Current jobs related to Contact Center Program Manager Ii - Rocklin - First Technology Federal Credit Union
-
Senior Contact Center Manager
3 weeks ago
Rocklin, California, United States First Technology Federal Credit Union Full timeJob SummaryWe are seeking a highly experienced and skilled Senior Contact Center Manager to lead our team of Sales and Service Representatives at First Technology Federal Credit Union. The ideal candidate will have a proven track record of success in a fast-paced contact center environment and will be responsible for overseeing the day-to-day activities of...
-
Contact Center Operations Manager
2 weeks ago
Rocklin, California, United States First Technology Federal Credit Union Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Center Manager to lead our team of customer service representatives. As a key member of our organization, you will be responsible for managing the day-to-day activities of our fast-paced inbound call center, ensuring exceptional customer experiences and driving business growth.Key...
-
CXC Program Manager II
4 weeks ago
Rocklin, California, United States First Technology Federal Credit Union Full timePosition Overview: The CXC Program Manager II serves as a vital link for the Contact Experience Center (CXC) across various enterprise functions, ensuring the channel's preparedness and enhancing processes related to products, projects, and communication.Key Responsibilities:Oversee intricate CXC programs and provide support, including indirect management of...
-
Senior Manager, Contact Center Sales Leader
7 days ago
Rocklin, California, United States First Technology Federal Credit Union Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager, Contact Center Sales to lead our fast-paced and multifaceted inbound call center. As a key member of our leadership team, you will be responsible for managing the day-to-day activities of the contact center, leading a team of Representatives both on-site and remote.Key...
-
Senior Manager, Contact Center Sales and Service
2 weeks ago
Rocklin, California, United States First Technology Federal Credit Union Full timeJob SummaryWe are seeking a highly experienced and skilled Senior Manager, Contact Center Sales and Service to lead our fast-paced and multifaceted inbound call center. As a key member of our team, you will be responsible for managing a team of Representatives, both on-site and remote, and driving business results through effective leadership and strategic...
-
Senior Manager, Contact Center Sales Leader
5 days ago
Rocklin, California, United States First Technology Federal Credit Union Full timeJob SummaryThe Senior Manager, Contact Center Sales & Service is responsible for leading a high-performing team of Representatives in a fast-paced, multifaceted inbound call center. This role requires strong leadership and management skills, as well as the ability to analyze data and drive strategic direction.Key ResponsibilitiesLead cross-functional...
-
Rocklin, California, United States First Technology Federal Credit Union Full timeJob SummaryThe Senior Manager, Contact Center Sales & Service is responsible for leading a high-performing team of Representatives in a fast-paced, multifaceted inbound call center. This role requires strong leadership and management skills, as well as the ability to analyze data and drive strategic direction.Key ResponsibilitiesLead cross-functional...
-
Senior Manager, Contact Center Sales and Service
3 weeks ago
Rocklin, California, United States First Technology Federal Credit Union Full timeJob SummaryWe are seeking a highly experienced and skilled Senior Manager, Contact Center Sales and Service to lead our fast-paced and multifaceted inbound call center. As a key member of our leadership team, you will be responsible for managing a team of Representatives both on-site and remote, driving business growth, and delivering exceptional customer...
-
Senior Manager, Contact Center Sales
4 weeks ago
Rocklin, United States First Technology Federal Credit Union Full timeDescription The Senior Manager, Contact Center (CC) Sales & Service manages the day to day activities of a fast paced, multifaceted inbound call center, leading a team of Representatives both on site and remote.Primary Responsibilities:Lead enterprise-wide cross-functional meetings on behalf of the Director and effectively lead through change management in...
-
Rocklin, California, United States First Tech Credit Union Full timeJob Summary:The Senior Manager, Contact Center Sales & Service at First Tech Credit Union leads a high-performing team of Representatives in a fast-paced, multifaceted inbound call center. Key Responsibilities:Lead Enterprise-Wide Sales and Service Initiatives: Develop and execute strategies to drive sales growth and exceptional customer service.Manage a...
-
Customer Experience Analyst
4 months ago
Rocklin, United States Gap Inc. Full timePosted on: February 11, 2022 | Job#: R26693-RCC **Customer Experience Analyst - Contact Center** Full time | 3830 Atherton Drive, Rocklin, California, United States of America 95765 Well send you to our application portal to get started. **About Gap Inc.** Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has...
-
Sales and Service Center Manager
4 weeks ago
Rocklin, California, United States First Tech Federal Credit Union Full timePosition Overview:The Sales and Service Center Manager is responsible for overseeing the daily operations of a dynamic inbound call center environment. This role focuses on guiding and nurturing a team of Sales and Service Representatives dedicated to fostering and enhancing customer relationships while delivering outstanding service.Key...
-
Medical Assistant II
3 days ago
Rocklin, California, United States Sutter Health Full timeJob SummaryJob Title: Medical Assistant IIJob Summary: We are seeking a highly skilled Medical Assistant II to join our team at Sutter Health. As a Medical Assistant II, you will provide clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks.Key...
-
Medical Assistant II
13 hours ago
Rocklin, California, United States Sutter Health Full timeJob SummaryWe are seeking a highly skilled Medical Assistant II to join our team at Sutter Health. As a Medical Assistant II, you will provide clinical and clerical support to providers and members of the patient care team(s) by performing a variety of back office and patient-related tasks.Key ResponsibilitiesProvides clinical support to providers and...
-
Medical Assistant II
2 days ago
Rocklin, California, United States Sutter Health Full timeJob SummarySutter Health is seeking a highly skilled Medical Assistant II to provide clinical and clerical support to providers and members of the patient care team(s). This role involves performing a variety of back office and patient-related tasks to support the delivery of high-quality patient care.Key ResponsibilitiesProvides clinical support to...
-
Construction Specialist I, II, or III
3 weeks ago
Rocklin, California, United States Astound Broadband Powered by Wave Full timeJob SummaryAstound Broadband Powered by Wave is seeking a skilled Construction Technician I, II, or III to join our team. As a key member of our construction team, you will be responsible for performing various installation and maintenance tasks to ensure the delivery of high-quality services to our customers.Key ResponsibilitiesInstallation and Maintenance:...
-
Cost Accountant II
2 weeks ago
Rocklin, California, United States Forgen Full timeAbout the RoleForgen is seeking a highly skilled Cost Accountant II to join our team. As a key member of our financial team, you will be responsible for monitoring the financial progress of projects, computing operating fixed and variable costs, and comparing such costs to budgets.Key ResponsibilitiesFinancial Analysis: Monitor project financial progress,...
-
Cost Accountant II
2 weeks ago
Rocklin, California, United States Forgen Full timeAbout the RoleWe are seeking a highly skilled Cost Accountant II to join our team at Forgen. As a key member of our accounting department, you will be responsible for monitoring the financial progress of projects, computing operating fixed and variable costs, and comparing such costs to budgets.Key ResponsibilitiesEmbody Forgen's Core Values in all aspects...
-
Construction Specialist I, II, or III
3 weeks ago
Rocklin, California, United States Astound Broadband Powered by Wave Full timeAbout the RoleAstound Broadband Powered by Wave is seeking a skilled Construction Specialist I, II, or III to join our team. As a key member of our construction team, you will be responsible for performing various installation and construction tasks to ensure the delivery of high-quality services to our customers.Key ResponsibilitiesInstallation and...
-
Information Security Engineer II
2 weeks ago
Rocklin, United States First Technology Federal Credit Union Full timeDescription The Information Security Engineer II assesses IT security architecture to determine areas of vulnerability or flawed design and address/resolve issues as appropriate. This position also administers controls and performs assessments to prevent security events. Here's what you can expect from the job and what you need to be successful: Job...
Contact Center Program Manager Ii
4 months ago
The Contact Program Manager II represents the Contact Experience Center (CXC) channel across enterprise functions and activities and ensures channel readiness, improving the routines related to process, products, projects, initiatives, and communication.
Here's what you can expect from the job and what you need to be successful:
**Job Duties**:
- Manage complex CXC programs and support, including indirect management of SLA/SOW, partnering with other applicable business units (such as Card Services, Consumer Lending and Digital Products)
- Identify, analyze, and escalate red flags or issues, resolving or communicating to leadership as appropriate
- Develop and implement an internal communication program that successfully engages CXC employees internally and communicates the CXC priorities to other business units
- Develop a prioritized list of optimization opportunities for members and CXC employees (including member sentiment enhancement and employee satisfaction); actively leverage internal and organizational resources to escalate, solve-for, and execute
- Leverage and collaborate with other Program Managers across the enterprise to create alignment and consistency in communication and processes
- Actively participate in projects and initiatives; support/coordinate user testing as required; present recommendations to leadership as appropriate
- Drive CXC functions including quality assurance, training and workforce management, as required
- Lead in the creation of business cases, plans, strategies and project justifications
- Participate in optimizing vendor relationships, as assigned
- Participate in training and orientation of new Program Managers
**Essential Skills**:
- ** Minimum Education**:Bachelor’s degree is preferred
- ** Certification/License**: PMP, Six Sigma Certification or scrum certifications are preferred
- Minimum 4 years’ experience in program, systems or project management, preferably in the financial services industry
- Ability to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical, and member support teams
- Ability to deliver effective stakeholder presentations to both peer and executive level audiences
- Ability to create and deliver a business plan and strategy
- Ability to foster strong internal and external business relationships
- Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
- Highly organized with proven expertise in prioritizing and managing multiple projects simultaneously to meet deadlines without sacrificing quality
- Strong analytical and problem solving skills; ability to resolve complex issues with mínimal direction
- Strong knowledge of Microsoft Office Suite; including Microsoft Project and Visio
**Location**: Rocklin Corporate Office, Rocklin, CA 95677 (HYBRID)
**Target Compensation in Rocklin, CA**:$86,000 to $96,000 annually + annual bonus
**Benefits options include**:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Flexible Time Off
- 11 paid federal holidays
**What makes First Tech different? Click**
**here**
**to learn more**
**First Tech is not currently offering Visa sponsorship for this position**
**#FT123**
**#FTFCC
