Guest Service Representative

1 month ago

Westerville, United States Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Perks:

  • Perfect hours for a balanced work schedule; closed on Sundays
  • Employee Discounts on Bundt Cake and Retail
  • Casual Uniform
  • Fun and joyful environment
Part time GSRs will be scheduled 10-25 hours per week Monday-Saturday. Shifts times may vary but typically the hours are morning (8:30am-3pm), mid day (10am-4pm or 11am-5pm), evening (2:30pm-7pm) or (3pm-7pm). Some holidays will be needed.

Need all shifts Full time available for Day shift. *Pay range is based on experience.

Bakery hours are Monday-Friday, 9am-6pm / Saturday, 10am-6pm / Sunday - Closed

Accountabilities/Duties:
  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
    • Keeps the good of the team or guest ahead of personal interests or gain.
    • Displays humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
    • Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operates with a strong sense of urgency and adheres to NbC brand standards.
  • Genuine Connections
    • Projects warmth, enthusiasm, and optimism that attracts others.
    • Builds positive, productive relationships with all team members.
    • Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
  • Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
  • Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.


Compensacin: $9.50 - $11.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

  • Guest Service Expert>

    4 months ago

    Westerville, United States Smashburger Full time

    Smashburger - 552 S State St [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food delivery...

  • Guest Service Team Member

    2 months ago

    Westerville, United States Wingstop Full time

    Wingstop - 544 South State Street - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Part-Time Guest Service Specialist

    1 month ago

    Westerville, United States City of Westerville Full time

    Salary: $14.08 - $16.49 HourlyLocation : Westerville OH 43082, OHJob Type: Part-timeJob Number: 00781Department: PARKS & RECREATIONDivision: COMMUNITY CENTEROpening Date: 10/10/2024Description This position is open until filled. Applications are being reviewed as they are received.This position will work various scheduled weekday shifts and requires...

  • Part-Time Guest Service Specialist

    1 month ago

    Westerville, United States City of Westerville Full time

    Salary: $14.08 - $16.49 Hourly Location : Westerville OH 43082, OH Job Type: Part-time Job Number: 00781 Department: PARKS & RECREATION Division: COMMUNITY CENTER Opening Date: 10/10/2024 DescriptionThis position is open until filled. Applications are being reviewed as they are received. This position will work various scheduled weekday shifts and requires...

  • Customer Service Representative

    1 month ago

    Westerville, Ohio, United States Wingstop Restaurants Full time

    Key Responsibilities:As a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering World Class service to our guests. This includes greeting them, answering phone calls, taking and delivering orders, and providing a positive and genuine experience.Key Skills: Excellent communication and interpersonal skills Ability to...

  • Patient Service Representative- Westerville Medical Arts

    1 month ago

    Westerville, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Westerville Medical Arts Office in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working M-F rotating...

  • Customer Service Representative

    4 weeks ago

    Westerville, Ohio, United States MRA Recruiting Services Full time

    Job Title: Customer Service RepresentativeAt MRA Recruiting Services, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional...

  • Patient Service Representative- Westerville Medical Arts

    1 month ago

    Westerville, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Westerville Medical Arts Office in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a full-time role working M-F rotating...

  • Patient Service Representative

    1 month ago

    Westerville, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Family Practice Center of Westerville in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working M-F rotating...

  • Patient Service Representative

    1 month ago

    Westerville, United States Central Ohio Primary Care Full time

    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Family Practice Center of Westerville in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a FT role working M-F rotating...

  • Customer Service Representative

    4 weeks ago

    Westerville, Ohio, United States MRA Recruiting Services Full time

    Job Title:Customer Service RepresentativeJob Summary:Provide exceptional customer service to members by explaining Credit Union products and services, processing transactions, and developing strong relationships with members.Key Responsibilities:Process member transactions, including deposits, withdrawals, and transfers of funds.Help members with basic...

  • Guest Advocate

    2 months ago

    Westerville, United States Target Full time

    Target - 6030 N. Hamilton Rd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Marketing & Customer Service Representative

    4 weeks ago

    Westerville, United States Event Horizon Dynamics Full time

    We are seeking a motivated and professional Marketing & Customer Service Representative to support our nationwide campaigns for renowned nonprofit charities. If you're passionate about helping others, thrive in a customer-facing role, and enjoy contributing to impactful causes, we'd love to hear from you!Key Responsibilities Respond to client inquiries and...

  • Member Service Representative

    4 weeks ago

    Westerville, United States CME Federal Credit Union Full time

    Job Type Full-time Description At CME, we believe in Banking That Has Your Back. As an employer who is ranked as one of the Best Employers in Ohio and is the recipient of several Top Work Places award, we have the backs of our Associates as well! Here are just some of the benefits our Associates receive: 4 weeks of paid time off each year 11 Paid holidays...

  • Customer Service Representative Fueler/Washer

    7 days ago

    Westerville, United States Penske Truck Leasing Full time

    Work Location: 1525 Blatt Blvd. Gahanna, OH, 43230 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the...

  • Food Service Associate

    1 month ago

    Westerville, Ohio, United States Corporate Management Group Full time

    Food Runner Job DescriptionWe are seeking a highly skilled and energetic Food Runner to join our dynamic restaurant team. As a Food Runner, you will play a vital role in ensuring our guests receive exceptional service and a memorable dining experience.Key Responsibilities:Deliver food items to guests' tables in a timely and efficient manner, maintaining high...

  • Overnight Customer Service

    6 months ago

    Westerville, United States Planet Fitness Full time

    Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time. Essential Duties and Responsibilities ...

  • Overnight Customer Service

    5 months ago

    Westerville, United States Planet Fitness Full time

    Job Summary The Overnight Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Position is for hours 10pm through 6am Monday through Friday. This position is Full Time. Essential Duties and Responsibilities ...

  • Service Manager

    3 weeks ago

    Westerville, United States Buffalo Wild Wings Full time

    In most jobs, everyone doesnt spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, thats just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a...

  • Business Development Representative

    1 month ago

    Westerville, Ohio, United States Lehman Daman Construction Services, Inc. Full time

    Job Title: Business Development RepresentativeLehman Daman Construction Services, Inc. is seeking a highly motivated and experienced Business Development Representative to join our team. The successful candidate will be responsible for developing and executing strategies to win construction and service projects for our firm.Key Responsibilities:Build a...