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Customer service rep(call center experience)

3 months ago

Fort Lauderdale, United States Randstad Full time

If you are looking for a stable company that offers you a professional work environment and promotes your career in Customer Service, take the next step by applying to our Customer Service role. You will be part of a supportive team environment where collaboration, learning, and growth are encouraged. Your contributions will play a vital role in shaping the reputation and success of the company.

  • Incentives
  • Excellent Work Environment
  • Full time Schedules available
  • Well-located and professional building
  • Parking
  • Business casual dress code
  • Engagement activities
  • Weekly Pay
  • Temp to Perm
  • Overnight Schedule available
salary: $16.5 - $19.78 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities
  • The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to customers, following program guidelines and call center standards
  • Able to handle emergency calls, stolen vehicles, and road assistance programs.
  • Respond to incoming calls and other messages from customers' vehicles and provide them with accurate answers and guidelines related to the vehicles' programs and services.
  • Develop customer relationships that contribute to business objectives and promote customer loyalty.
  • Research and resolve customer questions and issues to ensure customer satisfaction and retention.
  • Spanish and French Speakers should be fluent in English also.


The essential functions of this role include:
working in a smoke free environment working weekends
Skills Call Center (6 months of experience is required) Customer Service (6 months of experience is required) Active Listening attention to details computer skills French Spanish
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.