Current jobs related to Customer Success Manager - Minneapolis - VuMedi Inc.

  • Customer Success Manager

    2 weeks ago

    Minneapolis, Minnesota, United States Genesys Cloud Services, Inc. Full time

    Customer Success ManagerGenesys Cloud Services, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for establishing and maintaining long-term relationships with our enterprise customers, ensuring their success with our Genesys Cloud platform.Key Responsibilities:Manage a...

  • Customer Success Manager

    4 weeks ago

    Minneapolis, Minnesota, United States VuMedi Full time

    About VuMediVuMedi is a leading healthcare education platform that empowers doctors worldwide to improve patient care. We're seeking a Customer Success Manager to help us continue to be the best digital video resource for physicians.The RoleAs a Customer Success Manager, you'll be responsible for building meaningful relationships with our customers,...

  • Customer Success Manager

    1 week ago

    Minneapolis, Minnesota, United States Inovalon Full time

    Job DescriptionInovalon is a leading provider of data-driven solutions for the healthcare industry. We are seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a strong background in customer relationship management, with a proven track record of driving growth and adoption of our products and services. As a...

  • Customer Success Manager

    3 days ago

    Minneapolis, Minnesota, United States Inovalon Full time

    Job DescriptionInovalon is a leading provider of data-driven solutions for the healthcare industry. We are seeking a highly skilled Customer Success Manager to join our team.The ideal candidate will have a strong background in customer relationship management, with a proven track record of driving adoption and outcomes for clients. As a Customer Success...

  • Customer Success Manager

    2 months ago

    Minneapolis, United States Vumedi Full time

    VuMedi is the leading healthcare education platform for doctors worldwide. We are seeking a Customer Success Manager to help VuMedi continue to be the best digital video resource for physicians as they look for new ways to improve patient care.About The Role:VuMedi’s Customer Success Managers (CSMs) are entrusted with the relationships, strategy, and...

  • Customer Success Manager

    2 months ago

    Minneapolis, United States VuMedi Full time

    VuMedi is the leading healthcare education platform for doctors worldwide. We are seeking a Customer Success Manager to help VuMedi continue to be the best digital video resource for physicians as they look for new ways to improve patient care. About The Role: VuMedis Customer Success Managers (CSMs) are entrusted with the relationships, strategy, and...

  • Customer Success Manager

    2 months ago

    Minneapolis, Minnesota, United States VuMedi Inc. Full time

    About the Role:VuMedi Inc. is a leading healthcare education platform for doctors worldwide. We are seeking a skilled professional to join our team as a Customer Success Manager to help us continue to be the best digital video resource for physicians as they look for new ways to improve patient care.Key Responsibilities:Build Meaningful Relationships:...

  • Customer Success Manager

    7 days ago

    Minneapolis, Minnesota, United States Inovalon Full time

    Job DescriptionInovalon is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Management team, you will be responsible for ensuring our customers achieve their desired outcomes while using our products and services.Key Responsibilities:Develop and execute comprehensive strategic account plans to drive...

  • Senior Manager, Customer Success

    3 weeks ago

    Minneapolis, Minnesota, United States MongoDB Full time

    Customer Success Manager, EnterpriseMongoDB is seeking an experienced Customer Success Manager to lead our Enterprise Customer Success program in the North region. As a key member of our Customer Success team, you will be responsible for driving customer retention, expansion, and satisfaction across our enterprise customer base.Key Responsibilities:Recruit,...

  • Customer Success Account Manager

    7 days ago

    Minneapolis, Minnesota, United States DocuSign Full time

    Job Title: Customer Success Account ManagerJob Summary:We are seeking a highly motivated and experienced Customer Success Account Manager to join our team at DocuSign. As a Customer Success Account Manager, you will be responsible for owning a portfolio of accounts and renewals in an assigned territory. Your primary goal will be to drive customer adoption,...

  • Customer Success Manager

    3 weeks ago

    Minneapolis, United States Pearson Education Services Full time

    The Enterprise Customer Success Manager role is crucial for ensuring our customers achieve success with Pearsons Workforce Skills products. Your main focus as a CSM will be ensuring that our largest customers using the Credly platform achieve their Manager, Enterprise, Customer Engagement, Project Management, Customer, Education, Business Services

  • Customer Success Manager

    3 weeks ago

    Minneapolis, United States Pearson Full time

    The Enterprise Customer Success Manager role is crucial for ensuring our customers achieve success with Pearson's Workforce Skills products. Your main focus as a CSM will be ensuring that our largest customers using the Credly platform achieve their goals and outcomes. You will do this by building strong relationships with customers and internal Pearson...

  • Customer Success Manager

    4 weeks ago

    Minneapolis, United States Pearson Full time

    The Enterprise Customer Success Manager role is crucial for ensuring our customers achieve success with Pearson’s Workforce Skills products. Your main focus as a CSM will be ensuring that our largest customers using the Credly platform achieve their goals and outcomes. You will do this by building strong relationships with customers and internal Pearson...

  • Senior Manager, Customer Success Lead

    3 days ago

    Minneapolis, Minnesota, United States MongoDB Full time

    Job Title: Senior Manager, Customer Success LeadJob Summary:MongoDB is seeking an experienced Senior Manager, Customer Success Lead to join our Enterprise North region. As a key member of our Customer Success team, you will be responsible for leading a team of managers who work directly with our customers to deliver exceptional results and drive business...

  • Customer Success Manager

    2 months ago

    Minneapolis, United States Jamf Holding Corp. Full time

    At Jamf, people are at the core of everything we do. We do whats right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizat Manager, Customer Engagement, Retail, Customer, Technology, Management

  • Customer Success Manager

    1 week ago

    Minneapolis, Minnesota, United States Trane Technologies Full time

    Job Summary: We are seeking a highly skilled Strategic Account Customer Experience Manager to join our team at Trane Technologies. In this role, you will be responsible for developing service strategies for large national accounts with multiple locations across North America. You will work closely with the Strategic Account Vertical Market Manager to...

  • Customer Success Manager

    4 days ago

    Minneapolis, Minnesota, United States Trane Technologies Full time

    Job Summary:In coordination with the Strategic Account Vertical Market Manager, the Strategic Account Customer Experience Manager will be responsible for developing service strategies for large national accounts with multiple locations across North America.Responsible for managing the technical service support and training requirements of assigned Strategic...

  • Customer Success Specialist

    4 months ago

    Minneapolis, United States Wolters Kluwer Full time

    Ideal candidate will be located in Minneapolis, MN. Uncapped commission potential. The Customer Success Specialist is a quota-carrying team member responsible for working with customers across industries to drive adoption, pursue renewals and up-sell opportunities in the customers’ existing product lines. The Customer Success Specialist is responsible for...

  • Customer Success Manager

    1 week ago

    Minneapolis, Minnesota, United States Trane Technologies Full time

    Job SummaryIn this role, you will work closely with the Strategic Account Vertical Market Manager to develop service strategies for large national accounts with multiple locations across North America. Your primary responsibility will be to manage the technical service support and training requirements of assigned Strategic Accounts and Thermo King Dealers...

  • Customer Success Advocate

    1 month ago

    Minneapolis, Minnesota, United States Trelleborg Group Full time

    Job Title: Customer Success AdvocateWe are seeking a highly skilled Customer Success Advocate to join our team at Trelleborg Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and driving business growth through strategic account management.Key Responsibilities:Develop and maintain strong...

Customer Success Manager

2 months ago

Minneapolis, United States VuMedi Inc. Full time
Job DescriptionJob Description

Customer Success Manager

VuMedi is the leading healthcare education platform for doctors worldwide. We are seeking a Customer Success Manager to help VuMedi continue to be the best digital video resource for physicians as they look for new ways to improve patient care.

About The Role:

VuMedi's Customer Success Managers (CSMs) are entrusted with the relationships, strategy, and well-being of our customers. The CSMs make data-driven decisions to help our customers grow their business with VuMedi and ultimately improve patient care. In this role, you will be expected to educate our Customers on best practices in the industry and be a trusted advisor. Great CSMs for VuMedi make well-informed decisions each day in an independent manner and are hyper-focused on delivering value.

Why Work at VuMedi:

  • Career changing opportunity to help build a healthcare start-up with an exponentially growing viewership
  • Make a direct impact on company growth
  • Be a part of a company that is beloved by doctors and improves patient care every day

What You'll Do:

  • Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals and making impactful recommendations
  • Partner with customers to develop strategy for higher visibility and ROI on the platform
  • Enable customers to become VuMedi experts and understand the value in their analytics
  • Lead the development, management and execution of VuMedi's customer programs, tracking to deadlines, communicating updates and delivering above customer expectations
  • Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
  • Maintain detailed CRM records to document customer status and updates
  • Achieve/exceed renewal rate target across assigned accounts
  • Conduct regular business reviews and lead presentations to key stakeholders to effectively communicate ROI and reinforce value proposition
  • Be an industry expert and partner cross-functionally to solution and advocate on behalf of your customers
  • Collaborate with internal teams to ensure customer requirements and goals are met

How you can do more than account management:

  • Provide product input based on customer feedback
  • Drive community traffic by advocating industry trends to the education team
  • Help promote a great culture

About You:

  • 5+ years customer success or account management experience
  • You are highly consultative, business savvy, and have excellent analytical skills as well as the ability to understand complex data and make data-driven decisions
  • You have excellent verbal and written communication skills
  • You have managed people previously and you have the patience and devotion to be a great mentor
  • You are detail-oriented and have experience managing complex projects with multiple deliverables and key stakeholders
  • You are technically-savvy, understand data integration and enjoy learning new systems
  • You are eager to learn about the evolving healthcare trends and are proactive in finding creative ways to deliver solutions to customers
  • You are empathetic to customers needs and care deeply about helping them achieve their goals
  • You are a self-starter; you are confident in an autonomous environment and have the capacity to make informed decisions and guide our customers to success
  • You are an engaging and captivating presenter and enjoy talking with and listening to others
  • Willingness to travel to customer locations as needed

Additional Desirable Experience:

  • Experience working for a growing small-mid sized company
  • Experience in the healthcare industry, pharmaceutical advertising, and/or digital marketing
  • Experience with Tableau, Jira, Workfront, Salesforce or other similar CRM tools
  • Project and/or Campaign management experience

Learn more about VuMedi