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Assistant Service Manager
2 months ago
Martin Tractor, Inc. is a family-owned and operated 4th generation John Deere Dealership. Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois.
Over the last 98 years, our company has grown and Martin Tractor, Inc. currently has 13 locations across Central and Western Illinois. Martin Tractor Inc. has a unique culture, we have a small-town feel with all the benefits of a larger corporation.
The Assistant Service Manager specifically aides the Service Manager in the operation of the Service Department within the dealership to maximize return on investment. This is accomplished by optimizing company processes and resources to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. These descriptions are not limited to the lawn & garden service department and include the service department as a whole.
Responsibilities:
* Assists with management of department expenses.
* Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction; Coaches and advises employees as needed.
* Assists in creating annual Service Department goals and budget in alignment with the organization's financial and operational objectives.
* Assists in developing and executing Service Department marketing plans and monitors monthly to ensure achievement of departmental goals.
* Assists with customer clinics, field days, and related promotional events.
* Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
* Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
* Schedules internal and external pickup and deliveries.
* Reviews work orders for completeness and accuracy prior to customer billing.
* Ensures all departmental tools, equipment, and vehicles are in good working order.
* Participates in departmental and location meetings.
* Review Customer Service Satisfaction Surveys and take appropriate action when needed.
* Supervises employees.
* Performs annual performance review and provides input for compensation increases.
* Administers discipline; authority to hire and terminate employees.
* Recognizes and advances quality people with Corp. Service Manger final authorization.
* Ensures growth opportunity for competent employees.
* Develops employees utilizing training and Service-learning paths.
* Manages employee development activities for employees reporting to this position.
* Maintains a clean and professional image for employees, trucks, and work area.
* Adhere to all applicable safety policies, procedures, and standards.
* Works with employees to provide a safe and productive work environment and actively advocates safety in the Service Dept.
* Monitor and implement processes to improve workflow and communication between departments (service, parts, sales, IS); Facilitate teamwork within the store.
* Conducts business in alignment with the company's Values and Mission Statement.
EXPERIENCE, EDUCATION, SKILLS, AND KNOWLEDGE:
* Knowledge or ability to learn Service specific technology.
* Proven skills in written and verbal communications, planning, organizing, leadership, and interpersonal relationship building.
* Excellent customer service skills.
* Ability to set and ability to maintain a positive attitude under stressful situations.
* Analytical thinking: Ability to analyze and interpret internal reports.
* Excellent time management skills.
* Exemplary administrative and managerial skills.
* Manage priorities. Must be a self-starter and able to work without supervision.
* Consistent attendance. Ability to work extended hours and weekends.
* 3+ years' experience in Service Department operations.
* Familiar with John Deere and competitive products.
* Basic understanding of financial principles relative to Service Department operations.
* Knowledge and use of Microsoft computer products or other comparable systems required.
* High School Diploma or equivalent experience.
PHYSICAL CHARACTERISTICS
* Must be able to sit, stand and walk along with climbing stairs, reaching pushing, pulling, leaning, and twisting, driving.
* Must be able to meet all safety requirements for applicable safety policies.
* Most duties performed in climate-controlled office environment. May be exposed to hot or cold weather conditions when traveling or in the Service Area.
* The above are physical attributes to perform the job duties with or without a reasonable accommodation.
Martin Tractor Inc. and its dedicated employees are trusted partners, delivering and supporting premium products and personalized solutions to agriculture, consumer, and commercial customers to ensure long-term success.
We invite you to apply to become a part of our honest, hardworking, and dynamic group of dedicated employees, Our goal is to employ hard working employees who are seeking a rewarding career. We take pride in providing generous benefits to our employees and their families.
* We offer 401K and Roth retirement plans with company paid Safe Harbor employer retirement contributions.
* Free development opportunities in your field of knowledge, incentive pay programs, and employee discounts.
* Membership opportunities to Deere Employees Credit Union.
* The following are for Full-time employees only:
* Competitive Medical, Dental, and Vision benefits.
* Free doctor online consultations.
* Access to the V.I.P. network of physicians, outpatient facilities, and other services No cost to employees for procedures who are on PPO medical plan.
* Company-paid basic life insurance.
* Free Will, Living Wills, POA, and free Employee Assistance Program.
* Supplemental life, Short term, and Long-term disability.
* Start earning generous PTO time as soon as you start working.
* We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
