IT Support Specialist

1 month ago


Osage Beach, United States First Bank of the Lake Full time
Scope-Purpose

Under the direction of the IT Manager, this position serves as the primary contact for desktop support for First Bank of the Lake. They will provide evaluation and support for the day-to-day IT activities. This position supports the First Bank of the Lake team and clients.

Functions and Responsibilities

Provide day-to-day IT/Desktop functions for an environment of approximately 270 users.
  • Answer inbound troubleshooting calls and emails.
  • Assist team members with resolving IT issues.
  • Assist team members with exceptional customer service with their personal phones, laptops, tablets, etc.
  • Assist with the following hardware issues: desktops, laptops, servers, copiers, printers, and peripherals.
  • Answers inquiries and clarifies desired information, researching, locating, and providing accurate information, including education to team members with solutions.
  • Assist in developing systems and procedures to deliver quality service to end users.
  • Update job knowledge by participating in educational opportunities.
  • Assist in identifying new/replacement equipment requirements.
  • Assisted the IT manager in completing IT risk assessments, cybersecurity risk assessments, disaster recovery testing, audit preparation, and audit tracking.
  • Other duties as assigned.
Education/Experience
  • Minimum of one year working in a technical operating capacity
  • Previous experience working on help desk tickets or desktop support preferred.
  • Experience in a banking-related environment preferred.
  • High School graduate or equivalent required
Knowledge/Skills
  • Excellent organizational and analytical skills
  • Understanding of and adherence to all data and physical security and confidentiality policies and procedures
  • Exceptional customer service skills
Work Arrangement
  • Full-time weekday position. Requires occasional evening and weekend hours to assist with off-hour IT tasks.
  • This position will primarily be onsite, located in Osage Beach, MO. A remote/hybrid schedule will be considered, with the expectation to report to the office for the majority of the workweek.


Actual compensation will vary based on several factors, including but not limited to, job-related skills, knowledge, relevant experience, education, internal equity, and external market pay for comparable jobs.

EEO Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected category.

All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

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