Hospitality Ambassador

3 days ago


Santa Monica, California, United States Palihouse Santa Monica Full time
Hospitality Ambassador

Palihouse Santa Monica, a boutique beach lodge located in a quiet residential street, is seeking a qualified Hospitality Ambassador to join our team. This role is perfect for individuals who are passionate about creating genuine connections and elevating guest experiences.

As a Hospitality Ambassador, you will be responsible for maintaining pristine, sanitary, and perfectly tidy hotel spaces, including guest rooms, common areas, and staff offices. You will also be tasked with replacing menus, postcards, and collateral displayed in guest rooms, treating furniture, fixtures, flooring, and beyond with utmost care, and following cleansing guidelines using appropriate products.

Other key responsibilities include cleaning guest rooms as instructed by supervisors based on priority and guest check-ins, emptying trash containers, performing all duties required to provide and maintain tidy guest rooms, inspecting the condition of bathrobes and replacing if soiled/damaged, removing dirty bed linens and making beds with clean linens, and ensuring the correct amount and placement of hangers, extra blanket/pillow, dusting and polishing all furniture, realigning or adjusting furniture when needed, and opening all drawers/doors in check-out rooms for dusting and to remove any items left by guests.

We're looking for an individual who has a strong working knowledge of and passion for hospitality, guest service orientation, and a minimum of one year of experience in a similar position. You should also be able to stand or walk a minimum of eight hours and require mobility and prolonged standing, walking, bending, and lifting up to 50 lbs.

In return for your hard work, we offer a competitive compensation package, including medical, dental, vision, and life insurance, a 401(k) retirement plan, paid time off, holiday pay, and sick pay when you're under the weather. You'll also have opportunities for career advancement, professional development, and a collaborative work environment where your creative ideas can come to fruition. Plus, enjoy amazing employee discounts on hotels and dining across our entire portfolio, hands-on training with a nimble team, and much more.

At Palihouse Santa Monica, we're committed to hiring a diverse workforce and sustaining an inclusive culture. We don't discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
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