Service Coordinator

2 months ago

Denver, United States Tendit Job Opportunities Full time
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The Tendit Difference

Tendit Group is a private equity-backed collective of best-in-class providers that, when combined, provide a full suite of external facilities services that improve curb appeal and keep properties fully operational. Our brands are the best at what they do in every city we operate in, leveraging years of experience and regional knowledge while representing the commitment to exceptional service that Tendit is known for. We have a unique approach in the marketplace, providing a complete package of services to building owners - a one-stop shop in a fragmented market. We are growing rapidly and have many opportunities for people who want to work hard and develop their careers with us. If this sounds like a place you'd like to be, we'd like to meet you

Are you ready to join a team passionate about revolutionizing facility services? We're looking for individuals who are up for the challenge, want to make a difference, and are ready to take their careers to the next level. If this sounds like you, we can't wait to meet you

About the Role

The Service Coordinator uses prior skills and experience to support the sales team and customers alike while working to develop and maintain meaningful relationships with both. This role functions as a conduit between customers, sales and operations to ensure the highest degree of customer success and satisfaction.

Core Competencies:

  • Client communication: Serve as the primary contact for clients regarding service inquiries, scheduling, and follow-up, providing exceptional customer service.
  • Working with Operations and Account Managers: Interfacing with Operations and Account Managers to ensure new accounts are properly onboarded, services are scheduled and delivered as agreed while ensuring that the customer and all internal stakeholders are timely, fully and properly communicated with as to all statuses and developments.
  • Work Order Management: Track and manage work orders from initial request to completion and update the CRM system with all relevant information.
  • Problem Resolution: Anticipate and work to resolve any and all service delivery issues while effectively communicating the same and setting appropriate expectations with all stakeholders both internally and externally.
  • Account Growth Awareness: Active listening to identify additional unserved exterior facility needs. Once needs are identified, engage in discussion of how Tendit may be able to support. Update Account Manager and CRM with newly unearthed information.
The Day-to-Day Roles Will Include:
  • Serve as the primary point of contact for clients regarding all service-related inquiries, including scheduling, job progress, and follow-up.
  • Respond promptly and professionally to client calls, emails, and messages to ensure a high level of customer satisfaction.
  • Proactively update clients on scheduled service times, any potential delays, or rescheduling needs, ensuring they feel informed and valued.
  • Conduct post-service follow-ups to gather feedback, address any concerns, and confirm client satisfaction with the completed work.
  • Coordinate closely with the operations team to ensure that each scheduled service is adequately staffed, equipped, and prepared, confirming that all requirements for service completion are met.
  • Communicate regularly with Account Managers to keep them informed of service progress, anticipated delays, and any significant client feedback.
  • Monitor the service calendar daily and inform account managers of any updates, adjustments, or notable developments to maintain a seamless client experience.
  • Create, track, and manage work orders from initial client request through to completion, ensuring all data is accurate and up-to-date in the CRM system.
  • Ensure that completed work orders are properly closed out, with final details and client feedback logged in the CRM for future reference.
  • Anticipate potential service issues by actively monitoring service schedules, equipment availability, and client-specific requests or concerns.
  • Communicate promptly with clients when service issues are identified, offering solutions and updated timelines to manage expectations and minimize dissatisfaction.
  • Document recurring issues and communicate these patterns to the operations team to improve future scheduling, planning, and client interactions.
  • Stay informed of all current services offered, promotions, and value-added options available for clients in the exterior facility maintenance portfolio.
  • Review client service history regularly to identify gaps in services or potential opportunities for additional offerings that could meet their needs.
  • Coordinate with Account Managers to identify upsell opportunities and present new service recommendations during routine client communications or follow-up calls.
  • Participate in monthly meetings with sales and operations to discuss account growth strategies, client feedback, and ways to deepen service relationships.
Qualifications/ Experience:
  • High School Diploma is required.
  • Minimum of three (3) to five (5) years of business-to-business sales experience required.
  • Excellence in relationship-building skills.
  • High level of confidence and ease in engaging existing clients and prospects alike.
  • Strong sense of team and ability to work with internal partners.
  • Experience in a service coordination, dispatch, or scheduling role.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Can overcome customer objections and conflict resolution.
  • Strong written and verbal skills.
  • Exposure to or experience in scheduling software and CRM systems.
  • Existing service coordination and/or facilities client base is a plus
We've got you covered.

At Tendit, we recognize the dedication our employees bring every day. We offer a comprehensive benefits package to support your health, finances, and well-being.
  • Medical, dental, and vision plans
  • 401K Retirement Savings Plan with a match
  • Paid Time Off (PTO)
  • Paid Holidays
  • Paid Weekly
  • Career progression in a rapidly growing company

Base compensation for this position is $24.00 - $28.00 hourly, depending on experience.

Tendit Group is an equal opportunity employer. We work to build a culture that attracts a mix of talented, committed, and vibrant team members who bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply

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