Technical Account Manager, Enterprise

3 weeks ago

New York, United States Altana AI Full time

Altana provides the world's only dynamic, intelligent map of the global supply chain - the Altana Atlas - using AI and machine learning models to connect with and learn from massive sets of public and private data. Through the Atlas, companies and governments can understand the distant origins of products well beyond their own direct suppliers; discover trading relationships and national security risks deep in their networks; measure labor and environmental impacts; identify related risks and opportunities; ensure effective compliance and enforcement with trade requirements; and collaborate to manage all of it.

We have built a fundamental understanding of how the world's economy works, and the implications for global resiliency, sustainability and opportunity are enormous. Backed by leading investors and used by the world's most important organizations (Maersk, US Customs and Border Protection, Boston Scientific, and more), Altana's mission is to power a new era of globalization organized around trusted supply chain networks.

This is a lofty mission, and our success depends on building a diverse, global team and creating an environment in which they can thrive. We operate in accordance with our values: we focus on value creation, not capture; we foster diversity and embrace difference; we embrace reality; we get things done; we amaze our clients. When you join Altana, you'll be joining a vibrant, collaborative team working together to solve complex problems with the potential for global societal impact.

The Opportunity at Altana

We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Enterprise customers, guiding them in effectively and efficiently operating Altana's Atlas platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.

You Will

  • Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
  • Assist customers with in-depth analysis to optimize their experience and results.
  • Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.
  • Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
  • Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
  • Be held accountable for effectively synthesizing and communicating feedback to the product team.
  • Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.
About You
  • 5+ years of account management experience, ideally working with a complex data platform
  • You can demonstrate a history of successfully expanding accounts year over year.
  • You have a strong understanding of SaaS financial metrics, allowing you to make data-informed decisions.
  • You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements.
  • You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
  • Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
  • You exhibit good judgment and a willingness to dive into the nitty-gritty to achieve team objectives.
  • Experience in the supply chain and logistics industry is a plus, although not required.
This role can be based in any of our US Altana hub locations, with hybrid work flexibility: New York City, Washington D.C., Boston or San Francisco (listed in order of preference)

Why it's great to work at Altana
  • We love to collaborate, and we win as a team
  • We are committed to engineering excellence
  • We value personal and professional development
  • We learn from diverse backgrounds and perspectives
  • We impact the world, from enabling developing countries to identifying drug traffickers

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We're proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

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