We have other current jobs related to this field that you can find below
-
Digital Banking Support Specialist
1 month ago
Osage Beach, United States First Bank of the Lake Full timeSummary: First Bank of the Lake (FBOL) relies on knowledgeable professionals to interact with our valued consumer and business online customers who have questions or concerns. We're looking for a highly skilled Digital Banking Support Specialist to assist with managing inbound and outbound calls. The ideal candidate will be a quick learner who can actively...
-
Business Banking Support
3 weeks ago
Osage Beach, United States Central Bank Lake of the Ozark Full timeJob Description Provides support for all department products and services, customer service, upselling, and on-site customer training. This position performs a variety of administrative duties in support of certain products. Assists all department customers any way possible within their scope of judgment or refer to management. Makes appropriate referrals to...
-
IT Support Specialist
1 month ago
Osage Beach, United States First Bank of the Lake Full timeScope-Purpose Under the direction of the IT Manager, this position serves as the primary contact for desktop support for First Bank of the Lake. They will provide evaluation and support for the day-to-day IT activities. This position supports the First Bank of the Lake team and clients. Functions and Responsibilities Provide day-to-day IT/Desktop...
-
Banking Solutions Consultant
5 days ago
Daytona Beach, Florida, United States Wells Fargo Full timeBecome a valued member of our team as a Client Relationship Specialist at Wells Fargo, where we are committed to providing outstanding customer service in a vibrant and engaging environment. Our focus is on nurturing connections with clients and offering customized financial solutions to support their success.Key Responsibilities:Proactively reach out to...
-
Digital Paid Ads Specialist
2 weeks ago
West Palm Beach, Florida, United States MyBambu Full timeDigital Paid Ads SpecialistWhat Is MyBambu? MyBambu is a neobank delivering the first all in one mobile digital banking solution targeting the Hispanic unbanked and underbanked population. The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via mobile devices. We give...
-
Digital Paid Ads Specialist
3 weeks ago
West Palm Beach, United States MyBambu Full timeDigital Paid Ads SpecialistWhat Is MyBambu? MyBambu is a neobank delivering the first all in one mobile digital banking solution targeting the Hispanic unbanked and underbanked population. The mission of MyBambu is to promote financial inclusion to the unbanked and underbanked by providing an array of financial solutions delivered via mobile devices. We give...
-
Client Relations Specialist
5 days ago
Osage Beach, Missouri, United States MidAmerica Bank Full timeBranch Operations: Flexible working hours available. Position Overview: The Client Relations Specialist plays a vital role in establishing new deposit accounts for both individual and business clients. This position requires engaging with existing and prospective clients in a courteous and supportive manner, utilizing comprehensive knowledge of the bank's...
-
Client Relations Specialist
5 days ago
Osage Beach, Missouri, United States Mid America Bank Full timeJob OverviewLocation: Flexible HoursPosition Summary:The Client Relations Specialist is primarily tasked with establishing new deposit accounts for both individual and business clients. This role requires engaging with existing and prospective clients in a courteous and supportive manner, leveraging knowledge of the bank's offerings to meet client needs...
-
Client Relations Specialist
5 days ago
Osage Beach, Missouri, United States MidAmerica Bank Full timeBranch Operations: Hours are adaptable Position Overview: The Client Relations Specialist is primarily tasked with establishing new deposit accounts for both individual and business clients. This role involves engaging with existing and prospective clients in a courteous and supportive manner, leveraging knowledge of the bank's offerings to meet customer...
-
Digital Advertising Specialist
2 months ago
Deerfield Beach, United States BrandStar Full timeJob Description BrandStar Digital is in search of an experienced Digital Advertising Specialist to develop, implement, and execute individualized client strategies. The Digital Advertising Specialist is responsible for creating, coordinating, and optimizing digital advertising campaigns for clients. This includes tailoring campaigns and initiatives based...
-
Digital Advertising Specialist
3 months ago
Pompano Beach, United States BrandStar Full timeJob DescriptionJob DescriptionBrandStar Digital is in search of an experienced Digital Advertising Specialist to develop, implement, and execute individualized client strategies. The Digital Advertising Specialist is responsible for creating, coordinating, and optimizing digital advertising campaigns for clients. This includes tailoring campaigns and...
-
Digital Marketing Specialist
1 month ago
Newport Beach, United States AllView Real Estate Full timeDigital Content Specialist Job Description AllView Real Estate is a fast-growing full-service Real Estate Company focusing on Property Management and Residential and Commercial Sales Brokerage services. AllView has offices in Newport Beach, San Diego, and Santa Monica and manages over $500M in Real Estate while helping our agents and clients buy and sell...
-
Digital Asset Specialist
2 months ago
West Palm Beach, United States USPA Global Full timeThe Digital Asset Specialist will report directly to the Senior Director, Creative Services, and work with internal teams and outside vendors to edit and manage the marketing assets that represent the individual brands to our global licensees and consumers. When appropriate they will manage the retouching process with the use of an outside vendor(s). The...
-
Digital Asset Specialist
3 months ago
West Palm Beach, United States USPA Global Licensing Inc. Full timeThe Digital Asset Specialist will report directly to the Senior Director, Creative Services, and work with internal teams and outside vendors to edit and manage the marketing assets that represent the individual brands to our global licensees and consumers. When appropriate they will manage the retouching process with the use of an outside vendor(s). The...
-
Automotive Banking Specialist
4 weeks ago
West Palm Beach, United States Schumacher Auto Group Full timeDescription Join Our Schumacher Automotive Group Family At Schumacher Auto Group, we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. If...
-
Senior Application Support Engineer
1 week ago
Mastic Beach, United States MyCareersFuture Full timeRoles & Responsibilities AVP, Senior Application Support Engineer - Digital Platform (Permanent) Responsibilities Perform production application support task for Digital Platform systems for APAC region : Responsible for production system integrity and production system readiness of systems under the Digital Platform System team. Perform L2...
-
Automotive Banking Specialist
2 months ago
West Palm Beach, United States Schumacher Auto Group Full timeJoin Our Schumacher Automotive Group Family At Schumacher Auto Group, we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. If you are...
-
Core Banking Systems Supervisor
6 days ago
Myrtle Beach, South Carolina, United States Find Great People | FGP Full timeFGP is looking for a dedicated Core Banking Systems Supervisor to manage the Symitar platform.Key Responsibilities• Directs, organizes, and oversees the daily functions of digital and core banking systems.• Leads a team responsible for the administration and management of the credit union's core banking technology and applications.• Accountable for the...
-
Branch Operations Leader
5 days ago
Huntington Beach, California, United States Citigroup Inc Full timeThe Branch Operations Leader plays a crucial role in delivering outstanding service to both internal and external clients in collaboration with the branch team. The primary goal is to proficiently manage all service transactions (such as deposits, payments, address modifications, card replacements, and disputes) and sales activities (including account...
-
Digital Marketing Specialist
3 months ago
Virginia Beach, United States Buzz Brands - Corporate Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesCompetitive salaryDental insuranceDonation matchingEmployee discountsHealth insurancePaid time offParental leaveVision insurance Buzz Franchise Brands is a fast-growing multi-brand franchising company providing key services to people, homes, and businesses. Our portfolio includes the...
![First Bank of the Lake](https://media.trabajo.org/img/noimg.jpg)
Digital Banking Support Specialist
2 months ago
Primary Objectives
- Handle a large volume of inbound and outbound calls in a timely manner.
- Identify customer needs, research issues, resolve complaints, and provide solutions.
- Navigate our support portal to help answer customer questions and resolve issues satisfactorily.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team.
- Recommend improvements for our digital product offering and processes to boost FBOL efficiency.
- Manage and respond to fraud detection anomalies by escalating red flags appropriately.
- Patiently lead customers through technological hurdles within digital banking.
- Perform administrative tasks as needed including digital reporting anomaly fraud protection case management.
- Follow FBOL's policies and procedures in regard to fraud prevention, new customer onboarding, issue resolution, and customer service expectations.
- Proactively access resources about FBOL products and services, including business Treasury Management services, refer to them during calls, and send appropriate information to customers as needed.
- Build positive relationships by going above and beyond with customer service, ensuring that all product questions, technological concerns, and service requests are handled appropriately.
- Identify opportunities for driving sales and revenue of FBOL's existing product suite and seize opportunities to recommend useful products when appropriate.
- Remain cognizant of fraud reg flags and escalate any fraud suspicions to a Supervisor when appropriate.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
- Assist with reporting digital banking transactions and behaviors. Assist with tracking activity as needed for marketing and analysis purposes.
- Ability to create and maintain records of issues identified and remedial actions taken into a shared database.
- Leverage data and insights gathered by the team to recommend and influence digital process improvements.
- Experience working in customer support role(s).
- Reasonable comfort with technology, including multi-factor authentication and mobile apps.
- Some banking experience recommended.
- Education: High school diploma or equivalent GED.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
- Expertise in conflict resolution.
- Experience with MS Office Suite preferred, especially MS Word and MS Excel.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
EEO Statement:
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected category.
All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.