Customer Service Representative
4 weeks ago
Position Title: Customer Service Representative Department: Retail Position Reports to: Client Service Manager Position Summary: Support the company’s mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers. Duties and Responsibilities: Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First. Provide exceptional service with knowledge of all retail products and services. Adhere to the Six-Step Experience guidelines with each customer interaction. Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary. Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests. Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Demonstrate a positive reflection of the organization in public through actions and behaviors. Maintain compliance standards by adhering to all bank policies and procedures. Coordinate service requests with other departments. Complete other duties as assigned. Education, Certification, License and Experience: High school graduate or equivalent. Previous cash handling or customer service preferred. Skills and Knowledge: Excellent interpersonal, communication and organizational skills. Professional appearance, dress, and behaviors. Problem solving, critical thinking skills and time management skills. Detail oriented with the ability to manage multiple initiatives in a timely manner. Ability to operate related computer applications and business equipment. Engage in completing the job specific learning plan. Knowledge of CSR policies and procedures including various federal regulations. Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position. Premier Financial Corporation is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status. The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time. #J-18808-Ljbffr
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Customer Service Representative
4 weeks ago
Montpelier, United States Leddy Group Full timeQualifications High school diploma or equivalent Must have previous customer service experience Excellent communication, interpersonal, and problem-solving skills Basic computer skills and strong typing skills Ability to maintain confidentiality, tact, and professionalism Responsibilities Professionally handle a large volume of inbound and occasional...
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Customer Service Representative
6 days ago
Montpelier, Vermont, United States Cayuse Holdings Full timeAbout the RoleCayuse Holdings is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide high-quality customer service to clients via phone, email, and...
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Customer Service Representative Montpeleir #3164
2 weeks ago
Montpelier, United States Domino's Full timeJob DescriptionJob DescriptionCustomer Service Representative (CSR)Customer Service Representative:25 Berlin St Montpelier, VT #3164The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...
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Customer Service Representative
2 months ago
Montpelier, United States Domino's Pizza LLC Full timeCustomer Service Representative (CSR) Customer Service Representative:25 Berlin St Montpelier, VT #3164 The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder. Daily Routine: Greet customers and...
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Montpelier, United States State of Vermont Full timeTitle: Unemployment Compensation Customer Service Representative Application Deadline Date: 08/29/2024 Department: Labor Location: Montpelier, VT, US Position Type: Permanent Schedule Type: Full Time Hourly Rate: $21.32 Overview The Vermont Department of Labor is looking for an experienced customer service representative to join the Unemployment Insurance...
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Montpelier, Vermont, United States Domino's Full timePosition: Customer Service Representative (CSR)The Customer Service Representative will ensure customers have a positive experience, whether in the store or over the phone. You will be the main point of contact for Domino's customers.Key Responsibilities:Welcome and engage with customers professionally and positivelyTake customer orders in-person or over the...
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Montpelier, United States State of Vermont Full timeOverview The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team! The Unemployment Insurance Customer Service Representative I provides specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting...
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Montpelier, United States State of Vermont Full timeOverview The Vermont Department of Labor is looking for an experienced customer service representatives to join the Unemployment Insurance team! The Unemployment Insurance Customer Service Representatives I provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting...
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Customer Service Representative
4 days ago
Montpelier, Vermont, United States New England Federal Credit Union Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at New England Federal Credit Union.Key ResponsibilitiesProvide exceptional customer service to members through phone, chat, and email interactions.Process transactions and services for members, ensuring accuracy and efficiency.Conduct...
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Customer Service Representative
1 hour ago
Montpelier, Vermont, United States New England Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at New England Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, handling transactions, and resolving issues in a timely and professional manner.Key...
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Customer Service Representative
3 days ago
Montpelier, Vermont, United States New England Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused Member Service Associate to join our Contact Center team at New England Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members through various channels, including phone, chat, and email.Key ResponsibilitiesMember Interactions:...
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Customer Service Representative
2 days ago
Montpelier, Vermont, United States New England Federal Credit Union Full timeJob SummaryWe are seeking a highly skilled and experienced Member Service Associate to join our team at New England Federal Credit Union. As a key member of our branch team, you will provide exceptional service to our members, helping them achieve their financial goals and objectives.Key ResponsibilitiesMember Service: Provide efficient, accurate, and polite...
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Customer Service Representative
4 weeks ago
Montpelier, United States National Life Group Full timeCustomer Service Representative at National Life Group Starting rate is $22/hr with additional pay for relevant skills and experience. After training this position allows for a hybrid work schedule with three days onsite in our Vermont office. The Opportunity to Make a Difference We will train you to work directly with our customers across America to...
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Customer Service Specialist
6 days ago
Montpelier, Vermont, United States Scott Blanton - State Farm Agent Full time**About Us**Scott Blanton - State Farm Agent is a leading insurance and financial services company dedicated to providing exceptional customer experiences. We are seeking a highly motivated and customer-focused individual to join our team as an Account Representative.**Responsibilities**As an Account Representative, you will be responsible for:Establishing...
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Customer Service Representative
2 weeks ago
Montpelier, Vermont, United States New England Federal Credit Union Full timePosition Overview:New England Federal Credit Union/VSECU is seeking a motivated and member-oriented Teller to enhance our service delivery at our Berlin Branch. If you have a passion for assisting individuals and possess an interest in the financial sector, we encourage you to consider this opportunity.Role Responsibilities:The Teller is responsible for...
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Customer Experience Representative
2 months ago
Montpelier, United States Vermont Mutual Full timeJob DescriptionJob DescriptionThe Customer Experience Representative will be instrumental in delivering outstanding support and assistance to agents, insureds, mortgage companies or any external or internal customer. This position encompasses a blend of clerical and technical accounting and underwriting tasks, including processing insurance policy payments,...
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Senior Customer Experience Representative
2 months ago
Montpelier, United States Vermont Mutual Full timeJob DescriptionJob DescriptionThe Senior Customer Experience Representative will provide guidance, training, and support to ensure the delivery of outstanding service to insureds, agents, mortgage companies, and any external/internal customers. This role involves managing complex inquiries, resolving escalated issues, and collaborating with internal teams to...
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East Montpelier, Vermont, United States State of Vermont Full timePosition Overview The State of Vermont is seeking skilled customer service professionals to join the Unemployment Insurance division. The Unemployment Insurance Customer Service Representatives I engage in specialized, professional tasks that involve interviewing claimants via telephone regarding their unemployment benefits. Key responsibilities include...
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Deli Counter Service Representative
2 days ago
Montpelier, Vermont, United States Hunger Mountain Cooperative, Inc. Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Deli Counter Service Representative to join our team at Hunger Mountain Cooperative, Inc. As a key member of our deli team, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key...
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Customer Service Representative
3 weeks ago
Montpelier, United States National Life Group Full timeCustomer Service Representative at National Life Group Starting rate is $22/hr with additional pay for relevant skills and experience. After training, this position allows for a hybrid work schedule with three days onsite (Monday, Tuesday, and Wednesday) in our Vermont office. The Opportunity to Make a Difference We will train you to work directly with our...
