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Clinical Services Manager
2 months ago
Salary: $75k - $98k Annual Salary Exempt Clinical Services Manager ABOUT US Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services. Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on What are you passionate about? At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility. Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. Could our mission be your mission? Learn more about us @ hopesolutions.org TEAM SNAPSHOT We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. We'd like to learn more about you—apply for the role What's our team like? Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County. A FEW OF US... Deanne—Chief Executive Officer—Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games. Alex—Chief Operating Officer—Lives with his wife, son, and dog (and loves when the grandkids visit). MSW and macro social worker who enjoys reading, baseball (Go Giants), cooking, hiking, jazz, and family time. Christina—Chief Financial Officer—Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20+ years in finance; enjoys traveling and family time. Beth—Director of Clinical and Support Services—Resides with her sister and son. Licensed psychologist with 30+ years working with children and families; enjoys singing, cooking, gardening, and traveling. Bill—Director of Properties and Support Services—Resides with his partner. Licensed Marriage and Family Therapist with 25+ years’ experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation. Cayla—Director of Evaluation and Learning —Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading. Debbie—Director of Development and External Relations—Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20+ years in marketing and communications. Jasmine—Consulting Director of Strategic Initiatives—Resides with her husband, three children, and three dogs. MS in Organizational Leadership and Innovation; co-convener of the Multi-faith ACTION Coalition and board member. Kristina—Director of Human Resources—Resides with her spouse, child, and French Bulldogs. 20+ years in leadership, operations, and people management; Bachelor's in Business Administration, SHRM-SCP certified; enjoys family time, lifting weights, indoor cycling, hiking, and laughter. Mashal—Director of Housing & Support Services—Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' DEIB Committee and board member. Tanya—Director of Rapid Re-Housing and Navigation—Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15+ years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball. WHO WE ARE LOOKING FOR: The role of the Clinical Services Manager encompasses multifaceted leadership within a diverse team of service providers. With an emphasis on collaboration, this position drives mental health and case management services at Garden Park Apartments (GPA) and Hacienda Heights. These facilities house families (GPA) and seniors (Hacienda) facing elevated risks within a permanent supportive housing framework. Through innovative programming, the manager addresses resident needs with tailored solutions, crafting essential groups that nurture parenting skills, wellness practices, stress management techniques, and sobriety support. This opportunity stands as a beacon of leadership in an unconventional environment, engaging with individuals and families who have encountered profound challenges, including enduring homelessness. Beyond the confines of a traditional private practice, the Clinical Services Manager wields the power to enact enduring change for seniors, families, and children through in-depth, in vivo intervention. Embracing the community onsite, the role fosters enduring relationships with each resident, witnessing their transformative journeys over time. The manager wears many hats - a teacher, mentor, and supervisor, shaping the path for upcoming clinicians driven by the desire to uplift the underserved. The efforts are fortified by volunteers and members of over 40 local faith communities, merging into a robust support system that amplifies the potential for meaningful impact. Supervisory Responsibility: (3) Case Manager, Resident Monitor, Youth Enrichment Coordinator, and (2) Mental Health Associates WHAT WILL YOU DO: Leadership Role: Active participation and contribution to the Management Team of Hope Solutions. Cultivate relationships with key stakeholders and County leadership. Assume DCSS responsibilities when they are away. Represent Hope Solutions by attending relevant community events, including providing presentations regarding the Hope Solutions service model and impact. Represent Hope Solutions with community stakeholders as assigned. May require evening meetings. Attend monthly Hope Solutions Board Meetings as directed. Clinical & Support Services: In collaboration with the site services team: Maintain well-defined working relationships with service providers in Contra Costa to meet the needs of the residents. Essential services include but are not limited to: Health care (including HIV/AIDS services) Education and employment development Children’s services such as childcare and mental health support Adult and child mental health services, including treatment and assessment Child and Family Services/Adult Protective Services, and Alcohol and other drug addiction treatment services Work closely with the service team and Mercy Housing property management to support residents in overcoming issues that may place them at risk for eviction. These issues may be related to: behavioral issues, mental health problems, or physical limitations that affect the residents’ ability to abide by their lease agreement/rules of residency. Function as point person for day-to-day scheduling and planning for both GPA and Hacienda sites. Develop resident engagement and community development strategies that encourage residents to take advantage of services and programs available to them in conjunction with the service team. Provide case management services to residents in need. Case management services include: Intake assessment, including self-sufficiency evaluation Development of client-driven service plans Service coordination and referral Follow-up, support, and advocacy as needed. Provide an information and referral service for residents needing special services with follow-up to ensure that access to those services is achieved. Lead and manage weekly multidisciplinary team meetings of service providers. Maintain complete resident files and documentation in accordance with Hope Solutions policies and procedures. In collaboration with the Development and Community Outreach Manager and the Director of Clinical and Support Services (DCSS), coordinate on-site educational forums and activities for the residents. Mental Health Programs: Provide case management and counseling services for eligible tenants under the EPSDT funding stream, providing 5-7 hours/week of billable services. Maintain all billing and case file information necessary for this funder. In collaboration with the DCSS, assist in the administration and oversight of the EPSDT contract. In collaboration with the DCSS, recruit and supervise mental health associates and youth enrichment coordinator. In collaboration with the DCSS, oversee the teamwork and multidisciplinary program development of the Hope Solutions staff at GPA. In collaboration with the Adult Wellness Team, assist with referring appropriate adults for mental health and peers support services. Community Outreach and Engagement: Maintain key relationships with community service providers and volunteers. Develop and maintain relationships with employers, vocational programs, and educational entities and assist participants with connecting to the same. Create and maintain consistent communication channels, both verbal and written, between collaborating parties. Cultural Responsiveness: Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively. Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging. Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals. Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law. Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment. Organizational/Administrative Responsibilities: Professionally represent Hope Solutions in all circumstances. Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety. Establish and maintain professional boundaries in working with clients. Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions. Maintain knowledge of and compliance with Fair Housing regulations. Assist with the creation/distribution of client satisfaction/feedback surveys. Assist with data entry and completion of financial reports, tenant statements, billings, and correspondence. Attend all required meetings, including but not limited to: Hope Solutions staff meetings, program staff meetings, consumer case conferences, and linkage meetings with other agencies. Complete required personnel-related paperwork and complete expenditure reports for service expenses and/or mileage in a timely and accurate manner. On-call, after-hours, and backup work will be required. Other duties as assigned. Position Qualifications: Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless families with mental health conditions. Master’s degree in Social Work, Counseling, or similar mental health field, licensed as LCSW, LMFT, or LPCC. At least 5 years of experience working with high-risk families. Bi-lingual in English/Spanish is a plus. Outstanding written and verbal communication skills. Computer proficiency in the use of Microsoft and database applications. Must have an operational vehicle, auto insurance, a valid California driver’s license, and drive for work. Must pass LiveScan screening and TB test. Salary contingent upon skill and experience. Physical Qualifications: The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs. May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance. Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails. Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing. Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations. Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night. Compensation & Benefits:Flexible, dynamic work environment100% premium paid for employee Kaiser health and dental care.Matched 403b retirement savings.11 paid holidays, plus 3 floating holidays.Ability to accrue 2-4 weeks' vacation depending on tenure.Life insurance and Employee Assistance Program. We are an equal-opportunity employer. If you're a good fit, we want to meet you * Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.
