Member Service Representative

2 months ago

Washington, United States Hzcu Full time

Description YOUR PURPOSE Perform transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with credit union policies and procedures. Present and explain a basic number of credit union products and services to members. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union positively and professionally. Courses and/or training may be required. YOU ARE RESPONSIBLE FOR Member Service Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies, procedures, and rules and regulations, including robbery procedures. Post IRA contributions and withdrawals, open and/or close certificates of deposit. May open basic accounts Receive consumer loans, home loans and other payments, and ensure accuracy when posting to the computer. Generate member receipts Place holds on accounts for uncollected funds Count, check, and package coins and currency Balance cash drawer at the end of the shift and compare totaled amounts to the computer-generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary May serve as Vault Teller Scan daily work and perform other teller functions that might be needed from time to time, and assist others in completing tasks and work assignments Ensure that the teller station is properly stocked with forms, supplies, brochures, etc. Service Selling Promote, explain, issue and cross-sell other credit union services such as electronic services, debit and credit cards, money orders and safe deposit boxes. SUCCESS LOOKS LIKE Our individual contributor success competencies, coupled with our CORE Values, drive our ability to fulfill our Promise of "Guiding members in the direction of their dreams". Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. Readily takes action on challenges, without unnecessary planning. Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Member Focused: Builds strong member relationships and delivers member-centric solutions, both internally and externally. Self-Development Focused: Actively seeks new ways to grow and be challenged using both formal and informal development COMPENSATION At Horizon Credit Union, we believe in attracting and retaining talented team members who embody our CORE Values of Capability, Optimism, Responsibility and Empathy. Our pay values are reflected in our compensation philosophy which rewards individual performance and the potential to contribute to our teams’ overall success long-term. The full pay range for this position across all the states in which we hire is $16.62-$ 24.10. The figures shown represent the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education, and skill level. Benefits, Perks, and Other Good Stuff We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More Requirements EXPERTISE YOU NEED Education & Experience High school diploma or general education degree (GED); one-year related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. Related work experience may substitute for education. ABLE TO To perform the essential functions of this position an employee must be able to meet the following workplace demands: the ability to converse with others, detect sound, identify and detect objects, count, read, write, operate a computer, handle and feel objects, reach with hands/arms and be stationary and stand and move for long periods. Occasionally an employee will lift/pull/push and carry up to 25 to 50 pounds, stoop, kneel, crouch, crawl, climb and be able to maintain balance doing these activities. Position requires sound reasoning, good judgment and ability to apply knowledge toward work activities. The noise level is moderate and typical of a normal office environment. In accordance with the Americans with Disabilities Act, Horizon Credit Union will provide reasonable accommodation/s to qualified individuals with disabilities to perform essential functions, unless such accommodations would cause the employer an undue hardship. To request an accommodation, please contact Human Resources. ABOUT THIS JOB DESCRIPTION The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Horizon CU’s goals employees may perform other duties as assigned and all employees are expected to: Exemplify our CORE Values Promote teamwork and collaboration Provide our members with the highest quality service

#J-18808-Ljbffr

  • Member Services Representative

    4 days ago

    Washington, Washington, D.C., United States CHROME Federal Credit Union Full time

    Member Services Representative - CHROME Federal Credit UnionAbout Us:At CHROME Federal Credit Union, we simplify banking through innovative technology and outstanding service, crafting personalized experiences that consistently delight our members. We prioritize creating memorable moments over maximizing profits, focusing on our community of approximately...

  • Member Service Representative

    1 week ago

    Washington, Washington, D.C., United States CHROME Federal Credit Union Full time

    Member Service Representative - CHROME Federal Credit UnionAbout Us:At CHROME Federal Credit Union, we simplify banking through innovative technology and outstanding service, crafting personalized experiences that delight our members daily. As a financial cooperative, our priority is serving our member-owners rather than maximizing profits for investors.Key...

  • Member Service Representative

    4 days ago

    Washington, Washington, D.C., United States CHROME Federal Credit Union Full time

    Member Service Representative - CHROME Federal Credit UnionAbout Us:At CHROME Federal Credit Union, we simplify banking through innovative technology and outstanding service, crafting personalized experiences that consistently impress our members. As a financial cooperative, our mission is to serve our 15,000 member-owners, prioritizing their needs over...

  • Member Services Representative

    1 month ago

    Washington, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties and Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all...

  • Member Services Representative

    1 month ago

    Washington, United States Snocope Full time

    SnoCope Credit Union has an opening for a Member Service Representative in our Everett location. This position is focused on building relationships with members to create a great experience and have a positive impact on their lives. As a Member Service Representative, you will process transactions, open new accounts, educate members, and use your experience...

  • Member Services Representative

    2 months ago

    Washington, United States MDDC Credit Union Association Full time

    The Department of Commerce Federal Credit Union is seeking a Member Services Representative. Assist members with opening and closing accounts, answers questions about products and services, resolves problems that are within their authority to resolve. Receive and processes member financial transactions, including deposits, withdrawals and loan payments;...

  • Member Service Representative

    3 months ago

    Washington, United States Planet Fitness Full time

    he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service. Handle all front desk related...

  • Member Service Representative

    3 months ago

    Washington, United States United States Senate Federal Credit Union Full time

    Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution. Culture Competencies: S.T.R.I.V.E Maintains our members' and employees' trust by safeguarding their financial data and...

  • Member Services Representative

    2 weeks ago

    Washington, United States Bank-Fund Staff FCU Full time

    About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our...

  • Member Service Representative

    7 days ago

    Fort Washington, United States TruMark Financial Full time

    TRUMARK FINANCIAL CREDIT UNION JOB DESCRIPTION Job Title: Member Service Representative- Fort Washington Branch Department: Branch Operations Reports To: Branch Manager FLSA Status: Non-Exempt Traveling required to local locations. Position Summary: Effectively educates and uncovers member needs while delivering extraordinary member service to both...

  • Senior Member Service Representative

    3 months ago

    Washington, United States United States Senate Federal Credit Union Full time

    Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution. Culture Competencies: S.T.R.I.V.E Maintains our members' and employees' trust by safeguarding their financial data and...

  • Senior Member Service Representative

    3 months ago

    Washington, United States United States Senate Federal Credit Union Full time

    Job DescriptionJob DescriptionMission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.Culture Competencies: S.T.R.I.V.EMaintains our members' and employees' trust by safeguarding their...

  • Member Service Center Representative

    3 weeks ago

    Fort Washington, United States TruMark Financial Full time

    TRUMARK FINANCIAL CREDIT UNION JOB DESCRIPTION Job Title: Member Service Center Representative Department: Member Service Center Reports To: Assistant Member Service Center Assistant Manager FLSA Status: Non Exempt - S/T60 SCHEDULE Flexible availability - must be available to work nights and weekends. ACCOUNTABILITY OBJECTIVE: Communicates with members...

  • Trade Lawyer

    20 hours ago

    Washington, United States US Trade Representative Full time

    About the RoleWe are seeking a highly skilled Trade Attorney to join our team at the US Trade Representative. As a key member of our team, you will play a critical role in developing and implementing trade and investment policies, overseeing trade and investment negotiations with other countries, and monitoring and enforcing trade agreements and laws.Key...

  • Trade Attorney

    1 day ago

    Washington, United States US Trade Representative Full time

    About the RoleWe are seeking a highly skilled Trade Attorney to join our team at the U.S. Trade Representative. As a key member of our team, you will play a critical role in developing and implementing trade and investment policies, overseeing trade and investment negotiations with other countries, and monitoring and enforcing trade agreements and laws.Key...

  • Member Service Representative

    1 month ago

    Washington, United States Interior Federal Credit Union Full time

    Major Duties: Assists members and potential members with their financial needs (via any member channel, i.e., phone, email, internet applications, tickets, chats), opens new accounts, takes loan applications, processes account transactions, resolves problems, and provides assistance and information regarding products and services. Complies with all Credit...

  • Member Services Representative Full Time Mornings

    3 months ago

    Washington, United States Planet Fitness Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities  Greet members, prospective members and guests, providing exceptional customer service....

  • International Trade Attorney

    1 day ago

    Washington, United States US Trade Representative Full time

    About the RoleWe are seeking a highly skilled International Trade Attorney to join our team at the U.S. Trade Representative. As a key member of our office, you will play a critical role in developing and implementing trade policies that promote American businesses, workers, and agricultural producers.Key ResponsibilitiesTrade Policy Analysis: Provide expert...

  • Customer Service Representative

    2 months ago

    Washington, United States Katieinsurance Full time

    Customer Service Representative - State Farm Agent Team Member Full Time in Kirkland, WA Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through...

  • Financial Services Representative

    1 week ago

    Washington, Utah, United States Utah First Credit Union Full time

    Job OverviewPosition: Financial Services RepresentativeBecome a vital part of our team at Utah First Credit Union as a full-time Financial Services Representative. This role is designed for individuals who are dedicated to improving the financial health of our members through outstanding service and expertise in financial products. Responsibilities include...