Senior Digital Product Manager

3 days ago


Rocklin, United States First Tech Credit Union Full time

DescriptionThe Senior Digital Product Manager, CRM works independently to manage complex digital product lifecycles, including product vision and strategy, go-to-market plans, development, positioning, launch and messaging.Here's what you can expect from the job and what you need to be successful:Job DutiesEstablish and drive digital product vision and strategy, including go-to-market plans, positioning and messagingBuild, manage and prioritize an actionable product roadmap to support our goals and strategies, in collaboration with other Product Managers, business partners, and third party vendorsLead business units to gather, manage, and prioritize market/member requirements, acting as a member advocateLead internal partners, including Scrum and Engineering teams to ensure frictionless end to end release managementLead internal team Product Manager meetings, as requiredCollaborate with technical teams to deliver the best member and employee experienceLeverage user feedback from various channels, competitive analysis, and technology trends to lead and oversee the development of member-centric productsCreate product personalization strategies to improve member stickiness and increase member life time valueEstablish, monitor and measure KPIs to drive product successMentor other Product Managers on a day to day basisEssential SkillsMinimum 6 years experience in a digital product management role including some experience gathering user requirements, and building/deploying digital products, preferably in the financial services industryAdvanced knowledge of Scrum AgileExperience with personalization of customer facing products to improve stickiness and product depthExperience with Pega or a customer analytic CRM strongly preferredExperience with design-thinking best practices and testing to deliver digital products and experiencesAbility to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demandsStrong business communication skills; able to write/speak clearly and professionally for a variety of audiencesAbility to create and deliver engaging presentations tailored to diverse audiencesAbility to establish and maintain strong relationships with internal and external stakeholdersDistinctive problem solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data and industry trendsFamiliarity with Atlassian Suite including Jira and ConfluenceWorking knowledge of Microsoft Office SuiteMinimum Education: Bachelors degree in Business, Computer Science, Statistics, Marketing or a related fieldCertification/License: Scrum Agile Certification and Pega Decisioning Architect Certification is preferredLocation: Hillsboro, OR 97124 | San Jose, CA 95134 | Rocklin, CA 95765 (HYBRID)Target Compensation in Hillsboro, OR: $117k - $130k annually + annual bonusTarget Compensation in Rocklin, CA 95765: $130k - $150k annually + annual bonusTarget Compensation in San Jose, CA 95134: $145k - $165k annually + annual bonusBenefits options include:Traditional medical, dental, and vision coverage401K matching up to 5% per pay periodAccrue up to 17 days of Paid Time Off your first year of employment11 paid federal holidaysSpecial employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)What makes First Tech different? Click here to learn more First Tech is not currently offering Visa sponsorship for this position#LI-KW1


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