![National Diversity Network](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager II
2 months ago
US-MN-Minneapolis
Job ID:
Type: Regular
# of Openings: 1
Category: Customer Success
SPS Commerce, Inc
Overview
We are looking to add a Customer Success Manager II (CSM II) to join our Fashion & Sporting Goods team. As a CSM II, you will be responsible for ensuring an outstanding customer experience throughout the customer lifecycle. In this role you will use your communication and active listening skills to forge strong customer relationships while harnessing your understanding of their goals and objectives to deliver value through our product offering. In addition, you will be responsible for the engagement, on-going success, and partnership of SPS Customers. If you enjoy building and owning customer relationships while driving business value through problem solving, analysis and influence, then this is the role for you.
Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds. We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility.
Our team is in the office 2 days per week.
Does this sound like you?
- Your entrepreneurial outlook and ability to influence future direction of the company through use of trend analysis and hands on experience sets you apart from your peers
- Initiative empowers you. You have a demonstrated success analyzing complex situations, defining key-objectives, and developing strategies and action plans. You don't stop until the job is done
- Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions - and you are always looking for an opportunity to succeed together
- You are customer focused, with the ability to forge strong working relationships with your customers- completely passionate about understanding your customer's business, aligning the value of solutions to their goals and challenges, and coaching them to business success
- Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily
The Customer Success Manager articulates value and understand the customer's strategic goals, and leverage that understanding to drive customer adoption and success. The CSM will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to our customers. The CSM is highly proficient in all SPS Commerce products to intelligently speak to the value and usage of each platform. Additionally, the CSM identifies opportunities to enhance customer relationships and promote the proper utilization of SPS Commerce resources.
- Proactively work with accounts to develop a broad understanding of customers' business model to meet the customer's expectations and encourage best practices to ensure success of the partnership
- Build relationships with customers and serve as the customer's advocate by becoming a trusted adviser
- Develop plans for customers outlining critical success factors, metrics, targets, potential issues, and provide recommendations
- Understand the customer's strategic goals and business challenges, and map SPS features and associated business benefit to address needs and demonstrate value
- Deliver best practices and coach customers to drive adoption and help customers derive value from the product
- Monitor and facilitate the customer's adoption of SPS product features and functions in relation to the customer's overall business needs
- Collaborate and support FSG Customer Success team members on enterprise account work, including Business Review preparation and ongoing optimization of shared vendor onboarding processes
- Assess and monitor overall account performance to keep projects and deliverables on track and on time
- Create and deliver structured programs to drive adoption at low-usage accounts
- Bachelor's degree AND 2 years Customer Success, Account Management, or related experience OR 5 years of experience without a degree
- Minimum 3 years of professional business experience
- Proven success collaborating and building strong relationships with customers
- Excellent verbal/written communication, organization, and time management skills
- Strong presentation skills
- Comfortable working in a fast-paced environment
- Strong listening skills with a thoughtful approach to addressing customer pain points
- Ability to assess changing priorities/tasks quickly and with ease
- Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews strongly preferred
- Proven success driving organization-wide initiatives preferred
- Previous work experience at a SaaS company preferred
** EOE including disability / veteran **
#LI-HYBRID
PI
-
Customer Success Manager
2 months ago
Minneapolis, Minnesota, United States Talon Full timeABOUT THE TEAM:As a Customer Success Manager at Talon.One, you'll be part of a dynamic team consisting of Customer Success Managers and Technical Account Managers. We foster a collaborative environment and alignment with various internal stakeholders in Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and...
-
Customer Success Manager
4 days ago
Minneapolis, Minnesota, United States VuMedi Inc. Full timeAbout the Role:VuMedi Inc. is a leading healthcare education platform for doctors worldwide. We are seeking a skilled professional to join our team as a Customer Success Manager to help us continue to be the best digital video resource for physicians as they look for new ways to improve patient care.Key Responsibilities:Build Meaningful Relationships:...
-
Customer Success Manager
2 months ago
Minneapolis, Minnesota, United States Fortive Full timeJob Description This role is an integral part of the team charged with ensuring the best possible outcomes and ensuring long term successful use of Provation products and services. This role will be responsible for ensuring customers are successful, find value in our solutions, renew their subscriptions, and recommend our products and services to their...
-
Manager, Customer Success Management
2 months ago
Minneapolis, Minnesota, United States Staffbase Full timeAbout StaffbaseIn a polarized world, we inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication so they can thrive in the Narrative Age. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and...
-
Manager, Enterprise Customer Success
1 month ago
Minneapolis, Minnesota, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
-
Senior Customer Success Manager
3 days ago
Minneapolis, Minnesota, United States ResMed Full timeCustomer Success Role at ResMedResMed, a leading healthcare technology company, is seeking a skilled Customer Success Specialist to join our team. As a key member of our Customer Success Team, you will play a vital role in driving customer value and satisfaction through the adoption of our cloud-based patient management software.Key Responsibilities:Assess...
-
Customer Success Executive
2 months ago
Minneapolis, Minnesota, United States National Diversity Network Full timeThe Customer Success Executive is responsible for ensuring that assigned Siteimprove customers are consistently successful in working with Siteimprove. The results of these efforts should be a high retention rate of Annual Recurring Revenue (ARR), identification of contract expansion opportunities, and identifying Customers willing to participate in...
-
Customer Success Utilization Manager
4 days ago
Minneapolis, Minnesota, United States Karl Storz Endoscopy-America Full timeJob DescriptionI. Role OverviewThe Customer Success Utilization Manager plays a pivotal role in driving the success and effectiveness of our technologies within their respective regions. This position is responsible for delivering key roadmaps for business growth, serving as a subject matter expert consultant, and providing customized guidance to customers...
-
Lead Customer Success Consultant
1 week ago
Minneapolis, Minnesota, United States ResMed Full timeAbout ResMedAt ResMed, we are more than just a technology company; we are dedicated to enhancing the lives of individuals in the post-acute care sector. Our innovative solutions and services are designed to address everyday challenges faced by our clients, ensuring streamlined operations and improved profitability.Role OverviewThe Senior Customer Success...
-
Customer Success Data Analyst
3 weeks ago
Minneapolis, Minnesota, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
-
Lead Customer Success Advisor
1 week ago
Minneapolis, Minnesota, United States ResMed Full timeAbout ResMedAt ResMed, we are dedicated to enhancing the lives of individuals through innovative technology solutions. Our focus is on developing comprehensive services that address the everyday challenges faced in the post-acute care sector. With over fifteen years of experience, we have built a reputation for delivering exceptional solutions and...
-
Customer Success Data Analyst
1 month ago
Minneapolis, Minnesota, United States Jamf Full timeAt Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.Jamf offers remote, hybrid, and in-office positions. Work in the office, connect...
-
Design Phase Manager II-Solar
2 months ago
Minneapolis, Minnesota, United States Mortenson Construction Full timeDesign Phase Manager II-SolarCompany Overview:Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service. Our foundation and culture are based upon our company values of trust, safety, teamwork, responsibility, service, and stewardship. We are inspired...
-
Head of Client Success Management
1 week ago
Minneapolis, Minnesota, United States Staffbase Full timeAbout StaffbaseIn a divided world, we motivate individuals to accomplish remarkable achievements collectively. Our goal is to assist organizations in harnessing the potential of impactful communication, enabling them to flourish in the Narrative Age. Our award-winning communication platforms - intranet, employee application, and email - provide experiences...
-
Client Success Implementation Manager
1 week ago
Minneapolis, Minnesota, United States KARL STORZ Endoscopy - America Full timeThe Client Success Implementation Manager is pivotal in overseeing the overall effectiveness, success, and adoption of the technologies deployed (both hardware and software related to Operation Room/Video installation projects) within designated regions. This position is tasked with delivering essential roadmaps for brand expansion, acting as a subject...
-
Customer Solutions Specialist II
3 days ago
Minneapolis, Minnesota, United States Aramark Full timeJob Overview: The role of the Customer Solutions Specialist II encompasses a variety of responsibilities aimed at driving sales and enhancing customer satisfaction. The key functions of this position include: Achieving sales targets to promote overall route expansion and increase profitability. Engaging in prospecting, initiating cold calls, scheduling...
-
Estimator II
1 month ago
Minneapolis, Minnesota, United States Ryan Companies US, Inc. Full timeJob Description:Ryan Companies US, Inc. has an immediate career opportunity for an Estimator II to join our team in MinneapolisAre you an experienced professional with over 6 years of success in estimating and construction within a design-build environment? Do you thrive in a dynamic, inclusive, and collaborative workspace? Are you ready to take the next...
-
Senior Manager of Enterprise Client Success
1 week ago
Minneapolis, Minnesota, United States GoodTime Full timeAbout GoodTimeGoodTime empowers organizations to enhance their meeting outcomes through innovative solutions. The GoodTime Meeting Optimization Engine streamlines scheduling, ensures optimal participant engagement, and delivers actionable insights for more effective meetings. Our premier offering, Hire, equips businesses with Candidate Relationship...
-
Customer Success Associate
1 week ago
Minneapolis, Minnesota, United States Compass Group Careers Full timeCompass Group Careers Job DescriptionPosition Title: Account CoordinatorSalary: $53,000 - $58,000 / yearLocation: Minneapolis, MN (North Loop)Schedule: Monday - Friday (Hybrid schedule)About Compass Group: Compass Group is a leading provider of food and support services, delivering tailored solutions to clients across various sectors, including corporate,...
-
Head of Client Success
3 days ago
Minneapolis, Minnesota, United States Talently Recruiting Full timeJob Title: Director of Client SuccessLocation: RemoteSalary: $110,000 - $125,000 baseKey Skills: Customer Service, Client Relationship Management, Team Leadership, Customer Success StrategyAbout the Company:Talently Recruiting is a leading recruitment firm specializing in connecting businesses with top talent. We are dedicated to fostering a culture of...