Technology Support Rep II

2 weeks ago

Austin, United States HNTB Full time

What We're Looking For

At HNTB, you can create a meaningful career while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the country's largest, most complex infrastructure projects. With our historic growth, it is an exciting time to join our team of employee-owners.

This opportunity entails being responsible for providing technical support to the business. This position performs hardware, software, and network troubleshooting and diagnosis for problems of moderate complexity. Also performs office move technology logistics, equipment lease replacements, cost optimization, and file server administration.

The team's mission is to provide prompt, friendly, customer-focused support to minimize time on job disruptions by following standard, repeatable processes. Receives a moderate level of guidance and direction.

What Youll Do:

Responsible for providing prompt, friendly, customer-focused support to a designated office.

Logs all service desk calls, email requests, and in personal requests into the IT Service Management System. Responsible for updating service ticket information.

Diagnoses and resolves intermediate to complex hardware, software and network issues. Redirects or escalates incidents and service requests as needed.

Identifies and anticipates related issues and advises users on appropriate action.

Learns new products and services. Offers advice and subject matter expertise to help peers solve more complex issues.

Supports local office moves by physically moving and setting up the equipment. Follows IT standard practices and procedures for moves and workstation transfers.

Submits technology orders to ensure local offices have the technology needed to do perform work.

Performs hardware imaging, software installs and equipment deployments.

Identifies and reclaims unused hardware and software to help organization manage assets more effectively, improving compliance and minimizing costs.

Identifies and documents lease buyout or casualty loss items accurately and on time.

Coordinates equipment pick-up for lease returns. Follows standard procedures and product inspections to ensure equipment is returned and appropriate documentations is obtained according to contracts.

Provides system and server support including but not limited to VoIP, call manager, network systems, file share creation, machine account maintenance, etc.

Creates and maintains knowledge articles. Partners with subject matter experts to understand application and documentation requirements. Organizes materials for conciseness, style, and consistent terminology.

Performs other duties as assigned.

What Youll Need:

Associate's or technical degree in Computer Science, Information Technology, Engineering, or related degree and 2 years of relevant experience, or

In lieu of degree, 4 years of experience in technical support or relevant experience

What You'll Bring:

Effectively leverages communication and collaboration skills to partner with network teams and assist in the installation and set up of office technology. Possesses intermediate knowledge of hardware and equipment, however, continues to seek opportunities to further develop this knowledge and skill.

Resolves intermediate level technology tickets escalated by Service Desk team through hands on and over the phone support.

Effective verbal, written communication and problem-solving skills.

Client focused, exceptional customer service, ability to interact effectively and cooperatively with employees at all levels.

Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities.

Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously.

Demonstrates Self-Awareness

What We Prefer:

Bachelor's degree in Computer Science, Information Technology or related degree and 2 years related IT experience

Additional Information

Click here for benefits information: HNTB Total Rewards

Click here to learn more about EOE including disability and vet

Visa sponsorship is not available for this position.

#DG #IT

.

Locations:

Austin, TX

.

.

.

.

.

.

.

.

.

.

.

.

.

.

.

NOTICE TO THIRD-PARTY AGENCIES:

HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.

Job Type: Regular

Full/Part Time: Full time

Job Category: Information Technology Group

ReqID: R-21487

  • Technology Support Rep II

    1 week ago

    Austin, United States HNTB Full time

    What We're Looking For At HNTB, you can create a meaningful career while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the country's largest, most complex infrastructure projects. With our historic growth, it is an exciting time to join our team of employee-owners. This opportunity...

  • Information Technology Analyst II

    1 week ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title: Technical Analyst II ---- Hiring Department: University of Texas at Austin ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Job Overview: The Office of Information Technology at the University of Texas at Austin is seeking a Technical Analyst II. This role requires flexibility to work...

  • IT Support Specialist II

    2 weeks ago

    Austin, Texas, United States The University of Texas at Austin Full time

    Job Posting Title:IT Support Specialist II Hiring Department: The University of Texas at Austin Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Non-Exempt Position Duration: Expected to Continue Location: Main Campus Job Details: General NotesThe Office of Information Technology at The University of Texas at Austin is seeking an IT...

  • IT Support Specialist II

    2 weeks ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title: Technical Analyst II ---- Hiring Department: University of Texas at Austin ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Job Overview: The Office of Information Technology at the University of Texas at Austin is seeking a Technical Analyst II. This role requires flexibility to work...

  • Client Acquisition Specialist

    2 weeks ago

    Austin, Texas, United States Rep Lock Marketing Full time

    Job OverviewRep Lock Marketing is a forward-thinking digital marketing agency committed to empowering businesses through customized digital strategies. Our enthusiastic team excels in creativity, teamwork, and achieving outstanding outcomes for our clients. We are seeking a driven Client Acquisition Specialist to enhance our efforts in attracting new...

  • Technical Support Specialist II

    1 week ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title: Technical Analyst II ---- Hiring Department: University of Texas at Austin ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Job Overview: The Office of Information Technology at the University of Texas at Austin is seeking a Technical Analyst II. This role requires the ability to work...

  • Sales Associate

    4 weeks ago

    Austin, United States Rep Lock Marketing Full time $48,000 - $55,000

    Job DescriptionJob DescriptionRep Lock Marketing is a dynamic and innovative digital marketing agency in Austin, TX, dedicated to helping businesses grow through tailored digital solutions. Our passionate team thrives on creativity, collaboration, and delivering exceptional results for our clients. We’re looking for a motivated Sales Representative to join...

  • Customer Support Associate II

    2 months ago

    Austin, United States SparkCognition Full time

    ** Customer Support Associate II** **Job Category****:** Professional Services **Requisition Number****:** CUSTO001193 Showing 1 location **Job Details** **Description** SparkCognition catalyzes sustainable growth for our clients throughout the world with proven artificial intelligence (AI) systems, award-winning machine learning technology, and a...

  • Technical Analyst II

    6 days ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryThe University of Texas at Austin is seeking a highly skilled Technical Analyst II to join our team. As a Technical Analyst II, you will be responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet Dell Medical School business requirements.Key ResponsibilitiesProvide advanced desktop support and technical...

  • Technical Analyst II

    3 days ago

    Austin, Texas, United States University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Technical Analyst II to join our team at the University of Texas at Austin. As a Technical Analyst II, you will be responsible for providing advanced technical support and assistance to medical providers, faculty, and staff.Key ResponsibilitiesProvide technical assistance and support to users, including...

  • Information Technology BA II

    3 weeks ago

    Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: Information Technology BA II Performs work for the Financial Services Division, Provider Finance Department under the supervision of the Director of Data Integration. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Provides advanced technical guidance and oversight in...

  • Technology Support Specialist

    11 hours ago

    Austin, United States Elevate Entertainment Group Full time

    About Us Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation's leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO...

  • IT Support Coordinator II

    2 weeks ago

    Austin, Texas, United States TransForce Full time

    Job Posting Title:IT Support Coordinator II---Hiring Department:Intercollegiate Athletics---Position Open To:All Applicants---Weekly Scheduled Hours:40---FLSA Status:Exempt---Location:AUSTIN, TX---Job Details:General NotesThis role may require additional hours during peak times, including evenings and weekends. Remote work is not an option; regular on-site...

  • Security Governance Specialist II

    2 days ago

    Austin, Texas, United States Request Technology, LLC Full time

    Job SummaryThe Security Governance Specialist II serves on the Governance, Risk, and Compliance (GRC) team at Request Technology, LLC, leading and executing assigned services within the GRC team. This subject matter expert provides information security consulting to technical and non-technical management and the user community, performing key risk management...

  • Customer Service Rep

    3 months ago

    Austin, United States Airtron Heating & Air Conditioning - Austin Full time

    Job DescriptionJob DescriptionAirtron Heating & Air Conditioning in Austin, TX is looking to hire a full-time Customer Service Rep to provide office support. Do you enjoy helping others? Are you looking to join a thriving company that offers opportunities for growth and development? If so, please read on!This office position earns a competitive wage of...

  • Senior Software Engineer II

    3 days ago

    Austin, Texas, United States Aledade Full time

    About AledadeAledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. We aim to create a healthcare system that is good for patients, practices, and society.Job SummaryWe are seeking a Senior Software Engineer II to join our team. As a key member of our engineering team, you will design, develop,...

  • Quality Control Inspector II

    1 month ago

    Austin, United States Ultra Clean Technology Systems & Svc Inc Full time

    Job DescriptionJob DescriptionJoin UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse...

  • Entry Level Account Rep

    1 month ago

    Austin, United States USHA - Austin Full time

    Entry Level Account Representative Ready to make a difference?Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been higher! Our Entry Level Account Reps can make a real difference in people's lives. You'll work directly with...

  • CM Austin Westgate Sanitation Support Rep

    6 days ago

    Austin, United States HEB Grocery Full time

    Job DescriptionThe Technical Support Rep - Floor Maintenance Representatives are responsible for Maintaining the cleanliness and safety of the sales floor and perimeter areas of the store on a daily basis while providing superior customer service. They must be able to work in a fast paced environment that requires detail and precision in their daily tasks....

  • CM Austin Westgate Sanitation Support Rep

    5 days ago

    Austin, United States HEB Grocery Full time

    Job DescriptionThe Technical Support Rep - Floor Maintenance Representatives are responsible for Maintaining the cleanliness and safety of the sales floor and perimeter areas of the store on a daily basis while providing superior customer service. They must be able to work in a fast paced environment that requires detail and precision in their daily tasks....