![Varonis](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
4 weeks ago
Customer Success Manager
Job Summary
The role of the Customer Success Manager is to work with Varonis customers to drive retention, renewals, customer satisfaction, and growth. This is a high-profile, customer-facing role requiring excellent relationship management skills and technical acumen. The Customer Success Manager will work with business leaders to understand their needs, map Varonis' best practices to customer business requirements and drive value delivery. In addition to this, the role requires the ability to develop and coordinate cross-functional teams and the ability to influence internal and customer stakeholders. The ideal candidate is strategic in their thinking and planning, hands-on in their execution, and results-oriented, with strong communication and problem-solving skills.
Responsibilities
•Responsible for the management of a portfolio of SMB/SME customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis.
•Develop effective Success Plans based on customers' priorities and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.
•Take a lead in the organizing and running of customer-facing sessions and interactions such as Quarterly Business Reviews, Best practice sessions, Executive Briefings, office hours, regular touch points and reviews, etc..
•Proactively identify and mitigate any risks to renewals and long-term relationships with customers.
•Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely, proactive manner.
•Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.
•Communicate the status of assigned accounts to all relevant parties within Varonis on a need- to-know-basis.
•Act as a customer's voice and represent their needs and priorities with cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing, and Customer Support.
•Conduct regular on and off-site meetings to understand customers' business requirements.
•Assist with the development of technical educational, marketing, and sales material in support of customer success.
•Perform other duties as required.
Skills and Experience
•Minimum 3 years of customer-facing experience in a service role, preferably with a vendor
•2 years of experience in SaaS customer success and retention roles
•Prior experience in software delivery is a must; Experience in the security space is a strong plus
•Track record of delivering results above expectations with medium-sized customers
•Great understanding of stakeholder management and ownership and a track record of applying it in the work context
•Excellent executive-level communication and presentation skills
•Strong project management skills
•Ability to develop strong product/technology/industry knowledge.
•Willingness to travel within North America
We invite you to check out our Instagram Page to gain further insight into the Varonis culture
@VaronisLife
Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Please review our Notice of E-Verify Participation and our Right to Work Statements.
-
Customer Success Manager
3 weeks ago
Morrisville, United States Varonis Full timeCustomer Success Manager Job Summary The role of the Customer Success Manager is to work with Varonis customers to drive retention, renewals, customer satisfaction, and growth. This is a high-profile, customer-facing role requiring excellent relationship management skills and technical acumen. The Customer Success Manager will work with business leaders to...
-
Manager of Customer Success- Growth
2 weeks ago
Morrisville, United States Varonis Full timeTitle: Manager of Customer Success- Growth Location: Preferred MST/PST Time Zone OR located in Raleigh area to be able to work from the office with other managers. Travel: If not local, travel to Morrisville, NC office once a month. Summary As a Manager of Customer Success, you will be managing a team of 5+ Customer Success Managers and report directly to...
-
Customer Success Specialist
2 days ago
Morrisville, United States AlignTech Full timeJoin a team that is changing millions of lives. Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never...
-
Account Manager, Client Success
1 week ago
Morrisville, United States K4Connect Full timeJob Title: Account Manager Company: K4Connect Location: Morrisville, NC K4Connect is the leading provider of innovative technology solutions that empower senior living communities by streamlining staff operations and enhancing quality of life for residents. Providing cutting-edge technology, we strive to create intuitive and integrated solutions that...
-
Account Manager, Client Success
1 week ago
Morrisville, United States K4Connect Full timeJob Title: Account Manager Company: K4Connect Location: Morrisville, NC K4Connect is the leading provider of innovative technology solutions that empower senior living communities by streamlining staff operations and enhancing quality of life for residents. Providing cutting-edge technology, we strive to create intuitive and integrated solutions that...
-
Sustainability Success Manager
21 hours ago
Morrisville, North Carolina, United States Lenovo Full timeAbout LenovoWe are a global technology leader, driven by a philosophy of constant progress and innovation. Our commitment to sustainability is at the forefront of our business strategy, as we strive to tackle global challenges and create a more inclusive, trustworthy, and smarter future for everyone.Job SummaryWe are seeking a passionate and enthusiastic...
-
Client Success Strategist
4 days ago
Morrisville, North Carolina, United States Varonis Full timeCustomer Success Manager Job Overview The Customer Success Manager is responsible for collaborating with Varonis clients to enhance retention, drive renewals, ensure customer satisfaction, and promote growth. This role is highly visible and requires exceptional relationship management capabilities along with technical expertise. The Customer Success Manager...
-
Client Success Strategist
3 days ago
Morrisville, North Carolina, United States Varonis Full timePosition OverviewThe Customer Success Manager plays a pivotal role in collaborating with Varonis clients to enhance retention, renewals, satisfaction, and overall growth. This position is highly visible and customer-centric, necessitating exceptional relationship management capabilities and technical expertise. The Customer Success Manager will engage with...
-
Client Success Strategist
1 week ago
Morrisville, North Carolina, United States Varonis Full timePosition OverviewThe Customer Success Manager is tasked with collaborating with Varonis clients to enhance retention, ensure renewals, boost customer satisfaction, and facilitate growth. This prominent, client-facing position demands exceptional relationship management capabilities and a solid technical foundation. The Customer Success Manager will partner...
-
Morrisville, North Carolina, United States Marvell Semiconductor Full timeAbout MarvellMarvell's semiconductor innovations serve as the fundamental components of the data infrastructure that connects our global community. Our pioneering technology is driving advancements across various sectors, including enterprise, cloud, AI, automotive, and telecommunications.At Marvell, you have the opportunity to make a significant impact on...
-
Customer Service
3 days ago
Morrisville, United States Public Storage Full timeJob DescriptionJob DescriptionCompany DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $13.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Employees become eligible for Full-time Benefits by working an...
-
Sr. Customer Program Manager
2 months ago
Morrisville, United States Lenovo Full timeDescription and Requirements About Our Team Lenovo’s Cloud Service Provider (CSP) Segment is seeking a qualified Customer Program Manager (CPM) whose primary mission is to lead Account Core team to manage the new business opportunity, RFP bidding, contract, customer score card, QBR/QTR and account-based initiatives, starting from Early...
-
Customer Service Representative
3 weeks ago
Morrisville, United States KB Home Full timeAbout KB Home KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to...
-
Customer Care Associate
1 week ago
Morrisville, North Carolina, United States TruGreen Full timeTruGreen Client Support SpecialistOverview: As a vital member of our team, the Client Support Specialist plays a crucial role in ensuring customer satisfaction and fostering long-term relationships.Dedication to Excellence: Upholding high standards in every interaction.Key Contributor: Your efforts directly influence the success of our organization.Impactful...
-
Customer Engagement Admin
2 months ago
Morrisville, United States Lenovo Full timeGeneral Information Req # WD00068406 Career area: Marketing Country/Region: United States of America State: North Carolina City: Morrisville Date: Friday, July 12, 2024 Working time: Full-time Additional Locations: * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do....
-
Customer Engagement Consultant
1 week ago
Morrisville, North Carolina, United States Mattress Warehouse Full timeAbout Mattress Warehouse:At Mattress Warehouse, we empower our team members to advance their careers while making a significant impact daily. As one of the leading and rapidly expanding bedding retailers in the United States, we are committed to enhancing lives through quality sleep. We provide top-notch products and outstanding service to our customers...
-
Airline Customer Service Agent
2 months ago
Morrisville, United States Pacific Aviation Full timeHourly Pay $17.00 per hourShift requirement availability Days - Monday, Tuesday, Thursday, Friday , Saturday Between the hours : 1230 noon - 5:00 pm Bilingual Preferred English/German English/Indian Languages Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Urdu Are you craving a career that's as dynamic and diverse as you are?Join the High-Flying...
-
Airline Customer Service Agent
3 months ago
Morrisville, United States Pacific Aviation Full timeJob DescriptionJob DescriptionHourly Pay $17.00 per hourShift requirement availabilityDays - Monday, Tuesday, Thursday, Friday , SaturdayBetween the hours : 1230 noon - 5:00 pmBilingual PreferredEnglish/GermanEnglish/Indian LanguagesHindi, Bengali, Marathi, Telugu, Tamil, Gujarati, UrduAre you craving a career that’s as dynamic and diverse as you are?Join...
-
Customer Service Representative
1 week ago
Morrisville, Vermont, United States Union Bank Full timeJob OverviewAbout Union BankUnion Bank, established in 1891, is one of Vermont's oldest independent community banks, renowned for its commitment to fostering the success of both our clients and the communities we serve. We provide a comprehensive range of financial services, including commercial, retail, municipal, and asset management solutions across...
-
Product Marketing Manager, AI Solutions
11 hours ago
Morrisville, United States Lenovo Full timeAbout the RoleLenovo's Infrastructure Solutions Group (ISG) is seeking a Product Marketing Manager to lead our outbound product marketing activities for AI solutions. As a key member of our team, you will be responsible for positioning and promoting our AI products and solutions to strengthen our brand and drive sales.Key ResponsibilitiesDevelop and execute...