Technical Account Manager

2 weeks ago

New York, United States Anecdotes Full time
Job DescriptionJob DescriptionSalary:

anecdotes is the first operating system (OS) for every stage of a business’s Compliance journey. It was built to reshape the way the cloud-powered world thinks about security Compliance, transforming it from a box-ticking exercise into a powerful driver of growth for scale-ups, Fortune 500 companies, and everything in between. With a variety of applications powered by verified data, Compliance leaders can turn manual, time-consuming and siloed tasks into an automated, continuous and strategic Compliance journey.

 

General 

Join our Solutions Team as a Technical Account Manager (TAM) where you'll be pivotal in supporting our enterprise clients through complex technological engagements. Your role involves understanding our product architecture and each customer's unique business goals. You'll engage senior stakeholders in detailed discussions to grasp their infrastructure needs, guiding tailored product use and developing custom solutions. Your work will build strong customer relationships and bridge communication between clients and our technical teams.

 

Key Responsibilities


  • Spearhead customer success by orchestrating the flawless integration of our cutting-edge technological capabilities with their GRC operations, ensuring they achieve their desired outcomes.
  • Serve as a go-to expert in Cloud Providers’ architectures, Infrastructure-as-Code, and intricate product deployments, guaranteeing a robust and efficient integration for our customers.
  • Foster collaboration among Security, DevOps, Product, and Engineering teams to craft bespoke solutions seamlessly harmonizing with enterprise customers' existing architecture, while adeptly translating technical and business requirements.
  • Drive innovation by conceptualizing and designing inventive solutions that elevate the efficacy and utility of the anecdotes platform for our esteemed clientele.
  • Champion knowledge dissemination by creating and disseminating pioneering educational resources like knowledge base articles, repositories, and Terraform models, empowering both customers and peers with invaluable skills and insights.


Qualifications

  • 2+ years of experience as a TAM / Solutions Engineer working with large enterprises in the space of Cloud Solutions/Services.
  • Strong technical background with expertise in Public Cloud Providers (AWS, GCP, Azure) and all of their services, Kubernetes, etc.
  • Strong expertise in Infrastructure-as-code (Terraform, Cloudformation).
  • Expertise in Python or any backend language, using APIs, SDKs, and CLI.
  • Strong people skills with the ability to forge long-lasting relationships and the ability to deliver complex messaging in a clear and logical manner.
  • Bachelor’s Degree in Computer Science or other related field - advantage.
  • Experience in the space of Cloud Security / GRC - advantage.

 

Who are you?

  • Startup fit - thinks out of the box, quick learner, agile, and willing to go the extra mile to accomplish ambitious goals.
  • Comfortable working in situations of uncertainty where listening, designing solutions, and building consensus are required.
  • Excellent problem-solving skills and the ability to think on your feet, and solve problems during calls with technical customers.
  • A long-term thinker with the ability to design and implement procedures that will help the team fulfill its mission in the long run.
  • Open to feedback and lesson learning in short cycles.
  • Love technology and data; not afraid of exploring new systems.

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