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Customer Engagement Admin
2 months ago
Req #
WD00068406
Career area:
Marketing
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, July 12, 2024
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .
Description and Requirements
The Customer Engagement Admin & Operations role is needed to assist in the planning and execution of all aspects of business-to-business briefings and events produced by Lenovo's ISG Customer Engagement team. Responsibilities also include event marketing, collaboration with our agency partners and budget management to support a quality customer experience across virtual and in-person events and briefings.
Responsibilities:
- Support a compelling and distinct brand experience at our briefing center, via our virtual implementation (creative, layout) and onsite experience.
- Manage agency partners and scope of work in support of Lenovo events and briefings.
- Adhere to event and briefing deadlines and assist in developing plans and checklists.
- Arranges and manages speakers, presenters and SME participation, and coordinates calendars to ensure flawless execution.
- Coordinate event and briefing schedules with our Briefing Manager tool.
- Ability to coordinate multiple briefings / events with prescriptive attention to detail and deadlines.
- Develops and maintains briefing-related web presence.
- Coordinates with extended teams to communication calendar and enablement for upcoming briefings and events.
- Update and maintain the briefing checklist to ensure that execution of all briefing activities are smooth and quality meets or exceeds expectations.
- Effectively collaborates with and provides information to multiple internal and external persons.
- Manage within an established budget and become familiar with procurement, Anaplan and the budget management process.
- Capture and provide proof-of-execution for partner funding programs.
- Maintain a regular reporting cadence for ISG activities.
- Develop a working knowledge of Lenovo's infrastructure portfolio.
- Bachelor's degree
- Strong verbal and written communication skills
- Microsoft Office 365 skills including Teams, Excel, and PowerPoint skills required.
- 1+ years experience in an administrative or operations role, briefing center, or execution of industry events.
- During briefings and in-person events must have the willingness to work flexible hours.
- Ability to travel when required (approximately 5%).
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
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