledge of the warehouse and / or safety industries

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