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Consumer Lending Process Manager Sr.

4 months ago

Rocklin, United States The Ladders Full time
Description

The Consumer Lending Senior Process Manager coordinates, prioritizes, assigns and analyzes business process improvement requests and implements in partnership with leadership and other business units, ensuring regulatory compliance.

Here's what you can expect from the job and what you need to be successful:

Job duties:
  • Coordinate, prioritize, assign and analyze business process/workflow requests with the objective of improvement and/or automation
  • Analyze complex business process/workflows, identifying and implementing improvements
  • Coordinate and report on business process issues, determine and implement resolutions
  • Be the liaison between the Consumer Lending, project teams, and digital product teams; help the business unit determine the best input to new projects/releases
  • Develop process maps for new and existing processes
  • Lead in system changes and documentation change requirements, presenting as required to the appropriate stakeholders
  • Coordinates workflow with other Process Managers as required
  • Act as a subject matter expert, mentoring Process Managers on a day to day basis
Essential Skills:
  • Minimum 5 years' experience in project coordination, with a minimum of 3 years exposure to a consumer lending environment
  • Minimum 5 years' experience in financial services
  • Knowledge of project life cycle, knowledge of process change methodologies
  • Excellent verbal and written communication skills; able to express ideas concisely and logically
  • Ability to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical teams, and member support teams
  • Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
  • Ability to foster strong internal and external business relationships
  • Strong attention to detail and ability to complete tasks with accuracy
  • Strong analytical and problem solving skills
  • Comprehensive understanding of the entire loan process, from application to disbursement
  • Strong knowledge of financial institution regulations including Reg B, Reg Z, FACTA, FCRA & SCRA
  • Strong knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
  • Certification/License: Certified Professional in Business Process Management (BPMP) preferred
Location: Hillsboro Corporate Office OR Rocklin Corporate Office (HYBRID)

Target Compensation in Hillsboro, OR: $82,000 to $94,000 annually + annual bonus

Target Compensation in Rocklin, CA: $90,000 to 104,000 annually + annual bonus

Benefits options include:
  • Traditional medical, dental, and vision coverage
  • 401K matching up to 5% per pay period
  • Accrue up to 17 days of Paid Time Off your first year of employment
  • 11 paid federal holidays
  • Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

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First Tech is not currently offering Visa sponsorship for this position

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