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Customer Success Manager

2 months ago

Minneapolis, United States Jamf Full time

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

What you'll do at Jamf:

The Customer Success Manager I (CSM I) position works within the Customer Success Department and operates in the Account Owner role supporting multiple Jamf Products. They are responsible for customer engagement, adoption, and retention. They work closely with many internal Jamf roles to ensure overall customer satisfaction of their accounts. High customer engagement is attainedthrough periodic check-ins, outreaches, and building of customer rapport. These interactions are customized to their accounts focusing on customer outcomes & impact. This role requires a detailed understanding of Jamf products, customer environments, and common technical workflows. This role is an advocate for the customer inside Jamf and must collaborate with other departments to help achieve their customer's goals.

This role requires the Manager, Enterprise Customer Success to periodically be in-person in the Minneapolis, MN; Eau Claire, WI; or Austin, TX Jamf office

What you can expect to do in this role:

  • Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
  • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
  • Nurture and help customers navigate end goals to ensure success with Apple and Jamf
  • Identify and facilitate opportunities for customer growth and engagement with Jamf
  • Advocate customer needs/issues cross-departmentally
  • Understand and promote the value of Jamf products and services to customers
  • Execute Objection handling to ensure retention of as risk customers
  • Establish and maintain a trusted advisor relationship with owned accounts
  • Offer Jamf best practices based on the customers environment and desired end state
  • Assistance in training and mentoring fellow employees in Customer Success roles
  • Ability to identify gaps in processes and convey those finds to management
  • Other duties and special projects as assigned

What we are looking for:

  • Proven ability to communicate technical topics to both technical and non-technical audiences (Required)
  • 1+ years of experience in a customer-facing account management role
  • Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
  • Experience with macOS, iOS, and tvOS (Preferred)
  • Strong communication, interpersonal, and organizational skills
  • Ability to interact effectively with co-workers in a results driven culture
  • Ability to create strong business relationships with customers
  • Ability to de-escalate situations to ensure customer satisfaction
  • Self-starter, energetic multi-tasker, highly motivated and team player
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer's renewal
  • Ability to work independently and as part of a team
  • Ability to multi-task and prioritize duties
  • #LI-Hybrid

Education & Certifications:

  • 2 year / Associates Degree, or higher (Preferred)
  • A combination of relevant experience and education may be considered
  • Preferred Certifications/Licensures: Jamf 100, Jamf 200

How we help you reach your best potential:

  • Named a 2022 Best Workplace in Technology by Great Place to Work and Fortune Magazine
  • Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
  • Named a 100 Best Companies to Work For by Great Place to Work and Fortune Magazine
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees
  • You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
  • We put people over profits - which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.


Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.