Service Operations Coordinator
1 day ago
DH Pace Company, Inc. is a leading provider of door and door related products, with over 95 years of experience in the industry.
We are currently seeking a highly skilled Service Operations Coordinator to join our team. As a Service Operations Coordinator, you will play a critical role in ensuring that our services meet or exceed customer expectations.
Key Responsibilities:
- Schedule Management: Coordinate field employees' schedules to ensure timely completion of job tasks and efficient resource allocation.
- Reporting and Analytics: Review and manage department reports to identify areas for improvement and optimize service delivery.
- Billing and Invoicing: Assist with billing paperwork and ensure accurate invoicing to customers.
- Ticket Management: Create and maintain service tickets to ensure timely resolution of customer issues.
- Collaboration and Communication: Work closely with estimating teams to provide service quotes and assist field technicians with technical/mechanical troubleshooting.
Requirements:
- Experience: Previous experience in a dispatch or high-volume administration role is preferred.
- Technical Skills: Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.
- Soft Skills: Excellent communication skills, strong time management, and organizational abilities.
Why DH Pace?
We offer a competitive salary range of $25-$35 per hour, depending on experience, as well as a comprehensive benefits package including medical, dental, and vision options, paid time off, holidays, and a 401(k) retirement plan.
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