Front Desk Agent | Palihouse Santa Monica

3 days ago


Santa Monica, United States Palihouse Santa Monica Full time
Description
FRONT DESK AGENT | PALIHOUSE SANTA MONICA

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience

ABOUT PALIHOUSE SANTA MONICA

Located on a quiet residential street, and just a short walk from Third Street Promenade, Palihouse Santa Monica is a boutique beach lodge featuring 38 stunning guest rooms, a lush courtyard, and gracious lobby. In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel) is an outstanding example of Moorish-influenced Mediterranean Revival Architecture. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Santa Monica

TASKS AT HAND:
  • Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
  • Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
  • Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
  • Building memorable relationships with hotel guests in line with our service standards
  • Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
  • Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
  • Inputting guest information and payments into hotel software systems, such as Opera.
  • Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
  • Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
  • Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
  • Politely enforcing established policies and procedures.
  • Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
  • Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
  • Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.
WHAT WE'RE LOOKING FOR:
  • Must possess a positive attitude
  • Must be energetic and outgoing
  • Must be service oriented
  • Must be a team player
  • Must be able to multi-task
  • Must possess excellent interpersonal, analytical, and organizational skills
  • Must have knowledge of basic arithmetic
  • Must have the ability to input data and access information on the computer
  • Fluency in English both verbally and non-verbally
  • Provide legible communication and directions
  • Ability to input and access information in the property management system/computers/point of sales system
  • Ability to perform job functions with attention to detail, speed and accuracy
  • Ability to prioritize and organize
  • Be a clear thinker, remaining calm and resolving problems using good judgment
  • Follow directions thoroughly
  • Understand guest's service needs
  • Work cohesively with co-workers as part of a team
  • Work with minimal supervision
  • Maintain confidentiality of guest information and pertinent hotel data
  • Have a flexible schedule. Mornings, nights, weekends, and holidays are required
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
WHAT'S IN IT FOR YOU:
  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
  • Hands-on training with a nimble team.
Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.comto view the notice.

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotel

We are an E-Verify Employer/Somos un empleador de E-Verify.

Requirements
  • Have a flexible schedule. Mornings, nights, weekends, and holidays are required
  • Experience within guest reception or a similar position preferred


Company Information
MORE ABOUT US:

ARRIVE by Palisociety is part of Palisociety, a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to ARRIVE hotels, we also operate Palihouses, Palihotels, Le Petit Pali, and an independent collection of hotels including Hotel Grand Stark and Silver Lake Pool & Inn. We strive to offer thoughtful, comfortable accommodations full of low-key luxuries and modern conveniences in the world's most special neighborhoods. Our hotels and restaurants are filled with warm hospitality and friendly staff, so locals and visitors alike have meaningful and inspiring experiences.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us

  • Santa Monica, United States Palihouse Santa Monica Full time

    FRONT DESK SUPERVISOR | PALIHOUSE SANTA MONICA POSITION PROFILE: We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain trusty...


  • Santa Monica, United States Palihouse Santa Monica Full time

    Description FRONT DESK SUPERVISOR | PALIHOUSE SANTA MONICA POSITION PROFILE: We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to...


  • Santa Monica, United States Palihouse Santa Monica Full time

    FRONT DESK SUPERVISOR | PALIHOUSE SANTA MONICA POSITION PROFILE:   We're looking for a Front Desk Supervisor with a collaborative spirit to support our Hotel Manager. The ideal candidate will be prepared to assist with overseeing an array of departments, including Front Desk, Valet, Housekeeping, Property Maintenance, and overnight agents to maintain...


  • Santa Monica, United States Palihouse Santa Monica Full time

    Description NIGHT AUDIT AGENT | PALIHOUSE SANTA MONICAPOSITION PROFILE We're looking for a skilled Night Audit Agent that's prepared to oversee overnight operations at the hotel, including late check-ins and liaising with various departments in a 24/7 hotel setting. ABOUT PALIHOUSE SANTA MONICA Located on a quiet residential street, and just a short walk...


  • Santa Monica, California, United States Palihouse Santa Monica Full time

    Salary Estimate: $50,000 - $70,000 per yearPalihouse Santa Monica is seeking a Night Audit Agent to join our dynamic team. As a key member of our front desk staff, you will be responsible for ensuring the smooth operation of our hotel's overnight operations, including check-ins, check-outs, and cash handling.About Our Team:At Palihouse Santa Monica, we pride...


  • Santa Monica, United States Palihouse Santa Monica Full time

    HOTEL MANAGER | PALIHOUSE SANTA MONICAPOSITION PROFILEWe're looking for a friendly, fastidious, and dedicated Hotel Manager at Palihouse Santa Monica. The ideal candidate will expertly oversee the front desk, housekeeping, property maintenance, and overnight teams ensuring a delightful guest experience and our signature trusty service. This dynamic role is...


  • Santa Monica, United States Palihouse Santa Monica Full time

    Description ROOM ATTENDANT | PALIHOUSE SANTA MONICAPOSITION PROFILE: We're looking for a qualified Room Attendant that's prepared to clean, sanitize, and tidy guest rooms to maintain pristine accommodations for our guests. ABOUT PALIHOUSE SANTA MONICA Located on a quiet residential street, and just a short walk from Third Street Promenade, Palihouse Santa...


  • Santa Monica, California, United States Palihouse Santa Monica Full time

    About Palihouse Santa MonicaWe're a luxury hotel located in the heart of Santa Monica, California. Our boutique beach lodge features 38 stunning guest rooms, a lush courtyard, and gracious lobby. In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel) is an outstanding example of Moorish-influenced Mediterranean Revival...


  • Santa Barbara, United States Palihouse Santa Barbara Full time

    Description FRONT DESK AGENT | PALIHOUSE SANTA BARBARAPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT PALIHOUSE SANTA...


  • Santa Monica, California, United States Palihouse Santa Monica Full time

    About UsAt Palihouse Santa Monica, we pride ourselves on offering a unique and personalized experience for our guests. Our boutique beach lodge features 38 stunning guest rooms, a lush courtyard, and gracious lobby. In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel) is an outstanding example of Moorish-influenced...


  • Santa Monica, California, United States Palihouse Santa Monica Full time

    Salary Estimate: $45,000 - $65,000 per yearPaliHouse Santa Monica is a unique hotel that offers an exceptional experience for its guests. We are seeking a Night Audit Agent to join our team who has excellent communication skills and can work effectively under pressure.About the Job:The Night Audit Agent is responsible for ensuring the smooth operation of our...


  • Santa Monica, California, United States Palihouse Santa Monica Full time

    Palihouse Santa Monica, a boutique beach lodge, seeks an experienced Front Desk Supervisor to oversee hotel operations. This dynamic role requires a collaborative spirit and strong leadership skills to ensure seamless guest experiences.ResponsibilitiesAssist the Hotel Manager in overseeing operational functions, ensuring a smooth operation and exceptional...


  • Santa Monica, California, United States Palihouse Santa Monica Full time

    Hospitality Ambassador Palihouse Santa Monica, a boutique beach lodge located in a quiet residential street, is seeking a qualified Hospitality Ambassador to join our team. This role is perfect for individuals who are passionate about creating genuine connections and elevating guest experiences. As a Hospitality Ambassador, you will be responsible for...


  • Santa Monica, California, United States Palihouse Santa Monica Full time

    Job DescriptionWe are seeking a seasoned Hotel Operations Manager to join our team at Palihouse Santa Monica. As a key member of our management staff, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and our team members have a positive work environment.The ideal candidate...


  • Santa Barbara, United States Palihouse Santa Barbara Full time

    Description BARTENDER | PALIHOUSE SANTA BARBARAPOSITION PROFILE: We're looking for a friendly bartender that's enthusiastic about making well-crafted drinks and forging authentic connections with guests at The Palihouse Santa Barbara. ABOUT PALIHOUSE SANTA BARBARA: Palihouse Santa Barbara is an enchanting coastal retreat nestled within the vibrant historic...


  • Santa Monica, California, United States Santa Monica Erewhon Full time

    Company OverviewSanta Monica Erewhon is a trailblazing health and wellness industry leader, rapidly expanding with 10+ locations across Southern California. Our unstoppable leaders, inspiring staff, and best food and wellness products on the planet make us a unique workplace.


  • Santa Monica, California, United States Santa Monica Proper Full time

    What We OfferAt Santa Monica Proper, we offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off.We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees.The salary for this role is estimated to be around $80,000 per year, based on...


  • santa monica, United States Downtown Santa Monica, Inc. Full time

    About Downtown Santa Monica, Inc. (DTSM, Inc.)DTSM, Inc. is a 501(c)3 non-profit organization that partners with the City of Santa Monica to promote economic stability, growth, and community life in the Downtown Santa Monica district. We oversee operations, marketing, research, and economic development programs. Visit downtownsm.com to learn more.Job...


  • Santa Monica, California, United States Vaco Full time

    Vaco is partnering with a leading non-profit organization in the Santa Monica area to find a highly skilled Front Desk Coordinator.The ideal candidate will have at least 2 years of experience in front desk roles and be proficient in Spanish. This opportunity is located in a fully staffed office environment and offers a competitive hourly rate between $22-$25...


  • Santa Monica, California, United States Water Grill Santa Monica Full time

    Job OverviewAt Water Grill Santa Monica, we are seeking an experienced Master Sushi Chef to join our culinary team. As a key member of our kitchen staff, you will be responsible for preparing and presenting exceptional sushi dishes that exceed our guests' expectations.