![Donatestock](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
4 days ago
The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial institutions. This role is a contract position with a path to full time employment.
Strategic Focus
To deliver an exceptional end-to-end experience across all customer journeys (Nonprofit, Donor, Broker, Strategic Partners), continuously looking for ways to add additional value and remove barriers
Responsibilities:
Customer Experience – Support, enable & advance the Customer Success Journey across Nonprofits, Donors, and Brokers;
Operational Planning & Execution – Support and evolve the vision, processes, and applications to support operational effectiveness and efficiency;
Problem-Solving – Determine solutions and workarounds to smooth the customer experience and overcome barriers as the company evolves from launch to growth phases;
Product Feedback – Recommend updates, fixes and innovations to product development that enable customer success;
Success Measurements – Report KPIs and operational metrics to leadership to measure customer success;
Sales Support – managing follow-up (post-intro) meetings to discuss the requirements and processes for onboarding and launching new Nonprofits customers;
Marketing Opportunities – Capture customer success stories that can be used in our marketing campaigns to attract new customers.
Requirements for the role include:
Mastery of company vision and customer success processes: email, zoom presentations, nonprofit onboarding, live chat support, phone assistance, etc.;
Adept at managing sales pipeline, activity tracking and forecasting in CRM systems;
Excellent communication (verbal, email) and presentation skills with attention to detail in all aspects of client engagement;
Strong organization and priority management skills;
Able to manage an ever-shifting set of priorities in a dynamic, fast-paced environment;
Technical Acumen – Mastery of technical tools used by DonateStock for teaming and daily productivity such as Google Drive, Slack, Zoom, Excel, Powerpoint, Word, etc.
Personality Traits:
Unquestionable integrity;
High emotional intelligence;
Goal-driven and results-oriented;
Positive, team-oriented attitude;
Strong desire for continuous learning and knowledge sharing.
Are you authorized to work lawfully in the United States?
Yes
No
Contact Information
Contact
Email
Phone
City/Town
State/Province
Your Resume
LinkedIn Profile
Attach resume file
Resume
One file only.
20 MB limit.
Allowed types: pdf.
Additional Questions
How did you hear about this position?
Gender Pronouns (She/Her/Hers, He/Him/His, They/Them/Theirs, etc.)
What is your desired salary range?
#J-18808-Ljbffr
-
Customer Success Manager
5 days ago
Houston, United States ConvergePoint Full timeAre you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our valued customers. The ideal candidate...
-
Customer Success Manager
4 weeks ago
Houston, United States Pros. Full timeCome for the culture, grow your career, and enjoy the journey When you join PROS, you’re joining a community of people who genuinely care - about their work, communities, customers, and each other. We empower our teams to be their best from anywhere, and trust that wherever you are, you’re going to bring your best self and do your best work. We take...
-
Customer Success Manager
1 month ago
Houston, United States recruitAbility Full timeOur client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...
-
Customer Success Manager
4 weeks ago
Houston, United States recruitAbility Full timeOur client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities.Job Description: They are seeking a highly motivated and...
-
Customer Success Manager
4 weeks ago
Houston, United States recruitAbility Full timeOur client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful learning opportunities. Job Description: They are seeking a highly motivated...
-
Customer Success Manager
2 weeks ago
Houston, Texas, United States Chronos Consulting Full timeOur client is a next-generation B2B AI platform driving breakthrough revenue opportunities across marketing, sales and product teams in the Revenue Science space. They enable revenue teams to see beyond predictions and use data to identify prescriptive actions that drive profitable growth.They are looking for an experienced Customer Success Manager (CSM).The...
-
Customer Success Manager
2 days ago
Houston, United States HungerRush Full timeWho We Are HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer...
-
Customer Success Manager
4 weeks ago
Houston, United States Dgm Services Inc Full time**Job Title**: Customer Success Manager **Reports to**: Associate Director of Operations **Department/Group**: Operations **Salary Range**: $65K-$75K **Travel**: Negligible **Position Type**: Full Time **Schedule**: Monday-Friday 8 a.m. 5 p.m. **Location**: Houston, Tx **About DGM**: DGM is a family owned and operated company. We supply a wide range...
-
Customer Success Manager
4 weeks ago
Houston, United States DGM Services, Inc. Full time**Job Title**: Customer Success Manager **Reports to**: Associate Director of Operations **Department/Group**: Operations **Salary Range**: $65K-$75K **Travel**: Negligible **Position Type**: Full Time **Schedule**: Monday-Friday 8 a.m. 5 p.m. **Location**: Houston, Tx **About DGM**: DGM is a family owned and operated company. We supply a wide range...
-
Customer Success Manager
4 days ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and...
-
Customer Success Manager
4 weeks ago
Houston, United States HungerRush Full timeJob DescriptionJob DescriptionWho We AreHungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering),...
-
Customer Success Manager
2 weeks ago
Houston, Texas, United States SMART Technologies Full timePurpose of the position Reporting to the Manager, Customer Success, you will be responsible for ensuring SMART customers achieve their desired outcomes while using our software. Leveraging customer data and analytics, you will be responsible for supporting a wide-range of customer success activities to increase product adoption, while reducing churn.Duties...
-
Expression of Interest
4 weeks ago
Houston, United States Marlee (Fingerprint for Success) Full timeJob DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...
-
Customer Success Manager
2 weeks ago
Houston, United States DGM Services, Inc. Full time**ESSENTIAL DUTIES AND RESPONSIBILITIES**: **Team Management**: - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. - Manage the Operations Team, providing direction, support, and training to team members. - Establish team goals, objectives, and performance metrics, and monitor team members'...
-
Customer Success Manager
2 weeks ago
Houston, United States Dgm Services Inc Full time**ESSENTIAL DUTIES AND RESPONSIBILITIES**: **Team Management**: - Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. - Manage the Operations Team, providing direction, support, and training to team members. - Establish team goals, objectives, and performance metrics, and monitor team members'...
-
Customer Success Manager
2 weeks ago
Houston, Texas, United States C4 Technical Services Full timeJob DescriptionJob DescriptionCustomer Success Manager Direct HireRemote % Travel requirement Position SummaryThe Customer Success Manager will work with sales staff, meets with prospective and current customers to ascertain and meet telecommunications needs relating to software solutions and other products and services offered by the company. Performs...
-
Customer Success Manager
4 weeks ago
Houston, United States DGM USA Full timeJob Details Job Location DGM Houston Greens - Houston, TX Position Type Full Time Education Level Some college coursework completed Travel Percentage Up to 25% Job Shift Day Job Category Warehouse Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Team Management: Ensures that onboarding processes are precisely executed to build a strong customer...
-
Customer Success Manager
2 weeks ago
Houston, Texas, United States ePlus Technology, inc. Full timeOverview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own...
-
Customer Success Manager
4 days ago
Houston, United States Empower Pharmacy Full timePosition Summary: At Empower, the role of Customer Success Manager within our Account Management department offers an exciting opportunity for driven individuals who thrive in a dynamic and evolving environment. As a pivotal part of our team, you will leverage your deep product knowledge and outstanding customer service skills to foster enduring...
-
Customer Success Manager
4 weeks ago
Houston, United States DGM USA Full timeJob DetailsJob Location DGM Houston Greens - Houston, TX Position Type Full Time Education Level Some college coursework completed Travel Percentage Up to 25% Job Shift Day Job Category Warehouse DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:Team Management: Ensures that onboarding processes are precisely executed to build a strong customer relationship...