Guest Service Representative

2 months ago

Westerville, United States Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Perks:

  • Perfect hours for a balanced work schedule; closed on Sundays
  • Employee Discounts on Bundt Cake and Retail
  • Casual Uniform
  • Fun and joyful environment
Part time GSRs will be scheduled 10-25 hours per week Monday-Saturday. Shifts times may vary but typically the hours are morning (8:30am-3pm), mid day (10am-4pm or 11am-5pm), evening (2:30pm-7pm) or (3pm-7pm). Some holidays will be needed.

Need all shifts Full time available for Day shift. *Pay range is based on experience.

Bakery hours are Monday-Friday, 9am-6pm / Saturday, 10am-6pm / Sunday - Closed

Accountabilities/Duties:
  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
    • Keeps the good of the team or guest ahead of personal interests or gain.
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.
    • Builds positive, productive relationships with all team members.
    • Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.


Compensation: $9.50 - $11.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Guest Service Expert>

    6 months ago

    Westerville, United States Smashburger Full time

    Smashburger - 552 S State St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...

  • Guest Service Team Member

    3 months ago

    Westerville, United States Wingstop Full time

    Wingstop - 544 South State Street - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Front of House Representative

    5 days ago

    Westerville, Ohio, United States BRU Burger Bar - Westerville Full time

    About Our TeamWe're a dynamic team at BRU Burger Bar - Westerville, committed to delivering memorable dining experiences to our guests. As a Front of House Representative, you'll be part of a collaborative and supportive environment that fosters growth and innovation.Job Responsibilities:The Front of House Representative will be responsible for:Key...

  • Fitness Club Customer Service Representative

    5 days ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    Job Title: Fitness Club Customer Service RepresentativeThe ideal candidate will be a customer-focused professional with excellent communication skills, a passion for fitness and health, and the ability to provide exceptional service to members and guests. The successful candidate will work part-time on weekends, providing support at our state-of-the-art...

  • Customer Service Representative Second Shift Professional

    5 days ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    Job OverviewThis role is a great opportunity for someone who enjoys providing exceptional customer service and working in a fast-paced environment. As a Customer Service Representative Second Shift, you will be responsible for ensuring that our members have an outstanding experience at Planet Fitness - Duo Fit, LLC.Salary and BenefitsThe estimated salary for...

  • Customer Service Representative

    5 days ago

    Westerville, Ohio, United States Rita's Italian Ice & Custard Full time

    About Rita's Italian Ice & CustardRita's Italian Ice & Custard is a fun, inviting, and family-friendly environment where we deliver COOL treats to our guests. With over 600 franchised shops, we continue to grow and expand our presence.Job Summary:We are seeking an Admin Assistant to join our team at our Westerville, OH location. The successful candidate will...

  • Guest Welcome Specialist

    5 days ago

    Westerville, Ohio, United States BRU Burger Bar - Westerville Full time

    Key ResponsibilitiesAs a Host at BRU Burger Bar - Westerville, you will be responsible for:Greeting guests with a warm and welcoming smile, setting the tone for a positive dining experience.Managing the waitlist and reservations, accurately estimating wait times and keeping guests informed.Escorting guests to their tables, presenting menus, and providing any...

  • Overnight Customer Service

    4 weeks ago

    Westerville, United States Planet Fitness Full time

    The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10 pm throu Customer Service, Overnight, Retail, Instructor, Customer, Manager

  • Patient Service Representative

    4 weeks ago

    Westerville, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Associated Pediatrics office in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This role is PT working Tuesday, Thursday and...

  • Patient Service Representative- Westerville Medical Arts

    2 months ago

    Westerville, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Westerville Medical Arts Office in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working M-F rotating...

  • Customer Service Representative

    2 weeks ago

    Westerville, Ohio, United States WESTERVILLE PUBLIC LIBRARY Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Westerville Public Library. This is a full-time position that requires strong communication skills, a positive attitude, and the ability to work independently.Key...

  • Customer Service Representative

    5 days ago

    Westerville, Ohio, United States Public Storage Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Public Storage. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity to work in the self-storage industry and grow your career with a leading company.

  • Central Ohio Patient Services Coordinator

    2 weeks ago

    Westerville, Ohio, United States Central Ohio Primary Care - Employees Full time

    Westerville Family Physicians Patient Service Representative Job DescriptionWe are seeking a highly organized and detail-focused patient service representative to join our team at Westerville Family Physicians. As a patient service representative, you will be responsible for providing top-notch customer service to patients and guests, ensuring that they...

  • Front Desk Representative

    5 days ago

    Westerville, Ohio, United States Central Ohio Primary Care - Employees Full time

    About the RoleAs a Patient Service Representative at Central Ohio Primary Care Physicians, you will be the first point of contact for patients and play a vital role in creating a positive experience. This full-time position offers a unique opportunity to work in a dynamic healthcare environment and make a real difference in people's lives.Key...

  • Customer Service Representative

    2 weeks ago

    Westerville, Ohio, United States Central Ohio Primary Care - Employees Full time

    Job OverviewCentral Ohio Primary Care Physicians is a dynamic healthcare provider seeking a highly skilled Patient Service Representative to join our Associated Pediatrics office in Westerville, OH.This is a key role that requires exceptional interpersonal and communication skills, as well as the ability to multitask and prioritize tasks effectively. The...

  • Part-Time Customer Service Representative

    6 days ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    About the RoleWe are seeking a Part-Time Customer Service Representative to join our team at Planet Fitness - Duo Fit, LLC. As a customer-facing representative, you will be responsible for providing exceptional service, handling membership inquiries, and maintaining the overall cleanliness of the club.Key Skills and Qualifications:Customer service background...

  • Customer Service Representative

    3 weeks ago

    Westerville, United States Della Infotech, Inc. Full time

    JOB DESCRIPTION As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In...

  • Patient Services Specialist

    5 days ago

    Westerville, Ohio, United States Central Ohio Primary Care - Employees Full time

    Job DescriptionCentral Ohio Primary Care Physicians is seeking a skilled and detail-oriented Patient Service Representative to join our team in Westerville, OH. In this role, you will be responsible for providing exceptional customer service, managing patient check-in processes, and ensuring seamless communication between patients and clinical staff.Key...

  • Lead Member Service Representative

    2 weeks ago

    Westerville, Ohio, United States Planet Fitness - Duo Fit, LLC Full time

    About Our TeamWe are committed to providing an excellent fitness experience for our members. As a Shift Lead, you will play a vital role in achieving this goal.Estimated Salary: $42,000 per yearJob Overview:The Shift Lead will work closely with the Assistant Club Manager(s) to ensure the smooth operation of the club, supervise staff members, and maintain a...

  • Patient Service Representative

    4 months ago

    Westerville, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Polaris Parkway Internal Medicine and Pediatrics office in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full time role...