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Patient Access Representative

2 months ago


Dallas, United States Scottish Rite for Children Full time

Our patients are our number one priority We're committed to giving children back their childhoodJob Posting Title: Patient Access RepresentativeLocation: Dallas - HospitalAdditional Posting Details: Monday-Friday, 7:30-4:00Job Description: Duties/ResponsibilitiesResponsible for monitoring daily call center efficiencyMaintain departmental processes by ensuring quality assuranceServe as a subject matter expert by supporting staff and downstream departmentsResponsible for the on-boarding of new hiresManage a high volume of incoming and outgoing telephone callsAccurately schedule and re-schedule patient appointments in a timely mannerAccurately pre-register specific data elements prior to the patients scheduled date of serviceEffectively communicate and coordinate patient appointments with downstream departmentsAdd insurance coverage and update the billing system to reflect the insurance status of the patientResponsible for completing assigned work queuesAlter clinic schedules in electronic medical record (EMR)Assist with departmental coverage as requestedRequired Skills/AbilitiesHigh school diploma or equivalent requiredAssociate's degree preferredMedical appointment scheduling experience preferredKnowledge of hospital call center duties are helpfulMinimum typing speed of 40 wpm requiredMust possess excellent written and verbal communication skillsAbility to manage multi-line phone system and headset neededDemonstrate basic knowledge of child development in order to communicate effectively with infant, toddler, preschool, school age and adolescent children as well as their families and adultsGood computer and public relations skills needed