Current jobs related to Customer Success Executive - Minneapolis - Siteimprove
-
Customer Success Executive
2 months ago
Minneapolis, Minnesota, United States National Diversity Network Full timeThe Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing to participate in...
-
Customer Success Manager
3 weeks ago
Minneapolis, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
3 months ago
Minneapolis, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Specialist
2 months ago
Minneapolis, United States Wolters Kluwer Full timeIdeal candidate will be located in Minneapolis, MN. Uncapped commission potential. The Customer Success Specialist is a quota-carrying team member responsible for working with customers across industries to drive adoption, pursue renewals and up-sell opportunities in the customers’ existing product lines. The Customer Success Specialist is responsible for...
-
Customer Success Specialist
3 months ago
Minneapolis, United States VuMedi Inc. Full timeJob DescriptionJob DescriptionAbout The Role:VuMedi's Customer Success Specialist works alongside our Customer Success Directors and is entrusted with supporting the relationships of VuMedi's Industry Partners. The CSS is responsible for managing multiple customer deliverables, launching and delivering our customers programs efficiently and...
-
Customer Success Manager II
2 months ago
Minneapolis, Minnesota, United States National Diversity Network Full timeCustomer Success Manager II - Fashion & Sporting GoodsUS-MN-MinneapolisJob ID: Type: Regular# of Openings: 1Category: Customer SuccessSPS Commerce, IncOverviewWe are looking to add a Customer Success Manager II (CSM II) to join our Fashion & Sporting Goods team. As a CSM II, you will be responsible for ensuring an outstanding customer experience throughout...
-
Customer Success Manager
4 days ago
Minneapolis, Minnesota, United States VuMedi Inc. Full timeAbout the Role:VuMedi Inc. is a leading healthcare education platform for doctors worldwide. We are seeking a skilled professional to join our team as a Customer Success Manager to help us continue to be the best digital video resource for physicians as they look for new ways to improve patient care.Key Responsibilities:Build Meaningful Relationships:...
-
Customer Success Manager
4 days ago
Minneapolis, United States VuMedi Inc. Full timeJob DescriptionJob DescriptionCustomer Success ManagerVuMedi is the leading healthcare education platform for doctors worldwide. We are seeking a Customer Success Manager to help VuMedi continue to be the best digital video resource for physicians as they look for new ways to improve patient care.About The Role:VuMedi's Customer Success Managers (CSMs)...
-
Customer Success Manager
2 days ago
Minneapolis, United States VuMedi Full timeVuMedi is the leading healthcare education platform for doctors worldwide. We are seeking a Customer Success Manager to help VuMedi continue to be the best digital video resource for physicians as they look for new ways to improve patient care. About The Role: VuMedis Customer Success Managers (CSMs) are entrusted with the relationships, strategy, and...
-
Customer Success Manager
2 days ago
Minneapolis, United States Vumedi Full timeVuMedi is the leading healthcare education platform for doctors worldwide. We are seeking a Customer Success Manager to help VuMedi continue to be the best digital video resource for physicians as they look for new ways to improve patient care.About The Role:VuMedi’s Customer Success Managers (CSMs) are entrusted with the relationships, strategy, and...
-
Customer Success Manager
2 months ago
Minneapolis, Minnesota, United States Talon Full timeABOUT THE TEAM:As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and...
-
Senior Customer Success Manager
3 weeks ago
Minneapolis, United States ResMed Full timeYou could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over...
-
Manager, Customer Success Management
4 weeks ago
Minneapolis, United States Staffbase Full timeAbout Staffbase In a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and...
-
Manager, Customer Success Management
2 months ago
Minneapolis, Minnesota, United States Staffbase Full timeAbout StaffbaseIn a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and...
-
Customer Success Manager
2 weeks ago
Minneapolis, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
-
Client Success Account Executive
3 days ago
Minneapolis, Minnesota, United States Inovalon Full timeCompany Overview: Inovalon is a leader in technology and data solutions, dedicated to transforming the healthcare landscape for improved outcomes and economic efficiency. Our commitment to customer success drives our mission to enhance healthcare delivery.Position Summary: The Customer Success Account Manager is an integral part of the Customer Experience...
-
Client Success Account Executive
3 days ago
Minneapolis, Minnesota, United States Inovalon Full timeCompany Overview: Inovalon, established in 1998, is dedicated to leveraging technology and data to transform the healthcare landscape, enhancing both outcomes and economic efficiency. Our commitment is to empower our clients, ensuring their success translates into improved healthcare for all.Position Summary: The Customer Success Account Manager plays a...
-
Sales Executive
3 months ago
Minneapolis, United States Global Executive Solutions Group Full timeReporting to the Vice President of Sales of a non-asset-based organization headquartered in the United States. Our client is a financially stable US-based organization in business for over 25 years. They specialize in international supply chain optimization tools and shipping solutions to include air, ocean, and project freight.The Sales Executive will be...
-
Customer Success Specialist
2 months ago
Minneapolis, United States Cuneo Advertising Full timeWe have nothing of greater value than our people. For over 40 years, we have built strong teams of confident, creative people with a high degree of initiative, discipline, and respect. We respect the uniqueness of every individual and encourage everyone to strive to make a difference in their own lives and the experiences of our clients! What We Offer! ...
-
Customer Success Manager
2 weeks ago
Minneapolis, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
![Siteimprove](https://media.trabajo.org/img/noimg.jpg)
Customer Success Executive
1 month ago
The Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing to participate in promotional projects such as case studies, testimonials, and reference requests. The primary goal of this role is to ensure the Customer is successfully and continuously finding value with their subscription in a manner that is mutually beneficial to both the Customer and to Siteimprove. By combining your understanding of the Customer s definition of success with your expertise in the Siteimprove offerings you will advise our Customers on how they can realize value and best leverage their solutions and services. Doing so time and again will result in you being a trusted advisor and strategic partner for our Customers and their go-to contact for all things Siteimprove. This will also result in other Siteimprove departments looking to you for knowledge about our Customers which you will be willing and able to provide
What you will be doing
Manage the entire customer lifecycle from post-implementation to retention & expansion
Manage a scaled portfolio & identify key industry trends and opportunities to impact customers at scale
Meet and exceed overall Customer gross and net retention goals with assigned customers.
Work with Customers to understand business objectives, or other key performance indicators, and aid the Customer in achieving their definition of success.
Utilize all available methods and tools for indications of improving or failing Customer health and respond accordingly. Examples include employing risk mitigation tactics or providing expansion leads to the Sales team
Work cross-functionally with key stakeholders in sales, renewals management, services, and marketing
Actively participate in knowledge-sharing activities, including but not limited to process improvements and Customer and industry trends. Provide feedback that will improve how Siteimprove works with our Customers.
Maintain practitioner-level knowledge of customer industries as well as product features, advantages, benefits, contract details, and selling points for effective communication.
Advocate on behalf of the Customer to other departments to ensure Customer needs are met
Keep up-to-date information, status, documentation, and other pertinent details of assigned Customers in Siteimprove s Customer Success tool.
Attend meetings and other company functions necessary to perform duties
Performs other related duties as assigned
What we will require of you
You embody our core values: You are people-centric. You are customer-focused. You embrace and drive change. You have a passion to succeed. You find value in diversity and inclusion.
Minimum 3 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention.
What we will love about you
Software-as-a-Service (SaaS) experience in a B2B Martech environment
Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks
Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods
Proven Customer focus experience ensuring the Customer perspective is a driving force behind business decisions and activities
Excellent problem-solving and creative thinking skills
Proven ability to be a business advisor by creating valuable business partnerships with Customers
Proven track record of delivering measurable results
Excellent verbal and written communication skills working in a professional environment
Strong collaboration and teambuilding skills
Excellent, time management, organizational, and planning skills
Ability to multi-task and adapt to a fast-paced environment
Knowledge of and/or experience with a CRM tool
High-level knowledge of Digital Content Creation, accessibility, Search Engine Optimization, and Digital Analytics
Experience with screen share software
Familiarity with HTML or web content management is a plus
In addition, we hope you will appreciate:
Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member, 10 paid holidays, and two Give Back Days
Comprehensive benefits: National medical plan, dental, vision, paid maternity leave, paid paternity leave, HSA, Flex, employer-sponsored short-term, long-term disability, discounts to volunteer plans to meet your family needs, and more
Prepare for the future: 401(k) with a company match to provide a better future in your retirement years.
Base pay will depend on the position, individual qualifications, market, and other operational business needs.
#J-18808-Ljbffr