Marketing & Customer Service Representative

4 weeks ago


Westerville, United States Event Horizon Dynamics Full time

We are seeking a motivated and professional Marketing & Customer Service Representative to support our nationwide campaigns for renowned nonprofit charities. If you're passionate about helping others, thrive in a customer-facing role, and enjoy contributing to impactful causes, we'd love to hear from youKey Responsibilities

  • Respond to client inquiries and deliver exceptional service.
  • Update donor profiles using client dashboards to ensure accurate records.
  • Stay informed about campaign details and developments to provide knowledgeable support.
  • Attend required campaign and office meetings to align with goals and strategies.
  • Participate in marketing and strategy workshops to enhance techniques.
  • Engage with customers face-to-face at client events, maintaining a positive and professional demeanor.
  • Continuously learn industry trends and improve skills through ongoing training.
  • Manage customer inquiries by identifying needs, addressing concerns, and ensuring satisfaction.
Ideal Candidate
  • Professional demeanor with a passion for helping others.
  • Confident, outgoing, and energetic with a team-oriented mindset.
  • Strong listening skills with the ability to ask probing questions, understand concerns, and overcome objections.
  • Excellent verbal and written communication skills.
  • Ability to multitask in high-energy environments while effectively managing competing priorities.
What We Offer
  • Competitive base pay (hourly) plus performance bonuses.
  • Flexible schedules with both full-time and part-time opportunities available.
  • Travel opportunities for events and training, as desired.
  • Merit-based growth potential into management and leadership roles.
  • Access to comprehensive training and skill development programs.
Requirements
  • Prior customer service experience is a plus but not required.
  • Ability to work independently and collaboratively as part of a team.
  • Professional and positive attitude, comfortable in face-to-face interactions.


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