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Fleet Deletions Coordinator

1 month ago

Virginia Beach, United States Avis Budget Group International Full time

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family. This position is responsible for managing the accuracy of Avis Budget Group’s sales deletion records for dealer direct/auction sale transactions in the de-fleeting process. Utilize research and analytical skills to monitor department deletions in a timely manner. This associate is responsible for daily deletion audit to reconcile automated data products to resolve exceptions and remove obstacles to successful completion of deletions process. Communicate with various ABG Departments to maintain a high output of accurate and quality work. Essential duties and responsibilities, shown below, will vary accordingly based on assignment. What you’ll do: Daily deletion audit of all vehicle sales Research and reconcile incoming funds against sales Written and verbal communication Knowledge of company systems & MS programming Critical thinking Maintain and backup department database Organization Provide backup for other team members' tasks Generate daily reporting for dealer direct & auction sale for deletions Build VIN detail report for funded vehicles to generate deletion Process daily dealer & Auction sale transmission Imitate 600-1000 individual vehicle sales deletions through wizard system Manage incoming bill of sale from over 3000 dealers and auctions from across the US Research & resolve 200-300 daily deletions exception Reconcile payments received against invoices for purchased vehicles of 20 million plus dollars per day Research & resolve open cash exceptions Coordinate with banking team to resolve funding disputes to complete vehicle deletions Communicate with Avis sales team, dealers, and auction house to resolve VIN deletion error exceptions Utilize critical thinking skills to resolve high level deletion exceptions Analyze deletion discrepancies in asset documents and/or processes for solution Work with various departments within Avis to resolve 200-400 open movement exceptions Generate unwind/arbitration report for sales reversal Communicate with Avis sales team on deletion questions & exceptions through Zendesk Perform multiple tasks to achieve deletions deadlines Maintain and backup department databases Perform multiple tasks provided by supervisor and/or team lead to assist with meeting sales goals Cross train in other departments' functions and be prepared to stand in for other roles as necessary Other duties as needed to meet business and customer needs What we’re looking for: High School Diploma required/GED Excellent PC skills (MS Office – Excel, Word, Outlook) some macro knowledge preferred 3-5 years data entry experience, established customer service skills preferred Minimum 2 years banking, account reconciliation, accounts payable/receivable experience Solid organizational skills including attention to detail and multitasking skills Exceptional problem solving, critical thinking, analytical and decision making skills Maintain professional and courteous relationship with internal and external customers and expand business contacts Excellent verbal and written communication skills Must be able to work in a fast-paced, deadline-oriented work environment Excellent record keeping skills Ability to learn internal systems and databases quickly and manage company documents appropriately Bring transparency and visibility to outstanding issues for resolution Skilled usage of business machines - PC, printer, scanner, phone, fax, copier, etc. Background check and fingerprinting may be required for DMV online processing/supervision Perks you’ll get: Access to Medical, Dental, Vision, Life and Disability insurance Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages 401(k) Retirement Plan with company matched contributions. Employee discounts, including discounted prices on the purchase of Avis/Budget cars. Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more Who are we? Glad you asked Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities. The fine print: Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled. This role requires the ability to lift up to 15 pounds and enter and exit vehicles. Drug screening is a part of our hiring process. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group. Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr