Front Desk Clerk

4 weeks ago

Chicago, United States The Salvation Army Central Territory Full time
Job Description

THE SALVATION ARMY

NORTH AND CENTRAL ILLINOIS DIVISION

Harbor Light

POSITION DESCRIPTION

POSITION TITLE: Front Desk Clerk

LOCATION/DEPT: Harbor Light

REPORTS TO: Resident Manager

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RFT/RPT/FPT

DEPARTMENT MISSION

To provide leadership using policies, procedures and available systems to support the Harbor Light Center in meeting the mission of The Salvation Army

PROGRAM/CLIENT ENVIRONMENT

The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the treatment environment of the site. Employee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility.

OUTCOMES

The Front Desk Clerk provides general support and security for the building and the residence department to ensure a safe and comfortable living environment for clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Calls are answered in a professional and courteous manner. Calls are sent to the correct department, employee or client.
  2. Senior's list is checked each day to ensure that all senior residents and residents taking medication are well. Daily check list for senior and clients that are ill is completed at the beginning of each shift.
  3. Entry into Harbor Light facility is controlled. Approved guests and visitors to the facility are greeted and seated in the lobby. Employees and clients are informed when their guests and visitors arrive. Clients and visitors entering the building are monitored.
  4. Room keys will be kept and the Resident Manager informed if a client enters the building under the influence of drugs or alcohol.
  5. Response procedures are followed in case of emergency.
  6. Mail and messages are delivered to clients. The rolodex directory is updated when changes occur.
  7. Calls requesting information concerning admission criteria are sent to the Intake department. The desk clerk cannot answer questions regarding admission criteria.
  8. All other duties as assigned.


REPORTING RELATIONSHIPS

This position reports to The Resident Manager.

In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

EDUCATION/EXPERIENCE

  • Experience in a residential treatment program setting preferred.
  • Experience working with a phone switchboard is preferred.
  • At least one year of sobriety required.
COMPETENCIES
  • Able to work as a team member well and enjoy working with others.
  • Good communication and interpersonal skills.
  • Demonstrated ability to use initiative and be a self starter.
  • A positive attitude and the ability to be flexible in light of changing job situations/priorities.
  • Supportive of the mission of The Salvation Army.
POSITION LIMITATIONS
  • This individual will only commit Army resources that have been allocated or approved.
  • This individual will keep the Resident Manager informed on all critical issues relating to their area of responsibility.
  • This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
PHYSICAL DEMANDS/WORK ENVIRONMENT
  • This position is required to do light physical work and must be able to walk up two flights of stairs and lift up to 50lbs.
  • In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and PC.
  • The work environment for this position includes an office environment with a low noise level.
  • Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.


THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Additional Information

DOING THE MOST GOOD

Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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