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Parts Specialist

1 month ago

Valencia, United States Raymond West Full time

Job DescriptionJob Description

Raymond West is seeking a dynamic Parts Specialist to join our team The Parts Specialist is responsible for taking calls from external customers, technicians, and work with vendors, when necessary, on over-the-counter parts sales. This position must have a strong sense of urgency in responding to customer needs and at the same time being concerned with maintaining inventory, costs, and quality control.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties and Responsibilities

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

  • Accepts telephone, email and counter orders for external customers and Company technicians, fills orders from stock.
  • Research replacement parts using parts manual, computer listings or microfiche as appropriate
  • Discusses use and features of various parts.
  • Fills customer orders from stock or by special order. Orders parts for stock replenishment.
  • Advises customer on substitution or modification of part when replacement is not available.
  • Updates customers regarding the status of backordered parts in an acceptable time frame.
  • Prepares Sales Orders for invoicing, receives payment, obtains credit authorization when necessary.
  • Participate in general inventories and cycle counts as necessary
  • Initiate proper documentation to maintain accurate inventory and sales records.
  • Work with and support other Parts Sales Specialists regarding the sale of material handling equipment.
  • Handles telephone calls, customer counter, and promotes overall sales.
  • Assist Parts Sales Representatives with order entry, consignment replenishments and consignment maintenance.
  • Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff.
  • Assist at back counter and in Stockroom as directed or as needed; press tires as needed.
  • Actively participate in Parts Department training and meetings.
  • Perform various duties directly or indirectly associated with parts sales activity as assigned.

Required Skills/Abilities:

  • Excellent written and verbal communication skills
  • Excellent Organizational Time Management skills
  • Proficient in Microsoft office Suite and similar software
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
  • Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required’
  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner
  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
  • Possess a general understanding of, and familiarity with, machine parts and their functions.
  • Able to communicate effectively with employees, manufacturers and vendors at all levels, in person, on the telephone or via electronic media.
  • Willing to learn new computer programs, inventory procedures, parts manuals and price books.
  • Willing to support all phases of the department and company as needed.
  • Able to perform duties under minimal supervision, adjust to changes and demonstrate drive and initiative.
  • Willing to continually learn new products and procedures.
  • Able to manage time effectively.
  • Knowledgeable in interpretation of parts manual and computer programs.
  • Must be capable of learning all phases of the Parts Department operation with the desire to increase their responsibility as the need develops.
  • Willing to work off-hours as specific needs dictate.
  • Present a neat, professional appearance at all times.
  • Maintain an organized and tidy work area.
  • Be able to manage time effectively.
  • Maintain a professional attitude in all matters.
  • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
  • Motivated to continuous self-development and training.
  • Willing to comply with the employee handbook.

Education/Experience:

  • High school diploma or equivalent is required.
  • Two years related experience and/or training; or equivalent combination of education and experience is preferred.

Physical Requirements:

  • Position is non-Sedentary
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The employee is regularly exposed to moving mechanical parts.
  • The employee must frequently lift and/or move up to 50 pounds.
  • The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
  • The employee is occasionally required to smell.
  • Position requires the employee to climb/balance/stoop/kneel/crouch and crawl
  • The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
  • The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
  • The noise level in the work environment is sometimes loud.

Parts Specialists may need to run parts to other locations and must be able to be insured by Raymond West and must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with



Make sure to apply with all the requested information, as laid out in the job overview below.
Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Company DescriptionRaymond West (RW) is a unique material handling solutions provider that utilizes its expertise to enable our customers to dramatically improve their material handling efficiency and productivity – and therefore better satisfy their own customers’ diversified needs.
We are a family-oriented company that fosters open communication and teamwork across all organizational levels. We trust our people, our suppliers, and most importantly, our customers and still do business on a “handshake”, even today in the 21st Century. Our unique culture stems from roots that go back more than 85 years to the founding of The Raymond Corporation in Greene, New York.Company DescriptionRaymond West (RW) is a unique material handling solutions provider that utilizes its expertise to enable our customers to dramatically improve their material handling efficiency and productivity – and therefore better satisfy their own customers’ diversified needs.\r
We are a family-oriented company that fosters open communication and teamwork across all organizational levels. We trust our people, our suppliers, and most importantly, our customers and still do business on a “handshake”, even today in the 21st Century. Our unique culture stems from roots that go back more than 85 years to the founding of The Raymond Corporation in Greene, New York.