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OSP Field Supervisor

2 months ago

Grand Rapids, United States Metronet Full time

Metronet OSP Field Supervisor

Metronet has an immediate opening for an energetic OSP Field Supervisor At Metronet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. Metronet specializes in fiber to the premise TV, voice, and internet services that provide our customers with some of the fastest internet speeds in the world. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates. We're looking for tech-savvy, innovative thinkers to join our team and help us create what's next What is in it for you?

Competitive total compensation package 80% of Medical premiums paid for by the company Company-paid Disability and Life insurance 401(k) company match and 100% vested on day 1 Discounted Metronet service in our serviceable area Cell phone allowance Locally owned, friendly, fun atmosphere Job Summary:

Accurate and safe construction of Metronet's network to our standards is vital to our success. Metronet's OSP Field Supervisor is on the frontline. They are the boots-on-the-ground for Metronet. The OSP Field Supervisor ensures construction is built safely and to the required standards and specifications. One of Metronet's values is delighting the community in which we work. We realize our future customers come from those neighborhoods where we are doing construction. It is, therefore, important for the OSP Field Supervisor to respond quickly to neighborhood complaints and actively work to resolve the issues. An OSP Field Supervisor will find themselves in many various roles throughout a typical day. They need to have skills, experience, and behavioral traits that are necessary for their role as an inspector, an investigator, a leader and manager of aerial and/or underground construction crews, an ambassador on behalf of Metronet to resolve complaints within the community, and other various roles. What you will be doing:

Maintain an understanding of our specifications, standard practices, and safety Conduct walkouts and inspect aerial fiber cable placement on poles and splice points as well as the underground placement of conduit and handholes for quality and correct installation as per Metronet's technical specifications and/or construction specifications. Approve all unitized completed aerial work done to Metronet's standards Manage the OSP Construction Tracker Monitor the approved budget for each of their assigned work orders Respond to utility strikes, conduct an investigation, complete documentation of said strike within 24 hours. Conduct retraining of the contractor or terminate them if necessary Conduct a weekly audit for each contractor of their safety, construction, and quality practices Identify contractor training needs and arrange for the contractor to get the training Ensure aerial line contractors have a weekly safety and communications tailgate meeting with their employees and will assist the contractor in scheduling periodic damage prevention tailgates safety meetings in the language in which the employees are most fluent What You Need For This Position:

A High School Diploma or general education degree (GED); or three (3) to five (5) years related experience and/or training; or an equivalent combination of education and experience. Must be detail-oriented with excellent organizational skills Related quality control and/or outside aerial plant construction experience Ability to work independently with minimal supervision in a deadline-driven environment Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Works well under pressure Ability to walk long distances, potentially on uneven and/or less than ideal ground conditions each day with contractors Capable of working in all temperatures, climates, and weather conditions while maintaining safe work zone practices Must have excellent communications and diplomacy skills Committed to and driven by quality and safety Ability to distinguish between general audience information and confidential information and to maintain confidentiality at all times. Ability to manage multiple tasks simultaneously and recognize which tasks are more urgent or require more attention Must have and maintain a valid driver's license and a clean driving record (no DUIs or serious traffic violations). If you have a strong desire to impact the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today Metronet is an EQUAL OPPORTUNITY EMPLOYER #LI-EH1

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